shan79

Hi i am wondering if anyone has had any dramas with the online casino Casino room?I made a withdrawal 4 days ago and was emailed back with a request to send a screen shot of my Neteller account for verification.In the email it did not state an email address to do so.So i replied to that email.When i did not receive anything back i went to live chat where they gave me the correct email address.After hours of waiting again i contacted them again this time i was told my withdrawal had been sent i then checked my neteller account history and could not find the transaction.I contacted them again and explained this and was then told that the withdrawal was on hold until the id security check department approved this.After no correspondence i again contacted them and was informed that they were waiting for me to send a screen shot of my neteller account transaction history so as they could investigate this as my withdrawal had been sent.I then asked to speak to the support member i had earlier who informed it was a simple case of approval of my account.When i asked that he pls verify if my withdrawal had actually been sent or if it was awaiting identification approval he said he could not tell me that.I have contacted the idcheck department many times to confirm this but without response.I am concerned that i will not get my withdrawal.I know one thing i am dealing with a casino that has support members that give wrong information and obviously do not communicate very well.Please let me know your thoughts and experiences with this casino on this matter. Thanks