Jcwall55

I phoned to complain and the customer services alerted a supervisor. Within ten minutes they had reimbursed me my full deposit with an apology gala were brilliant to be fair

after writing this i was checking my account and low and behold the deposit limit had been wiped again leaving me free to deposit! thankfully i havent and have contacted them to put it on again! do you think i should make an official complaint ? or wait till they respond ?

Thanks they said in 72 hours and they may be able to sort it without a complaint I was just wondering if this had happened previously and where do I stand ? Is there Any chance I will get my deposits back if the company is at fault the lady on the phone agreed with me that the deposit limit had not be changed by myself

Hello I want a little advice really I used to have a problem but keep it under control with a deposit limit ( with Gala casino) I recently broke my bank card and registered the new one and continued playing with limits. However over the bank holiday weekend after a few drinks tried to deposit more and it allowed me to deposit as much as want . I didn't realise this till the morning and phoned customer services who said that it was not right and the computer had reset my deposit limit without asking? They are checking into it any ideas what may happen ?