9 replies to this topic

[Luciana]

This offer has expired, but here's another special that you can grab now.



Hellooooooo!


What a nice start of the week! I got this EXCLUSIVE: 100% up to $/£/€500 1st Deposit Bonus, for New Players which is running both at Red Flush Casino



How to get this bonus:

• Register your account HERE
• Make a deposit at least $/£/€50

Terms&Conditions:

• Wagering requirements: 30x
• This bonus can be use in conjunction with any other bonus at those casinos

[isaac]

ok question - i already play at Red Flush but never signed up at Casino La Vida, can i sign up and still get the bonus?

[slotoalan]

Hi admin,

I just signed up per ur links... and I got a very rude reponse after depositing 500 to the casino and only receiving 100 bonus

Here is the chat, I signed up through the askgamblers link for sure and also support cut me off while i was still chating. Hope you can help me.

Denis: Please provide me with your casino account number , so may retrieve your account details. Thank you.
Me: sorry
Denis: one moment please
Denis: the 500 you are referring to are you loyalty points, which have already been added to your account, with your first deposit, you got a 100%match up to 100 and 50free spins on the game Rivera Riches our welcome offer.
Denis: with your second deposit you will get a 25%match up to 200, and another 50free spins on the game Gold Factory
Denis: Is there anything further that I can assist you with ?
Me: ?
Me: nope
Me: is 500 deposit for 500 bonus
Me: please see there
Me: http://www.casinolav..._aff_fr_ten_252
Denis: no, for your first deposit, its a 100%match up to 100 and 50free spins on Rivera Riches
Me: Eligible new players claiming this exclusive offer will be credited with a 100% Match up to $/£/€500 on their first deposit.
Denis: 500 are the amount of loyalty points you receive
Denis: no, im sorry we dont have any offers like that available
Me: Is an exclusive offer on askgamblers...
Me: is 100% up to 500
Me: bonus
Me: not loyalty points
Denis: besides that you didnt download through that link anyway
Me: is on ur exclusive website
Me: I did..
Denis: we dont have any 100%match up to 500
Me: http://www.casinolav..._aff_fr_ten_252
Me: Is your website
Denis: and you didnt, your banner tag reads - NOTAG
Me: I am not lying to u
Denis: that is not our webiste
Me: Casino La Vida.com is not ur website?
Denis: no the link above you provided is not
Denis: we dont have any 100%Match up to 500 offers for new players at our casino
Me: is a new offer
Me: is posted yesterday
Denis: We dont have such offers
Me: http://www.askgamble...casino-la-vida/
Me: can you please check with ur supervisor
Denis: now you give a different link again
Denis: Ying we dont have any 100%match up to 500 offers
Denis: okay
Denis: understand
Denis: there is no such offer at our casino
Me: How could that be LOL?
Me: i don't undetsand
Denis: Is there anything further that I can assist you with ?
Me: no wait
Me: i need ur help
Denis: bye
Thank you for using our live chat service. Your current chat session has now ended

[Luciana]

Wuuuuuut?

I'll get back to you, as soon as I investigate it with the manager! Hate when support makes a problems!

[slotoalan]

Hello Luciana

Yea, thanks for looking into it.

I don't mind the support might not know about this offer maybe because is too new, but their response and the way they handle it is very bad. They said Is there anything further that I can assist you with ? after one second which is like they don't want to serve customer or help in any way. Also, at the end, Denis: Is there anything further that I can assist you with ?
Me: no wait
Me: i need ur help
Denis: bye
Thank you for using our live chat service. Your current chat session has now ended

after that, they just cut me off after one second won't even let me communicate with them, I feel extremely offended.

I don't understand why they do that... even if they don't know about that offer, or even if this promotion didn't exsit, I can't believe they treat their customer this way.

[Luciana]

Yes, you're totally right! We always expect kindness and affability from support! It's in their interest also!

Hope you won't have any similar or other bad experience anymore!

[Luciana]

Hey hey, slotoalan!

I have some great news! Just received an email from casino representative, with this text:

" There was a misunderstanding. The player came through a Different banner tag

Maybe he saw the offer on your website but then downloaded via the Casino lavida website and not
Via your Link .. So he only received the Offer for which he actually qualified,.

The First deposit on casino lavida + 50 free spins on Riviera Riches .. so Denis was correct it the information he was providing.

They are aware of the 100% match up to $500 .it has now been briefed into Customer Service but this was done late only after
Denis had been placed on shift so he was only aware the offer was live later this was my fault.

Anyway we have credited the player the $400 he was owed + he received 100 already as well as 50 Free spins Yesterday
It should be in his account now.
We gave him the additional 50 Free spins for his inconvenience"


Conclusion: Happy ending, even better than the regular bonus! Enjoy your playing!

[Greg]

+1 to Casino La Vida in my book glad they handled this so swiftly and admitted they made a mistake.

[Luciana]

That's because I have the authority! Just kiddin'

[Luciana]

This offer is no longer available at Casino La Vida, so I've edited my first post and topic title. But it's still running at Red Flush Casino