nfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account.
Please see the terms of use within the casino as it does state below
12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.
I am afraid to inform you the casino decision is final and your winnings will remain void.
If you have any other questions please do not hesitate to contact us.
Kind Regards,
Emma
Cashier
Support Toll Free 1-866-893-4612