Wins RTG Jackpot 1.6 million and told its an error

[luckyloser]

http://www.askgamblers.com/casino-complaints/non-payment-of-jackpot

 

WOW... just W O W!! Imagine this happening to you? Been reading a thread on another forum about this aswell.

 

To my understanding some IT support person was messing around with the servers and "forced" the jacpot unintentionally. As this person was supposed to log on to a mirror test server.

 

Now this rasies a couple of questions for me.

 

Nr 1: How on earth can they manipulate the game? I tought these games where supposed to be "sealed" as in nobody can manipulate. 

 

Nr 2: If this can be done what else can be manipulated?

 

Nr 3: If RTG can do it and has done it surley the rest of these companies can also do it?

 

Nr 4: They are offering this person 1000 dollars as compensation... Seriously? Even tough an error, they should atleast pay him/her 10% of the jackpot. Nothing else would be fair. And in all honesty its RTG that should pay, not the casino.

[Adebisi213]

Just read through the screenshots posted in that complaint board. Exactly the reason why I don't deposit at some lower tier software powered casinos. I feel sympathy with the player as it should have been one of the greatest moments of his life, yet it ends up being one major deception.

 

To a degree their explanation seems acceptable, but then you realize... wait a minute... the real time jackpot amount can be manually adjusted and triggered? They will obviously hide behind their terms and conditions. I don't know if the player is doing the right thing though by not taking the $1,000 offered.

 

What else can he get out of it when terms & conditions probably have some odd term protecting them?

[luckyloser]

1000 Dollars in this situation is an insult IMO. RTG should offer this person more money than that. Terms or not, imagine the negative pr this will have on their company if they do not pay up? Why dont they just pay the jackpot amount and resett the jackpot to the seed value?

 

The jackpot amount should already be saved up. I understand that the amount of the jackpot was wrong aswell, then why dont they pay the player the "right" jackpot amount.. Surley they wont lose any money by doing so, and they will save face aswell. If this player wins the jackpot or another one down the road does not make any difference to RTG.

[hajnrih]

Just see how many jackpots from RTG are awarded on no deposit bonuses. With the max cashout term they protect the casino and still justify the RTP. Except for no deposits and occasional small deposit with big bonuses to play for fun mostly i never deposit in these casinos. But the game is really good and can pay big even without a jackpot awarded. 

[Afi4wins]

In those good old days of 'stand alone' pcs loaded with games software, each and every pc has it's own 'manual settings' and 'configuration settings'. I've talked about this earlier on somewhere else in another thread.

 

In those days, these stand alone softwares were not regulated and were used by illegal mini casinos all over the country. The only licensed casino in Malaysia, Genting Highland Casino, was/is regulated of course, but used licensed softwares which had different games from the unlicensed ones.

 

Nonetheless, at that point in time, I would expect both the licensed and the unlicensed softwares to be designed and created on a similar programming lines. On the unlicensed software, I had several opportunities to peek whilst the technicians were doing their manual settings readjustments. I saw them changed the Casino:Player Ratio (now the RTP) from 60:40 to 20:80, because that particular pc was being set up to pay back a compensation amount to a player who had lost more than 10K on it.

 

On other occasions, I also had some peeks whilst the technicians were adjusting the configuration of the games...whereby each winning combination could be set manually within a predetermined number of times. For example, the MAX WIN of 5 Crowns (5 Wilds) could be set to '0'...meaning no Max Win payout at all...or set to '5'...5 times Max Win within 1 cycle. Now this would certainly pay out like mad to any player who played it, agree? Yeah...again, yet another way to manipulate the software settings to produce the desired payout! Other winning combinations, like 5-of-a-kinds, 4-of-a-kinds and 3-of-a-kinds, could all be changed too, again within a predetermined number of times...as governed by the Casino:Player Ratio setting!

 

Now...doesn't all these sound like a RNG being governed by a RTP of nowadays softwares?

But of course, no software provider will ever dare to admit to this!!!

 

Yeah...yeah...all of them will say to me "but you are wrong mate!"...but I know better from my own eyes.

[luckyloser]

Yes, i also know that pysical slot machines we had here in Norway before(Now banned due to it casued allot of gambling addiction) worked liket this. I befriended a guy who owned a slot bar. He told me what machine to play everytime i came there and i won every time.

 

After they where banned he told me that they could adjust the payouts for the maschine. They would cycle it, let it eat fore one week or two then pay out huge one day and so on. They even sett different machines to different settings within the same shop so that some games basicly had higher payouts(gave multiple jackpot pays to one player) even tough they where the same slots.

 

If this was done here and in Malaysia aswell. And are even done in Vegas, then why shouldent it be done online? The way they tampered with the jackpot kinda proves my point.

 

The game will still be somewhat random as you dont know before you play if you will win or lose. Even the casinos cannot know who will win and who loses. But they can "deny" huge payouts..

[Afi4wins]

I'm not really surprised if rogue casinos do manipulate the software settings when needed!

They are not being properly or strictly regulated anyway...just my thoughts.

[ValDes]

Hmm, this is getting serious and pretty weird...

 

One more complaint referring to the same issue - http://www.askgamblers.com/casino-complaints/progressive

[Afi4wins]

Hmm, this is getting serious and pretty weird...

 

One more complaint referring to the same issue - http://www.askgamblers.com/casino-complaints/progressive

 

Sooner or later the truth will surface...no one can hide the truth...because the truth always prevails!

[luckyloser]

Man, they really didd F up really bad lol.. Imagine the negative pr this is for RTG. It would be cheaper for them to pay all peopke involved a more realistic comp rather than have this floating around the internet.

[raverbabe]

This is why I don't trust RTG casinos, especially as a UK player, there really just isn't much reason for me to choose to play there despite the fact that I do like the games (especially the table games, I think their blackjack is very fair) .... You gotta laugh at just £1,000 in compensation though jesus....

[ValDes]

Seems like RTG really messed up things seriously this time... And this is far from the end as there are most probably other players across other casinos affected by this so called 'human error'.

 

This is the official statement of Hastings International B.V. /the RTG company/:

 

 

The rule which RTG refers to is here:

 

 

8.  Malfunction of any game voids all plays and pays.

 

Now, having all the above in mind, I'm really curious to know what do you think a fair compensation would be in your opinion?

 

[luckyloser]

They should pay out the amount the jackpots where at before the person "tested" the system. If the total amount of all jackpots where lets say 1 million they should then divide this amount on all the affected players from what jackpot the player triggered.

 

Example:

 

Player A triggers minor,Player B triggers major, Player C triggera Maxi and Grand.

 

Then the players should be paid the amount the jackpot they triggered where before they "tested" and raised the amount. Then just resett the jackpot to the seed amount..

 

RTG wouldent even lose any money doing so, i cannot understand why they do not do it like this? The jackpot amount should be "saved" in an account and the money should be from previous bets.

 

Atleast this is how it works with NetEnt and Mega Fortune. If several players triggered the same jacpot then just share the amount between them in equal shares.

[ValDes]

Well, we talk about human error here causing the triggering of all these jackpots and winning amounts far far away from the actual stats of the jackpot amounts. Although your idea sounds good, it is definitely not applicable to this particular situation IMO. 

 

I have no doubts it was indeed an error from one or more of RTG engineers. However there are some other disturbing moments that bothers me here...

 

1/ If RTG engineers could access so easily the production servers /gaming servers in real time/ and change crucial stats such as jackpot amounts, could they do the same, unseen and unnoticed, with the RTP stats for particular casino or game? Who could guarantee they are not doing it all the time? Is there a regulatory body or organization which monitor for such 'interference'?

 

2/ Could someone tell me WHY the casino operators should offer and pay compensation to all the affected players when it is crystal clear that it was a mistake made by the RTG staff mistake and not the casino staff? 

[luckyloser]

Well, we talk about human error here causing the triggering of all these jackpots and winning amounts far far away from the actual stats of the jackpot amounts. Although your idea sounds good, it is definitely not applicable to this particular situation IMO. 

 

I have no doubts it was indeed an error from one or more of RTG engineers. However there are some other disturbing moments that bothers me here...

 

1/ If RTG engineers could access so easily the production servers /gaming servers in real time/ and change crucial stats such as jackpot amounts, could they do the same, unseen and unnoticed, with the RTP stats for particular casino or game? Who could guarantee they are not doing it all the time? Is there a regulatory body or organization which monitor for such 'interference'?

 

2/ Could someone tell me WHY the casino operators should offer and pay compensation to all the affected players when it is crystal clear that it was a mistake made by the RTG staff mistake and not the casino staff? 

 

 

I totally agree with nr 1, and i have also posted this in one of my earlier posts.

 

Nr 2. I dont think the casino should compensate anyone, but RTG themselves.

 

I know the amounts won where not the real "current" jackpot amounts, and what i was trying to explain was that RTG should pay the players the amount the jackpots that was triggered, where supposed to be at before the engineer changed the amount.

 

Look at it this way, the jackpot will  be payed out sometime  soon anyhow.. If they pay it to these players or someone else should not matter to RTG as the jackpot amount is paid by the previous play on this slot. Then they just resett the jackpot to whatever amount they usually resett to after its triggered.

 

I dont feel the casinos themselves are responsible and they should not be. Its RTG that are responisble and should pay. And if they pay the Jackpot amounts that where the "real" amounts they would not even lose any money doing so.

[ValDes]

I totally agree with nr 1, and i have also posted this in one of my earlier posts.

 

Nr 2. I dont think the casino should compensate anyone, but RTG themselves.

 

I know the amounts won where not the real "current" jackpot amounts, and what i was trying to explain was that RTG should pay the players the amount the jackpots that was triggered, where supposed to be at before the engineer changed the amount.

 

Look at it this way, the jackpot will  be payed out sometime  soon anyhow.. If they pay it to these players or someone else should not matter to RTG as the jackpot amount is paid by the previous play on this slot. Then they just resett the jackpot to whatever amount they usually resett to after its triggered.

 

I dont feel the casinos themselves are responsible and they should not be. Its RTG that are responisble and should pay. And if they pay the Jackpot amounts that where the "real" amounts they would not even lose any money doing so.

 

I guess you forget something very important here - the fact that this error was not a real and valid jackpot triggering. And if it is not considered as such, then it will be totally unfair to pay the aforementioned jackpot amounts to players who did not trigger these jackpots in normal circumstances. Doing so would make the whole mess even bigger, cause it would mean paying not real jackpots to the wrong players depriving other RTG players from winning the real jackpots.

 

Anyways, what really matters now is how realistic players claim for a compensation could be.  

[luckyloser]

Yeah well, if i won 1,6 million and was offered 1000 i would be in a fit of rage lol.. But yeah, under the cicumstases its difficult. But alteast 10K should be offered since the must trigger amount is 300K.

[raverbabe]

I aint sure I understand the situation correctly but I'd want a damn sight more than just 10k. This is horrendous, if they aren't capable of writing software that doesn't cause a bug on this scale then they shouldn't be in this business. End of.

[cocopop3011]

Wow I am only now reading this topic! Oh my gosh, I cant even imagine what I would be feeling if this happened to me! It's an absolute disgrace, shame on the casino shame on real time gaming is all I can say! And the exact reasons why I NEVER EVER play at these kids of places