I'm bringing you another cool interview I've done for you! Knowing how much we all love and appreciate Redbet Casino and their, always helpful and forum friendly representatives, I thought it's about the time for this interview! Marius, a real expert in gambling industry, answered on my 12 questions, but of course, you can add your questions (and comments) and he'll be more than happy to answer! Enjoy!
1) Hello Marius, how are you? How long have you been with Redbet so far and what are your previous experiences in gambling industry?
Hi Jelena, I am well thanks, hope you are too. I've started my venture with Bonnier Gaming (Redbet) 6 months ago. At the moment I'm working on a new exciting project and my mission is to contribute to the rapid growth of Bonnier Gaming affiliate program and its brands: Redbet.com, Vinnarum Casino.com, mamamiabingo.com, Bertil.com, Heypoker.com and Whitebet.com.
In terms of my previous experience I have been in the Online gaming for over 5 years, so my experience broaden in various verticals including affiliate marketing, Casino brand management, VIP player support and social media campaigns. Also I had an exclusive chance to build and grow an affiliate program. It's rare thus a remarkable instance when an Affiliate program is built by one individual. A few years ago I received this opportunity and went all for building from scratch an partner program and an casino online, which were named after my son Leo.
2) There are another two brands of yours - Whitebet Casino and Heypoker Casino. Are they sister sites to Redbet, what's their connection and are the players allowed to open accounts and get bonuses in all 3 brands?
Whitebet, Heypoker, Redbet were founded by the same Swedish owners and in 2011 were acquired by the Scandinavian company Bonnier Gaming. They are trusted and highly-respected worldwide brands. Main goal is creating first class entertaining online gaming products where the player is always the main focus. Offering customers fast withdrawals, a vast game selection and having an excellent customer support has turned out to be a successful concept. These brands have seen a remarkable growth throughout the years – thanks to everyone in the company striving to deliver the best quality to the players. It is permitted to open accounts with all 3 brands, however in terms of bonuses is not allowed to get more than one similar or equal bonus in all 3 brands. This applies to both sports betting and casino bonuses.
3) There are separated sections, Casino Red and Casino Blue in Redbet, Casino White and Casino Blue in Whitebet and Casino Gold and Casino Black in Heypoker. What are the differences between these sections and exact point of this divisions?
As you mentioned above the Redbet.com, Whitebet.com and Heypoker.com sites have two casinos each to reflect the company colours. Also Casino Red, Casino White and Casino Gold are powered by Net Entertainment games and Casino Blue, Casino Black are powered by Microgaming, NYX platform with games from Nextgen, Bally, Aristocrat, CryptoLogic, WMS platform and many more. All casinos are available as instant play with no download required.
4) Since you have great approach to game announcements, please tell us what new games are arriving in your brands, during October and maybe even November?
We're proud to announce that in addition to the Microgaming slots, in the beginning of October 2014 we have launched Williams (WMS)games. Also in October and November 2014 we will release a bunch of games from WMS, NetEnt, Microgaming and NYX, I will name a few: Shout it out Loud, Bruce Lee, Raging Rhino, The Wizard of Oz, the Star Trek slot series and many more. South ParkTM Reel Chaos, Cosmic Fortune, Sunny Scoops, Fruit Warp, Judge Dredd, Rainbow Riches, Raging Rhino (Splash banner), Glitz Amazon Queen, Børk The Berzerker, Esqueleto Explosivo, etc.
5) According to promotions and supported languages, your brands are mostly focused on Scandinavia and North Europe. Is that your biggest market area?
Yes, Scandinavian is our biggest market, however most of our brands are very well known internationally. We aim to become the market leader in the European online gaming industry by providing our worldwide customers with a wide-ranging selection of gaming activities (casino, sports betting, Poker and Bingo) and by further offering a safe players' environment.
6) I noticed that most of your bonus promotions are related to NetEnt games, although you have, beside Evolution, Ongame, WMS and Nyx, Microgaming too! Is it again 'cause of Scandinavians and urban legend that they mostly like NetEnt's games? Or it's maybe because NetEnt is taking over Microgaming, becoming more popular and wanted? What do you think?
We provide a vast range of new monthly attractive bonuses/promotions for all the casino providers mentioned above and all of them are very important to us. However, each provider is popular in certain markets, but from my vast experience NetEnt games (Starburst, Gonzo's Quest, Blood Suckers, etc.) are incredibly popular in Scandinavian market and convert really well so NetEnt is definitely the most wanted provider in this region.
7) Can we expect exclusive bonuses or promotions for Whitebet and Heypoker too, because we don't have any, at the moment?
At the moment we're are running exclusive promotions for all 3 brands, however, if you need anything specific please just let me know by emailing email@example.com with your request and I will gladly assist you.
8) All your brands allow manual flushing and have almost the same casino rank on AskGamblers. What do you think, how important is manual flushing feature to have, for players? You can also additionally explain what is manual flushing and it's advantages.
Our customers are very important to us and we want to provide a first –class support . Manual flushing or "canceled withdrawal" (this is how we call it in our platform) is very important in order to offer a high level of protection to the players. A manual flush is an operation undertaken by our online casino support staff to remove a withdrawal from a player's casino account on request. At our casino, when a player requests a withdrawal, the money is removed from their balance but placed in a "pending" state within their cashier for a few hours prior to cashout processing. During the period between the withdrawal request and the casino physically processing the withdrawal, a player can often access these winnings and play them back which many players dislike. Our customers can call or chat to support and request a Manual Flush which makes it inaccessible to the player. A manual flush does not generally speed up the cashout processing time but offers a level of protection for the player to stop them chasing their losses.
9) Redbet Casino was always very present across our forum - both from it's representatives and from players (there's even a special long Redbet dedicated forum thread). Do you find important and useful being active on forums and how do you like ours?
We are very proud that Redbet has great reputation among AskGamblers forum members and we would like to keep the same line in future. We would like to take this opportunity and thank all the members for the good feedback and if there is anything we can do to make their playing experience in our platform more joyful please do let us know.We promise to keep interacting with the forum members and post new offers, promotions that most definitely increase casino's visibility and help all members to stay up to date with the latest Bonier Gaming brands casino's activity.
10) Williams Interactive (WMS) was pretty recently added among your softwares! Congratulations :) Tell us more about this move and about their games!
To address this point, I would like to quote a part from the official press release of the Bonnier Gaming CEO Alexis Wicen:
"Williams have a long track record of producing great games that have entertained players through-out the years. We are proud to be able to provide great titles such as KISS: Shout it out Loud, Bruce Lee,Raging Rhino, The Wizard of Oz, the Star Trek slot series and many more. The games will first be releasedon the sites Redbet.com, Whitebet.com and Heypoker.com but are expected to be made available on all sites operated by Bonnier Gaming."
11) You posses even 3 licenses: Alderney, Malta and Gibraltar and 0-1 hours withdrawal timeframe for e-Wallets. Impressive! Is there any flaw of Redbet (or your other brands), that you're working on in the way of improvement?
Yes, we always strive to improve at all levels. Our team is growing fast and since the beginning of October we moved into the new larger offices located in the Plaza shopping centre in the heart of Sliema, Malta. As regards to the licenses, we have also just acquired the UK license. Another good news is that we have started the transition of our Redbet/Whitebet/Heypoker brand to My Affiliates platform which we anticipate to be fully transitioned by the 1st partners to promote all our 6 brands with a single affiliate account, that is not possible right now.
12) Do you play slots and what would you do with 1 million euros of jackpot winnings?
Yes I love to play slots, especially that I need to test all new games that are released. If I will win 1 million Euro I will invite AskGamblers team, my colleagues from Bonnier Gaming and my family for a very big celebratory dinner!