DaVincis Gold Casino offers new members a free sign-up bonus of $22, no deposit required. However, if you use our links to visit and join DaVincis Gold, you can get an even higher, exclusive no deposit bonus of R/€/£/$28.

The maximum bonus that can be cashed out from this exclusive offer is 10x the bonus amount, $280. the minimum cash out is 1x the bonus, $28. Wagering requirements are $1,250 total play-through, on Slots games only (no progressives). All other games, including Progressives, will not count towards playthrough of the no-deposit bonus.

In order to request a cash out, you will first need to make a minimum deposit at the casino. This is a common security practice to confirm a player's identity and age-eligibility before paying any winnings.

$1250 wagering requirements on Slots + $28 deposit to cashout. Maximum cashout is $280 (10x bonus amount) and minimum $28.

How to get $28 Free

1. Click the Get Bonus button above to get started
2. Then click the Download Now button in the center of the DaVincis Gold page.
3. When the download window appears, click Run. If you get an "Unknown Publisher" message, click Run again.
4. Agree to the license terms, and when the download/install is complete, click Finish.
5. You will be asked to register your new account. Fill in the required fields (first name, last name, login, password, email, address, DOB, etc.) you will not be asked for financial details.
6. Click over to the cashier and choose to claim a bonus. The $28 No-Deposit bonus should be listed. Click it.
7. You are shown the terms of the bonus, and the $28 bonus is credited to your account.

Difficulties claiming the bonus

Unfortunately, we experienced terminal difficulties trying to claim the bonus. Not because the bonus was not available, but because we sent in one of our residents, and they were unable to run the software. The testers experience is recorded below.

Using the link provided to visit the site, I click "Download Now". The download window pops-up, I click "Run". My computer asks me to verify running the file, since it's an "unknown publisher". I click "Run" again and the download continues. Next, I have to agree to the license agreement. I click "I Agree", and the installation begins.

After about 3 minutes (on a dedicated DSL server), the process is complete. I click "Finish", but immediately get this error message:

"DaVincis Gold has stopped working: A problem caused the program to stop working correctly. Windows will close and notify you if a solution is available."

...but of course no solution was found. Up until this point I've spent about 4 minutes trying to join DaVincis Gold.

I uninstall the program and try again. Same error...

Before contacting customer support, I decide to look up the system requirements of the software. Perhaps there's a compatibility issue with my OS, Windows Vista? A quick search of the site reveals that the FAQ page doesn't actually exist (it's blank), and there are no system requirements listed anywhere that I can find.

Being the stubborn type, I then visit the homepage of Rival casino software, www.rivalpowered.com. Again, I search for system requirements and find no information on the subject. It's time to test the online casino's customer support!

I ask the support rep if the software is compatible with Windows Vista. He says "Yes of course". I then relay the error message and he gives me a long series of things to try to get the software to open properly. You can see the full chat and list of "fixes" by reading "Test of Customer Support" below.

First, I disable my Anti-Virus software and Firewall. The same error occurs.

Next I try to run "cleanmgr" - same error.

Finally, I reset my default setting in Tools>Internet Options, and once more... same error. I've already un-installed and reinstalled the software, but why not do it again? Still, nothing... with no Flash version available, I give up....

Test of DaVincis Gold customer support

As always, we tested out the customer support of this online casino for speed, reliability, friendliness and overall professionalism. Since we encountered a problem installing and running the softwre, this was the obvious choice for subject matter. The complete support chat is posted below.

Live Chat Support initiated at 10:27 am

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 14seconds. An operator will be with you shortly.

After only a few seconds...

You are now chatting with 'William'
William: Welcome to casino Live Chat. How may I help you?
you: Hi William, I'm having a problem with the software.
you: Is it compatible with Windows Vista?
William: Yes of course
you: when I download and install, then click Finish, I get this error message...
you: DaVincis Gold has stopped working: A problem caused the program to stop working correctly. Windows will close and notify you if a solution is available.

Chat goes quiet from 10:28 - 10:32

William: Your patience is appreciated. I will be with you shortly.
William: One moment please.
you: okay

I wait again, from 10:32 to 10:36

William: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
you: Understood :)
William: Regarding your download issue, we have sent you a list of steps to take to resolve this issue. Please go through the steps one at a time. After each step please try to connect to the casino again.
William: 1) If you have a any Firewalls running please disable it and try again, or configure it to allow our casino.
William: 2) If you have a Download Accelerator/manager running please disable it and try to connect again.
William: 3) Which version of windows are you using?
William: 4) Please clear your Internet Explorer Temp Files.
William: Please go to Internet Options in Internet Explorer. You will find this under the Tools menu. When the window opens click on the Advanced tab, then click Restore Default button. Once that is completed, click OK. Please try running the casino again.
William: 5) Please try this: Go to "Start" button, then click "run". and then enter "cleanmgr"
William: and clear (check): downloaded program files, temporary internet files and the temporary files.
William: Then press ok and say "yes" to performing these actions. Then try running the Casino again.
William: 6) Please disable any Anti-Virus Software temporarily
William: 7) Please goto Internet Options in Internet Explorer. You will find this under the Tools menu. When the window opens click on the Advanced tab, then click Restore Default button. Once that is completed, click OK. Please try running the casino again.
William: 8) If all the above does not work, please try and uninstall and reinstall the casino.
you: Thanks William, I'll copy/paste into notepad and give it a shot :)

10:37am, live chat support closed.

Overall, I wasn't too pleased with the support at DaVinicis Gold. I did appreciate that, though incredibly busy, the chat took only 10 minutes total. He gave all possible solutions and sincerely tried to help in a friendly and professional manner. I was not pleased, however, that none of the proposed fixes actually did the trick. I was still unable to run Davincis Gold Casino.

Our conclusion

We can't strongly recommend the exclusive DaVincis Gold $28 No-Deposit Bonus, simply because we had so many problems attempting to test the bonus ourselves. Obviously, there are plenty of online gamers who are able to download, install and run the Rival software platform from DaVincis Gold, but we, nor customer support, could not resolve the issue of our resident tester. If you have had success with previous rival powered casinos, you should have no trouble getting the no-deposit bonus.

Comments

Lord Poison On 06/05/2009

I got the ND bonus without a problems. $28 is on my account!

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