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omni casino cash out


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3 replies to this topic

#1 cristysp

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Posted 19 February 2012 - 10:34 PM

I made one deposit of 1$ and i get another 35$ bonus. Am play and i made 250 comp point, and i think i finish wager. but if i try to make one withdraw some error apared

Sorry, but you may not withdraw the bonuses you have received. You can only withdraw a total of $1, or less. Please select an amount and try again. Good luck!

I send also emeils on the support (live chat is offline) but so far no answers.. any one have this problem? Solution?

#2 klarissa

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Posted 19 February 2012 - 11:59 PM

omni casino is one of the best Playtech Casinos out there so it's most likely a bug of some sort. it is the weekend so wait until monday morning/afternoon. they should be able to explain by then.

#3 fiero

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Posted 21 February 2012 - 08:39 AM

Hi I have not been on in a long time but just saw your post and thought i should post back. the last place i played was Omni casino and i am not able to deposit just $1? Was it promo Dollars or something?, I just am very confused with what is going on but they are one of my faves and i think i know them good so please reply when you can?

#4 davidpom

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Posted 19 March 2012 - 06:37 AM

If they are saying you cannot withdraw the bonus it will probably be due to one of the following:

1) you haven't reached the required playthrough to make the withdrawal
2) the bonus itself is non-redeemable (or non sticky) - e.g. it is a play bonus only, and automatically gets deducted when you make a withdrawal... (however, normally your winnings can be taken out)
3) you were given the bonus on a system error - depositing $1 to get $35 seems strange. Normally you would get $35 no deposit, or maybe 100% match deposit - so depositing $1 and getting $35 extra raises alarm bells with me

Let us all know if you finally get paid out. Very interesting.




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