The Grand Ivy reversed winnings

[keeftee]

Hello

So i registered, had free spins, then got lots of emails about a welcome bonus. I deposited £25 and got bonus money and more free spins, anyway i hit a game king kong spins and got the bonus 100 free spins, and kept getting free spins in the bonus, totaling 800 free spins, this lasted hours and totaled to £1500 win from £1 stakes, i asked the live chat about how much did i need to wager, they told me so i started playing through it, i had got to the point where i had played through the required amount and my balance was over £1600, i then tried bigger stakes, lost and eventually tried to withdraw £800. 

 

I received an email congratulating me on my winnings and requested ID to verify, which i sent over.

 

I received an email 2 days later saying that i had breached rule 6 and the withdrawal request was cancelled and my initial £25 deposit returned to my account.

 

apparantly i had been upping my stake irregular and the following

 

"Kindly note that your account has been in found of breach of Promotional Terms and conditions clause 6(xx) The time stamp for this breach which you are able to view in your my account is  26-08-2016 22:28:30 (in cash account)

This decision has been made by Casino Management and is final. Should you feel this decision is unfair you are welcome to contact ecogra."

Has an body else had anything like this to deal with, ive followed the rules, played the games for hours and not as if i was greedy and tried to withdraw £1600 when i could of, how can these online casinos operate like this, i genuinly thought i had won and my missis was watching, shamefull 

 

This happened to anyone else?

 

[cocopop3011]

Hello

So i registered, had free spins, then got lots of emails about a welcome bonus. I deposited £25 and got bonus money and more free spins, anyway i hit a game king kong spins and got the bonus 100 free spins, and kept getting free spins in the bonus, totaling 800 free spins, this lasted hours and totaled to £1500 win from £1 stakes, i asked the live chat about how much did i need to wager, they told me so i started playing through it, i had got to the point where i had played through the required amount and my balance was over £1600, i then tried bigger stakes, lost and eventually tried to withdraw £800. 

 

I received an email congratulating me on my winnings and requested ID to verify, which i sent over.

 

I received an email 2 days later saying that i had breached rule 6 and the withdrawal request was cancelled and my initial £25 deposit returned to my account.

 

apparantly i had been upping my stake irregular and the following

 

"Kindly note that your account has been in found of breach of Promotional Terms and conditions clause 6(xx) The time stamp for this breach which you are able to view in your my account is  26-08-2016 22:28:30 (in cash account)

This decision has been made by Casino Management and is final. Should you feel this decision is unfair you are welcome to contact ecogra."

Has an body else had anything like this to deal with, ive followed the rules, played the games for hours and not as if i was greedy and tried to withdraw £1600 when i could of, how can these online casinos operate like this, i genuinly thought i had won and my missis was watching, shamefull 

 

This happened to anyone else?

 

Hello keeftee and welcome to the forum.

 

I didn't need to look at the casino terms to identify the problem as I knew from what you wrote what's happened but I've grabbed a screenshot for you anyway 

 

 

 

You've broken the max bet rule. Check your game history for the time stamp they have given and this amount is over the max bet that they allow when playing with a bonus. I'm afraid on this occasion as you have breached their terms, however harsh it is there's not much you can do about it but learn from the experience.

[rp297]

It's a shame that casinos insert this mouse trap on their T&C when they can simply define the maximum stake a player can wager on the account itself.

 

This is nothing but one more strategy to avoid paying legitimate winnings.

[cocopop3011]

It's a shame that casinos insert this mouse trap on their T&C when they can simply define the maximum stake a player can wager on the account itself.

 

This is nothing but one more strategy to avoid paying legitimate winnings.

 

I'm not in anyway saying the max bet is a good one and I hate seeing players have their winnings confiscated because of it. But the fact of the matter is players agree to reading the terms before playing so the onus is also on the player too

[Fiekie247]

 

, this lasted hours and totaled to £1500 win from £1 stakes, i asked the live chat about how much did i need to wager, they told me so i started playing through it, i had got to the point where i had played through the required amount and my balance was over £1600, i then tried bigger stakes, lost and eventually tried to withdraw £800. 

 

 

Now I need to know what stakes did you play before you reached 1600 pounds as you mentioned the above in red that you tried bigger stakes after you completed wagering, can you please clarify

 

Also after you reached 1500 pounds from King Kong, did you increase your bets more than 2.5 pounds a spin before you completed wagering?

[rp297]

 

 

 

Yes I understand. Legally, the casino is right. 

But technically it's very easy to limit a player bet, and some casinos do it. 

If I was owner of an online casino, I'd like to avoid at any cost this situation, so it's hard to understand why they don't.

[pinnit2015]

Probably because they know some will break the max bet rule and that’s beneficial to the income statement. I’ll get my coat....

 

I presume they put max bets to stop bonus abuse and limit liability. I equally presume they have the technology to stop it happening, as some clearly already use.