matas82

Hello, Thanks for your help. I know that, but I did´t realize it. I want to resolve this problem, but bet at home didn´t communiate with me. And how can I submit complaint trough AG, I don´t know what is it? We use our bank account, but she has own bank account. We didn´t cheat, we didn´t get bonus. My girlfriend deposited 200Euros and she lost 100Euros. What can i do? Thanks

Hello, I hope I helped here. I have registered with bet-at-home a few years and a play a little. A month ago created an account with bet at home my girlfriend. She deposit money to her bet account. We have common bank account, I and She are owners of bank account. She sent the money to her bet account from our bank account as me, she did´t sense that. It can be a reason to blocked account? I sent my identity card and confirmation of bank account ownership. I suppouse that is problem to block account but I don´t know, because support doesn´t communicate with as. The support sent one email, about blocked account. I sent an email why is blocked but nobody communicate with me. I want to resolve this problem and unblock account. Thanks you