Hello
So i registered, had free spins, then got lots of emails about a welcome bonus. I deposited £25 and got bonus money and more free spins, anyway i hit a game king kong spins and got the bonus 100 free spins, and kept getting free spins in the bonus, totaling 800 free spins, this lasted hours and totaled to £1500 win from £1 stakes, i asked the live chat about how much did i need to wager, they told me so i started playing through it, i had got to the point where i had played through the required amount and my balance was over £1600, i then tried bigger stakes, lost and eventually tried to withdraw £800.
I received an email congratulating me on my winnings and requested ID to verify, which i sent over.
I received an email 2 days later saying that i had breached rule 6 and the withdrawal request was cancelled and my initial £25 deposit returned to my account.
apparantly i had been upping my stake irregular and the following
"Kindly note that your account has been in found of breach of Promotional Terms and conditions clause 6(xx) The time stamp for this breach which you are able to view in your my account is 26-08-2016 22:28:30 (in cash account)
This decision has been made by Casino Management and is final. Should you feel this decision is unfair you are welcome to contact ecogra."
Has an body else had anything like this to deal with, ive followed the rules, played the games for hours and not as if i was greedy and tried to withdraw £1600 when i could of, how can these online casinos operate like this, i genuinly thought i had won and my missis was watching, shamefull
This happened to anyone else?
