Guru talks: Casino Royal Dragon Terms&Conditions Analysis

[ValDes]

Hi folks  

 

As promised, Guru's expert analyses continues and today it is time for Casino Royal Dragon and its terms...

 

First thing I noticed while examining their terms was the spelling mistakes, lots of them. Usually that's a bad sign, clearly indicating lack of professionalism and experience. But let's continue with the terms... 

 

General Terms and Conditions

 

1.2. Casino Royal Dragon is owned and operated by Platypus B.V., registered in the Commercial Register of Curaçao with number 136428, regulated by the Curaçao e-Gaming Licensing Authority and duly licensed through a sublicence granted on 11 August 2015 by Curaçao Interactive Licensing N.V pursuant to Master Gaming Licence #5536/JAZ.

 

Thumbs Down - Okay, but where’s the link to that license so that anyone could check the relevant casino licensing agreement?

 

1.4. If there is significant changes to these Terms and Conditions, then Casino Royal Dragon shall notify the User of such changes for example placing of a notice on a prominent position on the Website. Casino Royal Dragon reserves the right to add, remove and amend Games and their respective rules from the Website at its own discretion. It is sole responsibility of the User to ensure that he is aware of the amendments. Continued use of the Website following any changes to the Terms and Conditions will be deemed to be an acceptance of the Terms and Conditions as amended.

 

Thumbs Down - How about sending an email to all customers instead of “placing of a notice on a prominent position on the website” which seems to be the most convenient decision from casino perspective, but definitely not that good in terms of players best interests. 

 

2.1. By accepting these Terms and Conditions the User herey declares and warrants that:

...

He intends to participate and participates in the Games strickly in his personal non-profession al capacity for recreational and entertainment reasons only

...

 

Thumbs Down - Except the spelling mistakes, what bothers me seriously here is the usage of expressions like “recreational and entertainment reasons only”. I’ve seen many players being accused for winning too much based on the aforementioned ‘rule’, but not a single case where someone has been refunded for losing too much, which by the way could be easily considered as non-recreational and not entertainment play, right…

 

2.3. Casino Royal Dragon takes no responsibility if the User loses whole or part of the money deposited into the Account and the User understands this risk.

 

Thumbs Up - I know it sounds as a default requirement, however you will be surprised to know that many players are playing fool when it comes to live with their gambling losses. 

 

2.6. The User shall only use credit and debit cards and other financial instruments that are valid and that lawfully belong to the User.

 

Thumbs Up - A simple and clear explanation, although it is not clarified what would happen in case player is using someone else’s card  for example. 

 

2.9. The User shall use courteous manners, all rude and impropiate language is prohibited.

 

Thumbs Up - Yes, unfortunately sometimes players seem to forget that casino reps are people too, with their own bad and good days…

 

2.10. It is the User's sole responsibility to print these Terms and Conditions and all transactions effected in relation to the use of the Website and to keep them in an easily accessible and safe place.

 

Thumbs Up - Perfect! This is something which every player must do upon every new registration at online casino/s. Printing or saving a copy of the casino terms and conditions applicable at the time of your registration could save you a lot of headaches and troubles in case of a dispute with the casino on a later stage. 

 

2.11. Casino Royal Dragon takes no responsibility if the Website and links does not work properly. The User agrees that he is using the Games and the services Casino Royal Dragon Website provides at his own risk. Casino Royal Dragon shall not be liable for any amount exceeding the funds deposited by the User and shall not be liable for any indirect or consequential losses including loss of profits or winnings.

 

2.12. Casino Royal Dragon and its employees do not guarantee that the Website is and works flawless, or the Website and the Games included on the Website will be accessible without interruptions. Casino Royal Dragon does not guarantee that the Website is fit for their purpose. The User accepts that Casino Royal Dragon, its employees and business partners are not responsible in any case for any cost, loss, expenses, damage, consequential, incidental or otherwise, arising in relation to the User's use of the Website or participation in the Games.

 

Thumbs Down - “...takes no responsibility if the Website and links work properly...”, “...do no guarantee that the Website and the Games included on the Website will be accessible without interruptions...”, “... does not guarantee that the Website is fit for their purposes ... “... Absolutely ridiculous method of saying to your customers “Hey, we don’t give a heck what’s gonna happen with your funds/wins/sessions if our website and/or games are screwed somehow”. 

 

2.13. Any person or User may at their own discretion choose to exclude themselves from playing any Games on the Website. The User need to contact by sending an email [email protected] and indicate that he wants to stop playing on Casino Royal Dragon Website.

 

Thumbs Down - And not a single tool available for players to set limits or choose to self exclude on their own? Sorry, but this is not Responsible Gaming, but more like a pathetic attempt to implement such…

 

3.3. During the registration procedure the User must fill up all mandatory information requested into the registration form so the information provided is true, complete and correct. The User has sole responsibility to ensure that the registration information he provides is true, complete and correct and the User hereby warrants to Casino Royal Dragon that the information provided is true, complete and correct.

 

Thumbs Up - I know this one is a pretty common term, however many players prefer to give a fake phone number only to find out their winnings being rightfully refused based on that particular term afterwards. 

 

3.13. If the User does not log on to hes account for a consecutive period exceeding 12 months, Casino Royal Dragon deems that the User account is ”Inactive”. Once the account is deemed to be inactive, the User agree to pay Casino Royal Dragon a monthly administrative fee of EUR 5 - or the current balance of the account if less – as long as a balance remains positive. Therefore Casino Royal Dragon is authorized to debit this fee from the Users Casino Royal Dragon Account in the beginning of the next month following the day on which the Users Casino Royal Dragon account is deemed inactive. This fee will be collected until the Account is re-activated or until the account balance is zero. The Account admin fee is charged as permanently inactive Casino Royal Dragon customer accounts require considerable organizational efforts.

 

Thumbs Up - 12 months seems as a reasonable period to consider an account as inactive. Although the explanation that ‘...inactive CRD customer accounts require considerable organizational efforts’ is a bit too much.

 

3.19. Whenever possible Casino Royal Dragon will effect withdrawals using the same method and account chosen by the User to make deposits however Casino Royal Dragon reserves the right to change the withdrawal method by its sole discretion. Withdrawals may incur charges by third party banks or financial institutions depending on the deposit and withdrawal method selected by the User. In reference to clause 2.12 it is the Users sole responsibility to take care that he is aware of these possible third party fees.

 

Thumbs Down - Changing the withdrawal method chosen by player without a rock solid argument and unless it’s not a method impossible to use for a refund, is actually a behaviour used by most rogue casinos. 

 

3.24. Casino Royal Dragon reserves the right to close an Account and to refund the User the Available Balance, excluding relevant withdrawal charges incurred, at Casino Royal Dragon's absolute discretion and without giving prior notice or any obligation to state a reason.

 

Thumbs Down - Terrible term! Imagine the situation where you lost a fortune and then casino all of a sudden decides to apply this term, just like that, without any valid explanation and/or reasons provided…

 

3.27 Each bonus awarded by Casino Royal Dragon need to be wagered 20 times, unless mentioned otherwise in the promotion sent by Casino Royal Dragon, before the User is entitled to make a withdrawal request. If the wagering requirements are not met by the User, Casino Royal Dragon reserves the right to decline withdrawal request. Without exception bets in LIVE games, Roulette or BlackJack does not count as wagered bets.

 

Thumbs Up - To be honest, have troubles recalling when was the last time when a casino was offering only 20 x bonus as wagering requirements. 

 

4.10. If the User breaches any provision of these Terms and Conditions or, Casino Royal Dragon has a reasonable ground to suspect that the User has breached them, Casino Royal Dragon reserves the right not to open, to suspend or to close the Account, withhold payment of winnings and apply such debit on the Account to the amount of any damages due by the User to Casino Royal Dragon.

 

Thumbs Up - Heads up for this one, because there are some unscrupulous operators which are not limiting only with confiscation of winnings and funds to cover damage done to the casino, but also steal players deposits which is illegitimate! 

 

4.12. The User is hereby acknowledging that Casino Royal Dragon shall be the final decision-maker of whether the User has violated Casino Royal Dragon’s rules and Terms and Conditions. This may result in suspension or permanent barring of the User from participating and using any of the services offered by the Website and Casino Royal Dragon.

 

Thumbs Down - Still having troubles to understand why casino keep posting the same thing again and again when it crystal clear that it is the relevant licensing authority whose word is final in case of a valid dispute between player and casino 

 

4.17. Online Casino reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account.

 

Thumbs Down - You are kidding, right?

 

Bonus policy

 

Wherein any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a player or a group of players, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed player profits irrespective of the outcome (whether individually or as part of a group) the Casino reserves the right to reclaim the bonus of such offers. It is in its absolute discretion to settle the bets/stake, void the free games or void any bet funded by the deposit bonus.

...

Players staking 10% or over the value of their real money deposit in a single bet prior to wagering the deposit 5 times or over, with the intention of drastically increasing their bankroll will be flagged as high-risk players and shall be monitored. Example: a player depositing €100, then immediately proceeds to wager over €20 per hand will be deemed high-risk user. High-risk players will not automatically be deemed advantage users, but will fall under a higher level of security and their gameplay will be monitored for changes in bet value.

….

A player who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet values (less than half) without having reasonably decreased his/her bankroll, will be considered to employing unnatural betting patterns for the purpose of gaining advantage. Such cases may require the Casino to immediately disqualify the bonus and any winnings therefrom derived. Each case will be investigated and acted upon accordingly. This type of game-play is thus strongly discouraged.

...

Any player found to be employing a strategy by which the player places high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table game, card game, video poker etc.) and then proceeds to place bets of a value less than their current average bet while changing game type to higher weighted games (slots, scratch cards etc.) such player will be immediately disqualified from the bonus and face enforcement where the player’s account may be closed. In such regard no discussions will be to be entered into.

 

Thumbs Down - Got a terrible headache reading the above so called ‘bonus policy’. Although most of it represents some pretty standard bonus requirements, the chosen wording used to represent that is below all common standards. I would make sure to check with their support twice prior using any bonus.  

 

 

 

 

 

 

[cocopop3011]

Oh my god the spelling mistakes is a major thumbs down for me before I even start! Quite frankly if a casino can't be bothered to make sure their spelling is correct in a professional document what else can't they be bothered to do. It's such bad practise.

 

I'm not interested in signing up to his casino at all of I'm honest! Which is such a shame because the x20 wagering requirements sound very appealing!

 

This one isn't for me, but another job very well done Valdes.

[blondie]

Thanks for the work you put into this. There were so many bad terms there I just was shocked. Especially about 4.17. term, I was truly shocked to read something like that, it just isn't fair..Basically it sounded like- we can do whatever we want whenever we want and we don't need to tell you anything.