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Withdrawing from a casino - the whole truth!


ValDes

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On 8/1/2020 at 11:36 AM, Chico28 said:

😂. Thanks for the insight it’s appreciated sorry for the lack of knowledge and understanding  just not use to some of the terminology and practices of online casinos. Might need some of that white label in the near future if this isn’t resolved enjoy your weekend. 

Update currently going through the we will refer you to the relevant department saga and wait for there update on your documents and your withdrawals, both withdrawals of £4808 and £2573 been pending on billion casino site since the 30/07/20 with the same response from live chat, phone call and email. 

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Hello Everone.

I have a major problem with Cherry Wins Casino. It has now been 10 days since i withdrew winnings, however, no winnings have arrived and starting to feel that i have been used. I keep getting same email message from the same person, and the same message saying its getting passed over to another team. 

I have proof of winnings as took a screenshot.

I would be most pleased if anyone out there has had the same issue as myself and if ever they recieved winnings.

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16 hours ago, Popeye1568 said:

Hello Everone.

I have a major problem with Cherry Wins Casino. It has now been 10 days since i withdrew winnings, however, no winnings have arrived and starting to feel that i have been used. I keep getting same email message from the same person, and the same message saying its getting passed over to another team. 

I have proof of winnings as took a screenshot.

I would be most pleased if anyone out there has had the same issue as myself and if ever they recieved winnings.

Hey there and welcome to AskGamblers Forum :) 

The aforementioned Operator is UKGC licensed which means there is nothing to worry about and IF your verification paperwork is okay you will be paid. They are not listed on AskGamblers yet, which means that unfortunately you cannot use AGCCS and file a complaint against them, but you may refer your issue to their ADR entity which as far as I can see should be IBAS. 

Good luck and keep us posted in case you need further assistance. 

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