11 replies to this topic

[lithis]

This casino is doing everything to avoid paying winnings.

Played on their no deposit bonus. As soon as I got a bonus sought, ask the support of all the conditions of bonus. I was told that Wager x25, the maximum withdrawal of $ 100 (or euros) to win back the only slots.

Support is not written link to the rules of bonus, and impossible it find independently.

I played on no deposit bonus and win was 78 euros, asked the support whether all conditions are fulfilled, and may be withdraw the money? In response to - all right, make a deposit of 20 euros.

A few weeks later assembled to make a deposit. Again, knock in support, please tell me, will not be any problems withdraw money?

And support answer me - you should have won no less than 100 euros!
I - how can that be, me told that no more than 100 euros, and indeed confirmed that it is possible to deduce?
Me give link to the rules of bonuses, which at the end of a line written about the "bonus gifts".
And to find these rules are very difficult (for them there is a link somewhere in the middle of multiple-pages general rules), and can not find a "no deposit bonus", because what he called a "bonus gift". In short, if you do not know where to look, you will never find.

In addition, not the fact that there would be no reason not to pay, even if on account was EUR 100 - started reading reviews on the forums, and everywhere they write about the problems with the withdrawal of money from this casino.

[Luciana]

Hi lithis!


Have you posted a complaint about your problem?

[ValDes]

Hi, lithis!

I would suggest you to read this first. Than if still having problems maybe you have to do what Luciana suggested you - to submit a complaint here.
In your case, I suspect the problem is that you made the deposit a few weeks after you got the bonus. Have in mind that usually the no deposit bonuses has time frame for the confirmation deposits, so I am afraid, maybe you have late a little bit with yours!

[lithis]

Hi, lithis!

I would suggest you to read this first. Than if still having problems maybe you have to do what Luciana suggested you - to submit a complaint here.
In your case, I suspect the problem is that you made the deposit a few weeks after you got the bonus. Have in mind that usually the no deposit bonuses has time frame for the confirmation deposits, so I am afraid, maybe you have late a little bit with yours!

Well, no. I did write that the problem is that support for the first time the silence over a significant condition - that the need to win at least 100 euros.

But formally it turns that casino the right, as this are written in the rules of bonuses.

But as these rules are very difficult to find (and it's done on purpose), then I do not think that a casino can be called honest. All the more so when I talk with support, did not nobody give me a link to this rules.

And for this I created a topic to warn other players.

But as I said before, I have no formal grounds for the complaint.

[ValDes]

I really can't even imagine that someone can use any type of bonus without being in perfect aware of all its terms and conditions!!!
Why don't you ask the support to tell you, to send you or to give you a link to these rules when you were accepting the no deposit bonus? Excuse me, lithis, but I think the fault is all yours and I suggest you to read very carefully this before joining your next casino! Wish you luck!

[lithis]

I really can't even imagine that someone can use any type of bonus without being in perfect aware of all its terms and conditions!!!
Why don't you ask the support to tell you, to send you or to give you a link to these rules when you were accepting the no deposit bonus? Excuse me, lithis, but I think the fault is all yours and I suggest you to read very carefully this before joining your next casino! Wish you luck!

I already wrote that I ask the support to tell me, to send me or to give me a link to these rules when I accepting the no deposit bonus.

Also, I have already written that support did not give me the link. Instead, manager have listed the conditions of bonus . And that would need to win at least 100 euros, it was not mentioned. It was said that you can not withdraw more than 100 euros.

And when I ran comleted wager, and turned again to the support, they told me that after I make a deposit, I will be able to withdraw money. The truth did not say whether I can take it 78 euros.

But since was asked about this amount, can assume that is about her and said. Therefore, or manager used cunning, or he is simply incompetent in this matter.

[ValDes]

Dear lithis,

I also got some bonus issues when began to gamble. Actually, quite often to be honest, and it was due to my oversights mainly, although you have already spotted that some casinos use a little bit strange bonus tactics, not to say another word ! Luckily with the mistakes also come the experience and now I even cannot imagine that a problem like yours might happen to me! Why? It's simple. Even if the support really did not told you all the terms and conditions of your bonus I would keep all the chat sessions in my inbox and would use them in case such a problem occurs! And in your situation, you could submit a complaint and prove that you were not told all the terms exactly with this chat copy! Everything in your communication with the casino is so important - better store it somewhere, cause you don't know what might be useful later on!

[lithis]

Why did you decide that I'm new to the casino. I have over the last 10 years playing in different casinos, and sometimes played no deposit bonuses (why not try it when the proposal comes to e-mail), but first encounter with these ploys.

For example, I recently withdraw $ 165 from casino WinPalace of no deposit bonus, and this casino acts more openly. And the support of nothing is fails to mention and link to the rules of bonuses was directly in letter to the proposal, and not hidden somewhere in the basic rules.

And as for the preservation of correspondence, then, first, the chances to wager no deposit bonus is very small, and keep each time all the correspondence does not make sense, and secondly, this casino comes slyly - support just "forgot" to mention some important conditions.

In addition, the communication takes place in chat casino, and it is their internal correspondence, they may well be removed.

I kept a text file the correspondence from the second appeal in support, but I do not bring it here, because it in Russian. I am from Russia.

[ValDes]

Hey lithis,

I was just trying to help you! That's all. Wish you better luck next time!

[The.Dark.Knight]

Zdrastvuite lithis!

If there is someone here, who can really help you to sort the things out, that's Luciana and Valdes for sure. So, I guess, just a tiny "thank you" would be just perfectly in place, instead of being somehow, a little bit rude! I know exactly how you feel, most of us have been in your shoes many many times, but believe me, it is very difficult to find anyone to help you and showing some respect would be a great start! BTW, Europa casino sent me a bunch of promo e-mails last year (at least 15-20), but they forget to mention just a small detail - do not accept players from Bulgaria!

...I have lived 2 months in Moscow back in 2001! God, I fell in love with this city!

[SlotoHolic]

This is one of my favorite Playtech casinos. Never had any issues with them, so I'm surprised you got troubles with their support.
By the way, I also want such ND bonus, like yours!

[lithis]

Yes, I did not think of being rude. Like I said I'm from Russia and the English is not my native language. Therefore, it some phrase could be built is not quite true, and looked rough.

I just answering questions, and sometimes saying that what I wrote this earlier.

Thanks for the advices, but as I wrote it can not help me, because the casino will be a formal entitled to.

But I want somehow to respond to the arbitrariness casinos and posts on the forums this is what I can do.