Hi Helena, Yes, my problem back then was with Vegas Partner Casinos. It was such a nightmare as I was being accused of having a bunch of different accounts with them under a whole bunch of names. I knew I only had one account opened at each casino and I knew there had to be some kind of explanation. (It's not nice being called a liar) Anyway, Vegas partner even went so far as to search my own personal facebook page as well as my company facebook page to search for these names that apparently were using my computer??? So weird. Anyhoo, in the end after about 2 weeks of me posting my story on here, they contacted me and said "Yes, there was some kind of problem, and I would be getting my $3000 withdrawal" They would never tell me what happened though, and they would never come right out and say "We were wrong, we're sorry we put you through that etc etc" But, in the end, I got my money so I was happy. And yes, to this day I still gamble with them and have never had another problem like that again! :-)