Gambling is all about risk. Every time you hit spin or deal the cards, you’re leaving the outcome up to chance. And we wouldn’t have it any other way!
But there’s one thing you should never have to gamble on: getting paid. Unfortunately, some online casinos have made their entire business model about stealing money from players.
And believe me, it’s no fun having your winnings held captive by a shady casino.
So before you try out a new site, make sure you know how to spot the signs of a casino that has no problem confiscating your cash.
Consistently bad reviews
It’s easier than ever to see other players’ experiences at a casino. All you have to do is visit the casino’s review page right here at AskGamblers – there’s no reason not to take advantage of this free info.
Check to make sure players don’t have issues. And if a problem does arise in a review, make sure the casino responds professionally and handles the situation gracefully.
If you see a pattern of complaints, you’ll want to steer clear.
Typos, errors, and glitches
The way we see it, online casinos should be just as professional as land-based ones. Of course, there’s more to it than just how a casino looks, but the website itself is a good indicator.
Think about it: if the people running the casino can’t even be bothered to make a functioning website, they probably won’t care if you run into issues. There might not even be anyone listening!
Before you make a deposit into a casino, spend a few minutes browsing their site. Can you find links to the FAQ and support pages? Are the terms and conditions written properly? Can you navigate from page to page without broken links or errors? If so, it’s a good sign.
Unprofessional customer service
The support staff are a key part of any online casino. Even at the best casinos – like the ones that bear our Certificate of Trust – you’re bound to need to contact someone sooner or later.
The good news is that you can get a feel for how they treat players before you deposit. First, check to make sure support staff are easy to reach. Live chat is our preferred method, but Skype and phone support can be just as good. If the casino only has an email address, replies can take 24 hours or more.
If all you seem to get is automated responses, think twice before depositing
Then, make an inquiry. A good idea is to ask about the welcome bonus. Ask a few questions like “What is the wagering requirement?”, “Can I play blackjack with the bonus?”, or “Is there a limit to how much I can win?”. Make sure the representative answers your questions properly. If all you seem to get is automated responses, think twice before depositing.
Gambling is heavily regulated throughout the world. No matter where a casino’s physical server is located, it will need to have a license from a government body.
Playing at an unlicensed casino is not a smart idea
Playing at an unlicensed casino is not a smart idea. Most obviously, their servers (and your bankroll) could be seized by government officials at any time. (Yes, this happens more often than you might think.) Unlicensed casinos also have no regulations to follow. That means no one is looking out for you if something goes wrong.
Plus, if a casino doesn’t care about getting a license, they probably cut corners everywhere else too. So take a few seconds to make sure you’re playing at a licensed site. You can check their review here at AskGamblers, or look on their website footer for a government seal.
Don’t gamble on getting paid
The next time you have a little fun at an online casino, make sure you pick a place that will pay you when you win! Keep these guidelines in mind, and the only thing you’ll have to worry about is finding the right game.
Want more tips? You can’t go wrong with our own community of real players on the AskGamblers forum.