CasinoRoomComplaints

Hello raverbabe, please PM me with your account number or registered email and I'll disable SMS notifications from your account and then I can also have a look and let you know what we have available right now in terms of rewards.

thanks again Afi4wins! your satisfaction is extremely important to us! I'm glad to hear that everything's working out smoothly with payouts.

Dear Afi4wins, thanks for your comments, glad to hear you are enjoying the site and games! have a great weekend!

Hello Afi4wins! Thanks for the feedback! We're glad to hear that are enjoying the site. I'd like to look into the issues you mentioned regarding the missions, please PM me with your player ID or registered email and we'll follow up with support. Regarding payments, I'd like to look into this as well. Depending on your country, the available payment methods can vary from same day payouts to 3-4 bank days with credit cards. We are working to improve the processing times for ewallets, because it currently takes 24/48 hours and we'd like this to be same day. I would like to check your account and see what caused the delay, because we are processing payments 7 days a week to make sure everyone gets their winnings on time. We will be adding some fresh new Microgaming slots today and we launched games from Yggdrasil, a couple of weeks ago, really good games, it's worth to check them out.

Hello ValDes, thanks for the good advise, I will bring this up to the team!

Hello thanks for the question and thanks for the replies from the members. XP points allow you level up and with higher level you get access to better missions and more rewards. XP points cannot be redeemed for credit, however this could change in the future. When it comes to rewards, our marketing team is constantly sending offers by email on top of the instant rewards that you get with the missions, but please feel free to contact support, we like to take good care of our customers and your satisfaction is extremely important to us, we can also give you direct rewards based on your account activity.