The Cocoa Casino No Deposit Bonuses which total $60 are for strictly joining. The $60 no deposit bonus is a great incentive for players to join the casino, since no deposit needs to be made in order to receive it. It’s available for all new players, provided someone else in their household hasn’t receive it already, and while no deposit is required, one needs to be made before a cashout will be approved in order to verify the account and prevent fraud. Playthrough requirements for the Cocoa Casino No Deposit Bonus are $500 (50 times the bonus amount) but not all games contribute to the requirements so players should stick to the Slot games. Roulette, Blackjack, RedDog, Baccarat, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, CaribStud, Slot Progressive. Players who have not met the wagering requirements but decide to play the non-eligible games anyways void the promotion and will have funds removed from their account.

Cocoa Casino does advertise a $60 No Deposit bonus on their website, but this one is exclusive and much more appealing – the Cocoa Casino bonus is $10 No Deposit, plus another $50 for referring a friend. With this bonus, players can get the best of both worlds, claiming the $60 bonus, and still being eligible to refer a friend and receive the incentive.

How to Claim the Bonus

1. Download the casino software and allow it to install. You will need to sign up through the affiliate link provided by Ask Gamblers
2. Create a Real Money Casino account by creating a username, password and providing the required contact details
3. Login to the casino once the installation is complete
4. Visit the Cashier and click on the ‘Promotions' Tab
5. Review the terms and conditions for the promotion, and then select it. The money should be credited to your account instantly

Process and Difficulties Claiming the Bonus

I went to claim the $60 No Deposit Bonus specifically, and I can't say that it was easy! Before creating my casino account and completing the download, I decided to verify the terms and conditions of the bonus, which is always a good process to help decide whether to join. I looked all over the website and couldn't find the complete terms and conditions anywhere (the website only has a complete overview), so I finally logged into the Live Chat. Once the chat operator realized that I wanted the information before creating my account, she disappeared for about 10 minutes before coming back to tell me that the information is only available at the Cashier on the software and that they don't have access to the information for all of the casinos they provide support to. I found this a little bit annoying, since players have the right to receive this information upfront to help them make a decision about whether they would like to sign up for and download a casino or not. Obviously with Cocoa Casino, this isn't an option since they choose not to outline the complete bonus conditions on their website and either the Chat Operators don't have the information or choose not to provide it. I should also note that this casino does verify where players are from before giving out any information about the casino. Since I wouldn't provide a login name and email (didn't have one yet), they asked me what country I was from; when I said US, they agreed to pursue my query further. Since I couldn't receive the information about the bonus without downloading the software, I decided to install it and create my account to review the details at the cashier. Unfortunately, I encountered another problem with that.

When I logged into the Cashier on the software, I found that the $60 No Deposit Bonus was not available on my account. I returned again to the Chat, was connected with the same operator, and since I had a login this time, they were able to add the promotion to the Cashier for me. After that, I encountered no additional problems and had my $60 free bonus, plus the option to refer a friend for more bonus money!

Test of Casino Customer Support

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 52seconds. An operator will be with you shortly.
You are now chatting with 'Claire'
Claire: Welcome to casino Live Chat. How may I help you?
Player: Hi Claire, I'm trying to find the terms and conditions for the $60 No Deposit Bonus. Can you tell me where it is on the website?
Claire: May I have your Login name and email address please?
Player: i haven't created my account yet, i just wanted to get some information before i do
Claire: May I ask for which casino this is?
Player: sure, it's cocoa casino\
Claire: May I ask which country you live ?
Player: US
Claire: One moment please.
Claire: I am sorry but as there are different bonus being credited I am unable to give you the exact terms. Please sign up and you will be able to see the terms of the bonus available to you
Player: there are different bonuses than the ones on the website? or the terms depend on the country I'm from? Just curious if what's online is the same as what I can get
Claire: It depends from which site you register. Its not based on countrys
Player: oh, ok...thank you. I'll sign up and come back if i have questions!
Claire: You are very welcome.
Claire: Thank you for using Live Support. Should you have any future questions, please contact us again.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 14seconds. An operator will be with you shortly.
You are now chatting with 'Claire'
Claire: Welcome to casino Live Chat. How may I help you?
Player: Hi again! I just installed the casino like you said and am looking for the $60 free bonus for cocoa casino, but it's not appearing in the promotions list in the cashier
Claire: May I have your Login name and email address please?
Player: information provided
Claire: One moment please.
Claire: Please refresh your cashier the bonus has been added to your account
Player: ok, going to try while i still have you here just incase
Player: ok, i have it, thanks again!
Claire: You are very welcome.
Claire: Thank you for using Live Support. Should you have any future questions, please contact us again.

Conclusion

The bonus itself is worthwhile and straightforward to claim, but if you like to receive information about promotion terms and conditions before you join a casino, realign your expectations because you won't always get that at Cocoa Casino.

Comments

lina2763 On 11/01/2009

salve è possibile leggere o chattare in italiano?grazie

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Lucky13 On 11/03/2009

salve lina2763 è possibile chattare in italiano, puoi anche contattarmi a questo indirizzo italy [at] askgamblers [dot] com

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