Jump to content
icon Ag awards
icon
Notifications
Login
EN

vinny47

Members
  • Posts

    11
  • Joined

  • Last visited

Profile Information

  • Gender
    Male
  • Location
    Yorkshire England Uk
  • Interests
    Betting small winning big

vinny47's Achievements

  1. Hi Afi4wins, Thanks for your reply. I’ll try what you have suggested. I’m already sort of resigned to losing the bonus rounds and I think the casino know this but won’t tell me. Their T&C’s have a section on software and faults in gameplay. Not surprisingly it only refers to them taking winnings away if a player gains advantage from a fault, there is no reference to them giving any winnings to a player!! It’s frustrating as I understand IGT host the game, not the casino and I would assume they know the outcome of the game in question. I’ll keep hoping. Thanks again.
  2. Hello, I'm not sure if this is the right place to post this but any help/suggestions would be appreciated. On 9th September I was playing on the IGT game Golden Egypt at Castle Jackpot. I don't think the casino is listed on here but it does have a UKGC license. I was playing on my iPad on Safari. I was playing 50p a spin and won a bonus round, this was 15 free spins with x3 multiplier. After 3 spins (and £12 win) the game crashed. I tried reloading on my iPad but the game loading screen either gets to 96% and stops loading or it gets to 100% and I get an error code saying "data not received" I contacted live support who recommended 1. Clearing history and caches. 2. Restarting my iPad. 3.Try to play on another device. 4. Try using a different browser. I have tried all the above....and more and I'm still unable to access the game. I have actually reset my iPad back to factory settings and I still get the loading error message. I have tried using Firefix and Chrome.... The same error loading message or the loading screen freezes at 96%. I've tried playing the game on my phone and Mac, in both cases the screen loads to 96% and I get an error message saying that the "game is already in play in a different channel" The crashed game is still showing as active in my game history on the casino page and I'm also unable to play other IGT games as this one seems to be locking me out if them, if I open certain other IGT games I get an error message saying a game is already in progress and I'm taken back to the frozen game loading page......which freezes or doesn't load completely!! Customer support are friendly and apologetic but can give no answers, other than it is in the hands of their technical team. All the technical team have suggested so far are the 4 steps which were initially suggested on the day the game crashed. Sorry for the long post but does anybody have any experience/suggestions/solutions they would like to share as I have little faith in the casino and I fear losing the bonus round due to some small print in their T&C's. Thanks in advance.
  3. Slotsmillion are pretty good. Pending period under 24 hours and they only pay out using Trustly so it is in your account minutes after being processed.
  4. Casino heroes is one of the quicker ones I've found
  5. Thanks pinnit. I have contacted the casino but no answer yet. I took your advice and read the game help section, it seems the coin accumulation doesn't trigger the jackpot game. Each game is independent and the jackpot game can be launched anytime. Hey ho. Thanks again for the advice
  6. Hi, I have a query about gameplay and reading through the forum this seems to be a pretty good place to ask. I was playing a game called Dancing Drums at Spinstation. It is a Williams game. If any wilds land on the reels they turn to coins which in turn fill a bowl at the top of the screen, when's he bowl is full the jackpot game is launched. I played the game staking about £150 in total and the bowl was reaching a high level,I was out and about and my phone died, when I relaunched the game at home the pot had returned to the lowest original level of coins. This was obviously annoying as I thought on these accumulative games that progress was saved? I know it is on Microgaming titles. Does anybody have any idea if this should have happened? I've contacted customer support but 5 days on I'm no nearer an answer. My thought was that as I was playing with bonus funds they reset the coins to avoid people abusing the bonus system, I've heard of people closing games when entering bonus rounds and reopening them using real money, just to be clear I was still spending bonus money when I reopened the game. Any advice would be very welcome
  7. It is a big fine although the company as a whole made around £300m profit last year. It's a profitable industry this gambling.....for some
  8. It seems William Hill are one of them. They've received a £6.2 million fine today.
  9. Hey and Thanks for the welcome.Just an update on this, I had the £2000 deposited in my account yesterday after a slight delay. I'm amazed it went through as I was expecting problems because I had used some bonus funds. Fair play to Karamba though, my new favourite casino
  10. Sorry if this is the wrong place for this Hello, I am new to here and I am looking for some info/reassurance about a withdrawal I am trying to make from Karamba. I deposited £100 and was given a match bonus. After 2 weeks my account changed from bonus cash to real cash. I then went onto their live chat facility to ask if I was able to cash out. I was told I had met the wagering requirements. Anyway, after a couple of lucky spins and a £1000+ win on victorious slot (£1.25 stake ) I cashed out £2000. This was on the 15th. On the 18th I was asked to send ID to their accounts dept which I did. On the 20th after still showing as pending I asked if they had received the info. I was then told I had sent it to the wrong address and I now needed to send it to Ukdocs aspireglobal. This I did only now to be told I also need to send a copy of my bank card. My cash out still shows as pending? 2 questions 1. Is it normal to have to send a copy of a bank card? 2. Is the Ukdocs e mail secure? Thanks for any help. It will be greatly appreciated. Vinny
×
  • Create New...