Data protection/player protection broken by a casino - advice needed

[smash2323]

hi im wondering if anyone has advice this is a very rare case I had a complaint with a company and had final response and they sent my final response with all my details to another player breaking data protection plus causing me massive stress and if this comes out and my info gets put on line and my complaint has potential to ruin everything in my life . I do not expect this happen I have been told to sue company as I can straight away for breach it is with there mhigh up managers now but what should I be looking for

[cocopop3011]

hi im wondering if anyone has advice this is a very rare case I had a complaint with a company and had final response and they sent my final response with all my details to another player breaking data protection plus causing me massive stress and if this comes out and my info gets put on line and my complaint has potential to ruin everything in my life . I do not expect this happen I have been told to sue company as I can straight away for breach it is with there mhigh up managers now but what should I be looking for

 

Were your personal or financial details sent to another player? Have you already taken the issue up with the casino in question?

[smash2323]

Personal info yes . And all about my complaint. And yes they due get back me on Wednesday next week . Just wondering what in compensation should I be accepting as this has potential ruin everything

[smash2323]

Yes Sent to another player

[smash2323]

Not financial tho. But what they have sent is enough to expose and ruin me

[ValDes]

First of all, hello and welcome to the AskGamblers Forum. 

 

Now straight to the point... I don't really think you will be offered any compensation, so kinda weird discussing what that compensation could be. 

 

The main piece of legislation covering your issue is called Data Protection Act. You can read all about it here - https://en.wikipedia.org/wiki/Data_Protection_Act_1998

 

Most gambling companies are attaching the so called disclaimer at the bottom of their emails and thus, protecting themselves in case of unintentional errors, which I believe was the case you described. Strongly encourage you check that prior discussing further. 

[smash2323]

Well reason I have said that about compensation as there manager from operations team that was the one mentioned it. So I was guessing that's what it will be I don not see how a company can give out all your info and what your complaint was about. To another player MAJOR ERROR and get away Scott free when it has potential to cause me major hassle this is what data protection about if shoe on other foot I sent personal info shore be very very different . I already rang up legal people they have already said u have a case straight away as soon as data protection was broken

[smash2323]

Also if some one else has my info they fall out with that company I could be exposed in ways that I should been protected so I beleive there has be a major correction and u r the only person I have heard say different no offence

[ValDes]

Also if some one else has my info they fall out with that company I could be exposed in ways that I should been protected so I beleive there has be a major correction and u r the only person I have heard say different no offence

 

Sure, that's point of the forums in general, hearing different opinions. I just gave you mine and shared my point of view, that's all. 

 

Wish you luck with your potential claims though. Keep us updated where possible. 

[smash2323]

ok fair enough just obviously I been told by few different companys that this is major and that very rare case

[smash2323]

Offered over a 1000 just should I take it I have sign form tho they said it is good will gesture

[cocopop3011]

Offered over a 1000 just should I take it I have sign form tho they said it is good will gesture

 

They've offered you a 1000 bonus?