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CrystalCasino

GOOD 7.63
PLAYERS FROM UNITED STATES NOT ACCEPTED

Crystal Casino provides a wide selection of online casino games provided by both the Microgaming and EvoPlay software providers. Players can play the casino games instantly through a flash browser, and no download is required. Casino games range from a selection of slots, card games, table games and video poker games. There is no obvious theme to the casino but players can rest at ease with an easy to use interface. Unfortunately the casino does not currently support mobile gaming.

The services and the content on the website are provided by Invicta Networks N.V and is licensed in Curacao.

Restricted Countries

Unfortunately players who reside in the United States are restricted from playing at Crystal Casino.

Virtual Games

Crystal Casino offer the very best Microgaming and NextGen games that all instantly available to play in both free play and real mode. The games are provided in high definition with superb graphics and awesome soundtracks. When it comes to video slots, there is definitely no shortage of games. Some of the casinos most popular slots include Break Away slot, Alaxe in Zombieland slot, Call of the Colosseum slot and Carnaval slot.

There is only a small selection of table games which include American Roulette, Premier Roulette and French Roulette. Card games include Big 5 Blackjack Gold, Classic Blackjack and Baccarat.

Video Poker fans can enjoy games like All Aces Poker, Bonus Poker and All American Poker.

Players can also play Lottery Crystal Shine Monday to Sunday.

Live Games

The casino does not currently support any live games.

Support

Players can read from a large selection of FAQ's but in case their question is not listed players can forward their query via email, the casino aim to respond within 24 hours.

Players can also take advantage of the casinos live chat facility which is available 24/7.

Security and Fairness

Crystal Casino employ industry-leading safety protection to ensure players details are kept safe at all times. All the games are independently tested by TST - Technical Systems Testing. TST is a large and well-respected firm that carries out independent tests on the fairness and accuracy of casino games.

Pros

  • Instant Play
  • Live Chat 24/7
  • Registration within 15 seconds

Cons

  • Limited selection of table games
  • No download

Screenshot

CrystalCasino Reviews by Players

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LilianInThaHouse 578 reviews
Bosnia and Herzegovina
Message
I think Crystal Casino is oriented mainly to the players who come from Russia. But their website is translated besides Russian and on the English and Turkish too. Their offer includes games of two software provider: Microgaming (Quickfire) and NextGen Gaming. It seems they do not have the full range of slot games from these two software providers. I did not count and I do not know the exact number of slot games that they offer but somehow at the first sight it seems to me that in the offer they have a maximum of 50 games.

As here at AskGamblers I didn’t found that they have any bonus in the offer, I decided to check with the casino support. The good thing is that CrystalCasino has live chat support which is available 24 hours every day of the week. After about a minute of waiting their operator Stanislav was available on the chat. Stanislav offered me a bonus of 10% on my deposit without wagering requirements and also without limitation as a maximum bonus amount or maximal cash-outs. It is really interesting offer. My next question to Stanislav was - does that mean that if I make a deposit of 1,000 euros and I get a 100 Euro bonus I can request a withdrawal of 1100 Euros? The answer I got was NO. In fact, the bonus was not cashable. Yeah, this answer did not surprise me because I knew that there must be some kind of catch. All in all I was not interested for this offer. If I was offered with such an offer with a bonus percentage of let’s say 50% on my deposit I would probably accept that offer.

Briefly, Crystal Casino has weak bonus offer, a small selection of slot games but has a good 24/7 available live chat support. Just because of the good support Crystal Casino will get from me a passing grade. For this casino I give 6 out of 10 possible stars.
Crystal casino has Russian speaking management, because they have fully translated website, their marketing emails on Russians, and their customer support also speak on Russian language.

Casino offers games from Quickfire and Nextgen, not the best selection for me because I am also love Netent games, but acceptable.

Customer support at this casino I tested once, when send them my documents to verify my account when I made my first payout request. They verified my account within 2 days, it is quite long. No any other experience with their live chat or other support.

Promotions from them are good, but lowest wagering requirements for reload bonus they sent to me is 50 x bonus, of course I am not very happy with such wagering requirements. Also they never offer to me anything except just reload bonus, no any freespins on top of bonus, or freespins just for deposit. Not very interesting for me.

I have one withdrawal, and everything goes not very nice. First I was requested to sent documents, and it took 2 days to verify my account. Then casino wait 2 days more until my winnings finally arrived at my Skrill account. And it is for 100$ withdrawal - just too long. Probably all Microgaming casinos paid me my first withdrawal faster, and I do not ready to wait so long.

Overall I am not very like this casino. They never offer me anything except reload bonuses with high wagering requirements, and payout speed of just 100$ was too long, 4 days for such money it is strange time, I do not like it. Of course probably they sent much more better offers to regular depositors, with freespins and free money, but for me there is never anything decent. Also probably they process withdrawals faster after first payout, but I just do not want to test it, once was enough.
High wagering requirements for reload bonuses.
Long first withdrawal.
hajnrih 1285 reviews
Macedonia
Message
Crystal Casino is another one of the many Microgaming casinos I have joined over the years. At the time I joined this casino I think that they were giving away only 7 euros and not the current 10 that is promoted on AskGamblers. The procedure was the same like the current bonus. I was awarded with points which I then converted to bonus money. I think the wager was the same 40 x bonus and the max cashout was only 50 euros.

Anyway I always enjoy playing in Microgaming casinos so I took this bonus and decided to have some fun. I started my usual play like in every other casino with Avalon. Considering I had only 7 euros I could try only one game before I go bust. Lucky for me I got the bonus round when I was down to 4 euros and he raised my balance up to 20 euros. I played here some more and when I dropped to 14 euros I decided to change the game. My next choice was Big Bad Wolf. Here I also had some good wins but without a bonus game and when I decided to change the game my balance was a solid 40 euros. I was on a good way to meeting the wager and testing their withdrawal process. Unfortunately my next choice was Thunderstruck II. After some big wins of 5-6 euros it started eating my balance. I was really hoping for some big win in the bonus round which would bring me back from the dead but it never came. I went bust after 30 minutes of play.

I had some fun playing here but I have never made a deposit.
The casino has an overall dark look and I wasn’t really attracted to play here for real. Maybe I will give them a chance in the future.
Awena 550 reviews
Bosnia and Herzegovina
Message
I was on the hunt for some no deposit bonus and saw that they were offering a 10 dollars free chip. Considering that they are using Microgaming software I decided to try the casino. I wasn’t hoping for some big win and didn’t think I could meet the wager because 10 dollars to start with is too little.

The wager of 40 x bonus is pretty high but that’s what I am used to. I don’t prefer free play it’s just not interesting, but I will gladly try some no deposit and play for real. For a minute I was confused because when I entered the code I got a message code not recognized.

I contacted live chat support after which they added 100 pts which I converted to euros. When the money was on my balance I was in doubt which game to play. I decided to try Game Of Thrones. Even though this game isn't so popular on the forum I like playing it but that doesn’t mean I had some big wins on it. I tried Game Of Thrones and after a dozen spins and no wins I decided to move on to Immortal Romance. I was one scatter away from getting the chamber of free spins bonus. I wanted it so hard but it didn’t happen. I also tried Temple of quest still no wins. Robo Jack was next and again nothing. I also played Mega Moolah and Gothic and on Gothic I won 7 euros which gave me some extra play time.

I like the name of the casino but not the many colors which personally confuse me. Live chat support is available 24/7 and it is great I would say extra fast. For everyone that doesn’t like download mode this casino comes in instant play.
Cons / I didn’t like that now in February I still see a promo for January promotions, 25% for every deposit. In my personal opinion the looks of the site could be more elegant.
CrystalCasino 1 review
Ukraine
Message
Dear Blondie,

I am Amanda, Crystal Casino representative at AskGamblers.

Please accept our apologies for the issue you've faced. We regret, that your acquaintance with our casino appeared to be so complicated and hope we'll manage to impress you in a more pleasant way further.

As for the issue: first of all, we kindly ask you to add our support email to the list of your trusted contacts: support@crytalcasino.com. This is the most simple way to prevent blocking of our service messages on your side. The recovery and confirmation emails are forwarded to each of our clients immediately per request, but unfortunately, sometimes they do not get delivered for some reasons that are out of our control.

As soon as you add the address mentioned above to your contacts, please be so kind to contact our support team and request your confirmation email once again.

Thank you for your patience and assistance in resolving this issue in advance! We'll be very glad, if you accept an additional bonus for all the inconveniences you've come across as soon as access to your account will be recovered.

Kind regards,
Amanda
blondie 1013 reviews
Message
I was going through AskGamblers NDP bonuses and saw Crystal casino 7$ free chip offer with only 10 times wagering. I saw this offer earlier, and I don't know why, but for some reason I couldn't open their page, and I just thought maybe I'm from a restricted country or something. So I just clicked on the link, out of curiosity, and it worked, the casino page opened, I went through their terms and saw that my country was allowed to play there, so I signed up.

I entered the AskGamblers promo code, but I was told that "Coupon is not found" so I decided to talk with their live chat, which is available 24/7, and that is great. I was connected the live support immediately, the chat asked where I found out about them, I told about AskGamblers, provided the link from our forum, and he told me that I have to verify my account and after that he would add me the bonus manually. However, it wasn't that easy. I checked my email and clicked on the verifying link, tried it millions of times, but it didn't work. An empty window came up, loading for forever, but nothing happened. So I decided to give it a try the next day.

Next morning I went to the same email for verification, used the link and still nothing happened, so I went to their page and tried to login. And I couldn't! I pressed-forgot password and they should have sent it to me shortly, because the new password was available for 1 hour, but I didn't get any email from them, so I contacted the chat again. Chat lady told me that within 24 hours I will get it.

And you know what? I still haven’t got the password more than a week now. I cannot login into my account with the email and password I signed up, and I can't get a new one, because noone has sent me it. To be honest, I am super dissappointed with all this.
A plus for them is that they have nice game selection and easy to contact staff team.
Crystal2014 3 reviews
Ukraine
Message
Dear GameDontStop,

The only approval we see at the moment - isthe factyou are very disappointed about the limits of maximum cash out possible for this promotion. Unfortunately the terms of this promotion can not be revised. We do regret that even your win and its following withdrawal is not a reason to feel lucky anda bit more happy at least (let alone the major negative estimation of the casino).We do wish you the best of luck in any casino you choose for your entertainment further and will be happy to see you at our place.

Sincerely,
Amanda
Crystal2014 3 reviews
Ukraine
Message
Dear GameDontStop,

Even the bare fact, that you got payout of a maximum win possible according to the terms of the promotion, approves that we do not cheat on our players. The thing is you are asking for something extra, that has not been offered initially.

We pay respect to every single opinion of our service from our players and do our best to satisfy all the expectations. We are ready to consider all your objective and impersonal claims. Nonetheless, at the moment all your queries seem to be very far from the point of the issue and any kind of facts. Let's try to avoid unreasonable insults and abuses.

Best regards,
Amanda
Crystal Casino administrator
Crystal2014 3 reviews
Ukraine
Message
Dear player GameDontStop,

I am Amanda, Crystal Casino representative at AskGamblers.

First of all, please accept our sincerest apologies for the inconveniences you have come across. This issue is a result of simple misunderstanding. Kindly let me explain the whole situation more detailed.

All the regular general casino terms and conditions are available in our Terms and Conditions section. Nonetheless, each single deposit or no deposit promotion has its own regulations and limitations such as: minimum deposit required for withdrawal, wager for the bonus amount, countries the bonus is available for etc., including maximum cashout as well. The offer you've mentioned indeed has a limit of $100 cashout as a maximum.

Nonetheless, in course of this promotion there have been several occurrences when our players cashout exceeded the mentioned limits due to a technical fail. Of course, we are not going to cancel the processed withdrawals as this is clearly not fault of our customers. Anyway, all the following payouts are going to be processed according to this terms.

Please consider that the limit provided still gives you an opportunity to have $90 profit we are giving away to every single winner (taking into account the $10 minimum deposit requirement). And we are glad you have already made use of it!

Hope to see you among our winners further!

Best regards,
Amanda
GameDontStop 8 reviews
Germany
Message
I do not even know how to start a complaint. In short Crystlacasino pulled pulled a conclusion today representative gave a bunch of promises. Tipo wait wait wait. And here is a topic: After 2 hours, the message comes in a personal and begins .... And for some action you have come to us, then, behold, shorter on the face FRANK Scam PLAYER!

Waited waited, did not understand what was to come up with and came up with this nonsense ... Tipo on shares with a letter Fortune 300 is the maximum output was 100 bucks, but we brought you in error 15000 leave them myself, but I do know that this shares no max. output. Neither the game rules about it, nor by letter, as the operator said all the conditions about the max cash out nothing ! But the most interesting thing that I personally know people who are on the Fortune 300 shares and like the previous Play Conquer that come directly to the post office was withdrawn from 30-50 thousand without any problems, if you need to contact them and provide any evidence! And this type of kidka it's very funny.

I do not think CristalCazino wants blacklisted. I hope for their prudence.
katemak 1111 reviews
Message
New Microgaming Casino is in Town, well they are not that new, but new to me, because they were established in 2013 and licence Curacao. I read few reviews of them, that they pay pretty fast,well that's good sign for new casino, isn't it? I came across this Crystal Casino on one site, when they were offering 7 euros free chip, just to join theirs casino, there was some code, which is needed to clam it via live chat. So of course I registered and I liked about this casino, there was not necessary to download the casino, but to play on their website.

I finished with the sign up process, really fast and contacted their support. The support chat was nice, but didn't like, because I had to wait more then 3 minutes and the chat told me to wait in line or for my turn to get the free chip .Actually there was no free chip added, but just when you sign in and go to cashier, you need to convert those points which you get when you are registering and that way you got 7.77 euros. So not so bad, at least its a free chip, but honestly 7.77 euros, it's not that much money, so you can play Microgamaing slots. I choose to play Break Away slot, just because that game has 0.15 euros minimum bet and I really like this slot, because even it is 0.15 euros bet,it can surprise you .

I was playing for a while, but lost half of the money so I changed the slot and played Break the Bank Again, and another minimum bet of 0.9 euros. Well not even this time, I was playing very short time and I lost all the bonus. Well I tried their slots and didn't work well for me. Well still don't know much about them, but at least they are giving free chip, so it's worth to try.

Good Luck!

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CrystalCasino complaints

  • 4 of 5 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 792 USD avg amount

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