fb_10153457435232861

Sorry havent been online for a while... but I would like to thank Annacasino support for their cooperation in this problem... and a thank you to askgamblers for the help and support :-)

and nice to know that 0.36 euro cost me all I won........

yes thats the reason...I didnt know anything about that,before now.....but why dont i get a warning message telling me i am about to forfeit my bonus and winnings if I raise.....and if we dont find a solution it is the last time i am playing there......why should i raise my bet after i won,if i knew i would loose all my money....so i hope they can see i didnt know....

I was playing last night at Annacasino on Jack and the beanstalk...After 10 freespin in the bonusgame I won 3500 danish kr...and my balance was at that point 4400 dkr.... and 5 or 10 click after the win,i set my bet at 40 dkr per click...and then suddenly all my money I just won dissapear....and the account drop to 561 dkr!!!!....I try to open the chat,but they dont have chat support in the weekends..(??!)...and now i have sent two mails,but i dont hear anything from Annacasino....and actually i even dont think i ever see the money again :-( :-(.....and if that´s so i just play at unibet...there have never been any problems by unibets... have anyone try the same fund missing...and what do i have to do...