BellaVegasCasino no deposit bonus Issue

[financ]

Hello

Sorry If  I post this to wrong topic, I have an Issue with them. I played them no deposit bonus and won the max 150€, I started the withdrawal after I talked with the live chat, because she told me I can withdraw it. After this I get an email to send my documents. I sent it and a day later my documents are verified but I have to contact with the support to finish the verification. I contacted with the support again and tried to finish the process. Now they can't able to phone me so my details were confirmed on livechat, I asked my account is fully verified, the answare was no He told me I have to deposit If i want to withdraw. 

I checked the Terms and conditions and I found this:

 

31. Players from the following countries are not eligible to claim any Free Welcome Bonus Offer(s) from any of The GrandPrive Group of Online Casino, regardless of an invite being received or via the website. Free Welcome Bonus Offers refers to any offer(s) made by The GrandPrive Group of Online Casinos or its affiliates where free play (with bonus money) or free spins are available without the Player having to make a deposit. Please note that should such an offer be claimed by any Player from any of the countries listed below, all winnings resulting from it will be made null and void:

Albania Algeria Armenia Belarus Bosnia Bosnia And Herzegovina Bulgaria Colombia Croatia Czech Republic Dominica Estonia French Polynesia Georgia Guadeloupe Herzegovina Hungary Indonesia Kazakhstan Kuwait Kyrgyzstan Latvia Lithuania Macao Macedonia, The Former Yugoslav Republic Of Moldova Republic Of Mongolia Montenegro Morocco Poland Romania Russia Serbia Slovakia Slovenia Spain Tajikistan Tunisia Turkey Turkmenistan Ukraine Uzbekistan Viet Nam    

 

I'm from Hungary so I a bit confused because nobody told me this thing from the support. Anybody have some experiment with them?

Thank you! 

[financ]

Now I asked the live support again and after the approved my documents realized I from Hungary. So I don't will get the money.

[helenakp]

Now I asked the live support again and after the approved my documents realized I from Hungary. So I don't will get the money.

 

I am sorry financ,but it is stated clearly in their Terms and i dont think that,thats their job,to tell you who is eligible or not for the bonus,so yes its your fault ,you should read the Terms or at the beginning always ask the chat ,tell them from what country you are and if you are eligible for such a bonus.

[financ]

You have right katemak I will more carefully next time, but if my country is resictred at least don't give me the bonus.

[cocopop3011]

Sorry Financ for your troubles but yes I am afraid Katemak is right, unfortunately without sounding harsh you should have read the terms and conditions.At least you know now in the future to check these before you play.

 

Hopefully you will win somewhere else and have a successful withdrawal..good luck

[financ]

My payout is still pending but I don't think they pay it

[cocopop3011]

My payout is still pending but I don't think they pay it

 

I wouldn't hold out any hopes :p