Mfortune Giant cheque photo request??!!

[fb_610680142442741]

Hi, 

 

im have requested to withdraw £1050 from mfortune and they have said they have to send me a cheque and i have to send them a picture of me holding the cheque. i have no issues doing this as they say its to put on their site for promo purposes, just wondering if its the norm? 

 

cheers 

[cocopop3011]

Hi, 

 

im have requested to withdraw £1050 from mfortune and they have said they have to send me a cheque and i have to send them a picture of me holding the cheque. i have no issues doing this as they say its to put on their site for promo purposes, just wondering if its the norm? 

 

cheers 

 

Hi Adam!

 

I guess this entirely up to you whether or not you want your picture to be on the site! It seems like a strange request to me though, I'm afraid I don't think I would be willing to. Is this the only reason why they want to pay you by cheque?

[fb_610680142442741]

Hi Adam!

 

I guess this entirely up to you whether or not you want your picture to be on the site! It seems like a strange request to me though, I'm afraid I don't think I would be willing to. Is this the only reason why they want to pay you by cheque?

hi thanks for the reply, i was unsure at 1st and iv had a look around and havnt seen anyone elses pics but the cheque they are sending is just a dummy one for photo purposes. i have withdrawn the funds via bank transfer and they have said only when i get the cheque and have sent the pic can the funds be paid to me 

[stars_cream]

I have seen this selfie thing in some casinos. I was asked once from a casino to send them a pic but i did not did them the favor. But i received the money with no trouble. If they said that they will hold your withdraw unless you send them the photo is just unaccetable and blackmail from them. Did you check their casino terms?

[cocopop3011]

hi thanks for the reply, i was unsure at 1st and iv had a look around and havnt seen anyone elses pics but the cheque they are sending is just a dummy one for photo purposes. i have withdrawn the funds via bank transfer and they have said only when i get the cheque and have sent the pic can the funds be paid to me 

 

What!! That's ridculous! I'm sure that isn't fair practise. Have you checked their terms like Prince mentioned to see if this is mentioned anywhere?

[fb_610680142442741]

What!! That's ridculous! I'm sure that isn't fair practise. Have you checked their terms like Prince mentioned to see if this is mentioned anywhere?

 

 

I have seen this selfie thing in some casinos. I was asked once from a casino to send them a pic but i did not did them the favor. But i received the money with no trouble. If they said that they will hold your withdraw unless you send them the photo is just unaccetable and blackmail from them. Did you check their casino terms?

Dear Adam,

 

Thank you for your e-mail regarding identification.

 

We are pleased to inform we have accepted your card identification.

 

Once you have received the winners cheque please have a photo taken of yourself holding it in front of you and forward us the image.

 

You can send these as an upload straight to the mFortune application from the 'Send ID' option, email to , fax to 01384 444573 or send copies in the post to: Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL.

 

Once we have received this picture, your winning payment will be passed for processing as quickly as possible. We would like to thank you in advance for your co-operation.

 

We trust we have answered your query satisfactorily, however, should you require any further assistance please do not hesitate to contact us where we will endeavor to assist you further. Our Contact Centre team are available 24 hours a day by calling 01384 880 842. Alternatively, you can request help from within your game menu, or text the word ‘help’ to 85777 and one of our team will call you back.

 

 

 

above is the email i received, to me its says once we have the pic we will process payment, i haven't read through all the t&c's just thought id ask 1st see if anyone else has any experience of it... they said the cheque should be with me Monday so all i can do is wait.

[cocopop3011]

Dear Adam,

 

Thank you for your e-mail regarding identification.

 

We are pleased to inform we have accepted your card identification.

 

Once you have received the winners cheque please have a photo taken of yourself holding it in front of you and forward us the image.

 

You can send these as an upload straight to the mFortune application from the 'Send ID' option, email to , fax to 01384 444573 or send copies in the post to: Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL.

 

Once we have received this picture, your winning payment will be passed for processing as quickly as possible. We would like to thank you in advance for your co-operation.

 

We trust we have answered your query satisfactorily, however, should you require any further assistance please do not hesitate to contact us where we will endeavor to assist you further. Our Contact Centre team are available 24 hours a day by calling 01384 880 842. Alternatively, you can request help from within your game menu, or text the word ‘help’ to 85777 and one of our team will call you back.

 

 

 

above is the email i received, to me its says once we have the pic we will process payment, i haven't read through all the t&c's just thought id ask 1st see if anyone else has any experience of it... they said the cheque should be with me Monday so all i can do is wait.

 

Wow!!!! I've honestly never heard anything like it!

 

Yes I can understand that maybe they'd like you to feature in a possible winners section but they're asking you to take the photo of you with your winnings before you've even received them! It's just absurd and also false advertising on their behalf, asking a winner to have a picture done when actually they haven't even received the funds yet.

 

I guess we just have to wait and see now then

[Fiekie247]

Outrageous, stay away in future.Asking you to take the selfie is one thing, but keeping your funds if you decline sounds like nonsense. I mean whether you say yes or no, you should receive your funds. Absurd terms.

[ValDes]

Hi, 

 

im have requested to withdraw £1050 from mfortune and they have said they have to send me a cheque and i have to send them a picture of me holding the cheque. i have no issues doing this as they say its to put on their site for promo purposes, just wondering if its the norm? 

 

cheers 

 

First of all, hello and welcome to AskGamblers. 

 

Back to your question... I will be short though as the way they are trying to put your withdrawal in a direct dependence of your cooperativeness is definitely not a fair and honest casino practice!  

 

From mFortune Privacy Policy /https://www.mfortune.co.uk/legal/privacy-policy/:

 

 

...

With your prior permission, we might publicly share selected details (such as your name, photo and home town) for the purposes of sharing player news, major wins, etc, as applicable.     

 

In your place, I would submit a complaint via AskGamblers Casino Complaints Service immediately.   

[Azzthatch]

I can understand this is you had won the Mega Fortune Jackpot or something, but not for £1000...... but your right, its the Casino wanting to use the imagery for marketing purposes I guess.

[fb_610680142442741]

Hi everyone 

 

thanks for all your replies. the cheque came in the post monday, i had sent the pic in and they have emailed me back saying that my withdrawal is being processed and will be in my bank in 3-4 days so i think its all legit! 

 

happy days 

[Fiekie247]

Hi everyone 

 

thanks for all your replies. the cheque came in the post monday, i had sent the pic in and they have emailed me back saying that my withdrawal is being processed and will be in my bank in 3-4 days so i think its all legit! 

 

happy days 

Hi Adam

 

I am happy for you , but did you really want to send a selfie of yourself? I understand you want your money. Just asking.

[cocopop3011]

Hi everyone 

 

thanks for all your replies. the cheque came in the post monday, i had sent the pic in and they have emailed me back saying that my withdrawal is being processed and will be in my bank in 3-4 days so i think its all legit! 

 

happy days 

 

Excellent news Adam, thanks for letting us know. Enjoy your winnings