Vera John Casino

Withdrawal info
24-48 hours
2-5 days
Credit/Debit cards
3-5 days
Bank Transfers
24-72 hours
Pending Period
Players from United States not accepted.

Casino Review

Vera&John is an online casino that gives players a friendly and fair gaming environment. They pride themselves on being led by a small group of casino enthusiasts. At Vera&John Casino, the games are powered by a number of different software providers, including NetEnt, Betsoft, Microgaming, IGT, Play 'N' Go, and NextGen Gaming. The company currently holds a license in the jurisdiction of Malta.

Restricted Countries

Due to legal restrictions, Vera&John Casino cannot offer games to players in the USA, China, Hong Kong, Italy, or France.


Vera&John Casino beats virtually every other casino in terms of game selection by using a wide array of software platforms. The video slot selection alone is more than impressive. Each game comes with its own paytable, theme, and features. Some of the most popular games include Fisticuffs, 300 Shields, Sushi Bar, Scarface, and Wild Blood.

The grid of table games is shockingly large. Just with a cursory glance, it's evident that Vera&John Casino has one of the largest table game libraries in the industry. Choose from a number of blackjack and roulette variants, as well as baccarat, casino pokers, red dog, craps, and many, many others. Again, the different software providers add a nice twist.

If video poker is your game, Vera&John Casino will almost undoubtedly satisfy your needs. They do keep these games a little hidden, however. You need to click Scratch & Games, then scroll to the bottom. Rows and rows of video poker variants fill the page, from basic games like single-hand Jacks or Better to zany variants like Pyramid Double Bonus Poker.

To ensure that you can find your favorite games quickly, Vera&John Casino has a "rooms" feature. Make your own room and put up to 12 games in it for easy access.

Mobile Gaming

Want to play on the go? Vera&John Casino has many different slots, table games, and specialty games available on its mobile website. Simply open up the mobile version of the casino on your tablet or smartphone and log in to start playing.


Vera&John Casino prides itself on its small, tight-knit administration. This kind of business model is particularly successful in customer support, where Vera&John Casino shines. You can get a hold of a customer representative at any hour of any day through their live chat service. They also offer e-mail and phone support. What else can a player really ask for? We continue to believe that accessible support should be every casino's priority; more should follow Vera&John's example.

Security and Fairness

When playing online, players need to know that all of their details will be kept in the utmost of confidence. Vera&John Casino protects players from cyber thieves with their strong security system. This includes 256-bit SSL encryption on all transmissions of secure data with the casino, as well as firewall protection on the Vera&John Casino servers.

Fair game is also a big deal when playing online. The majority of the platforms used by Vera&John Casino have third-party audit certificates available on their company websites. If you have any concerns about game fairness, Vera&John Casino support should be able to provide you with more detailed information about testing procedures.


  • Enormous game selection with several software platforms
  • Completely instant-play gaming
  • Mobile version available
  • 24/7 support through live chat, phone, or email
  • Secured with 256-bit SSL encryption
  • Proven fair by independent audits


  • Players from the USA, China, Hong Kong, France, and Italy prohibited
  • Mobile casino does not feature all games

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Code not required

Welcome Bonus
Not available in
United States
  • Bonus
  • Min. Deposit
  • W.R
  • Cashable

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Casino complaints

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Have troubles with Vera John Casino? Submit a complaint or Learn more .

7 of 7
Resolved Complaints
1 day
Average Response
1 week
Avg. Complaint Life
78236 USD
Average Amount


£ 80
disputed amount

it 2015 and I can not remember the last thing I received through the post other than junk mail. So can someone from V&J please advise an alternative ...

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I got this email now [#AML-564-28655]: Vera&John Vera&John Support Lägg till i Kontakter 15:42 Visa det här meddelandet överst i Inkorgen Till ...

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£ 2000
disputed amount

Hello this is pretty short and sweet but I am a little bit bemused how long it takes an online casino to verify a photo ID and proof of address..I ...

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Contact Casino

  • Support Phone: +506-2506 4144

Players reviews

Your trust is our top concern. Casinos can't pay to alter or remove their reviews.

1 review, Austria
A bug bunch of games. Some "bonus program". 24/7 chat.
Bad customer service. They reopened my account instantly though I disabled it via responsible gaming. The bonuses are bad. the RTP is not ok.
3 reviews
The customer service is excellent. And the staff seem friendly and a large selection of slots.
Played Thunderstruck 2 which I play a lot on other sites had two bonus spin features I am used to a minimum of £5 and up to once £200 or more on this feature but had pathetic £1 then £2 which is highly unusual.
118 reviews, United States
Vera John Casino offers many games from different software providers. You could find there most popular games and even those which you will see the first time. I made account here at least 4 months ago. When i registered I made a deposit of 20€ and I claimed welcome bonus of 100% match deposit.

I read their terms of bonus first and after that I started to play some of my favorite games. I played with this money a couple of hours but at the end I lost it. I made one more deposit here, but I didn't manage to cash out any winnings.

This casino is great. When you play here you collect coins, more you play more coins you can collect. And when you reached some amount of coins you can buy something in their shop. You can buy free spins on some games, you can transfer it into bonuses or on some high value free spins. I think this is interesting, because i like that my loyalty count. Maybe they could add more other things into this. I transfer some of my coins into free spins. I buy 10 free spins on Starburst game, when I played them I received around 1€ from them, but after that i lost the money. But still better something than nothing at all. They could add more free spins for this coins money.

I trust this casino, I believe that they could have better rating here. I don't know why is low, maybe because they have some complaints, but they are all solved. I think I will play here sometimes in the future, when I will receive some nice offer from Vera John Casino. I also tried live chat support before i registered they were professional and kindly.

I will rate them with 8 stars.
1 review, Australia
Has anyone had a drama with withdrawals taking to long? In my experience with the casino has been good up until today.

I spoke to a support member who informed me that my withdrawal was being processed by the accounts department and would be available soon. This was at around lunchtime. 6 hours after I requested withdrawal. I did not receive it so I attempted to contact them via live chat once again. They were offline. This continued for hours.

So I emailed support several times and did not receive a reply to any of my emails. Until finally around 7.30pm I received a reply. They informed me that due to it being the weekend it could take over 24hrs. I replied and informed them of my earlier chat with support and 2 hours on I still have not received a reply.

I think the lack of communication on their behalf is what is the most frustrating thing. Has anyone else had a similar drama? If so how long until it was resolved?

141 reviews
I have to admit that during my playing had quite a positive experience here. It is natural that this casino compared to others in this group, and thus bring a realistic conclusion. I can say that this is one of the most professional casino from a combination of platform, which I will list a little later. Despite the fact that the casino is just perfect, I did not feel a lack of originality in any of the other casinos for the simple reason that with such a large number of different software have really seen everything and it's hard to be particularly original.

This is all available, which is currently offered on the Internet and coming from famous factories of online entertainment including: Net Entertainment, Leander Games, Play'n Go, Quickspin, Thunderkick, Yggdrasil Gaming, NextGen Gaming, Bally Technologies, IGT and Betsoft. I have decided mainly for NetEnt games during the test, I started with something larger stakes in Tornado slot machine which is one of the latest titles from NetEnt group, which almost every week out on a new gaming masterpiece. On Tornado slot stakes were generally € 10 per spin so I with a deposit of € 200 after two days on account I had € 450.

Deposit options are also something that the casino ranks among those with the highest number of payment methods, and especially liked the fact that they offer a deposit through Bitcoin currency that is on my internet account very much represented the last year. Despite sharp declines but also increasing strongly believe that many casinos footsteps Vera John Casino and introduce this virtual currency as a standard way of depositing money into accounts all over the world. Customer support is quite correct, in an email to me responded by within a maximum of 10 hours, but it is important that we always go out to meet when you are having some problems with the financial part. My recommendation, play in this casino.
1 review, United Kingdom
Nothing! Biggest rip off ever!
Site is an absolute joke!!! Spent over £250 no identification needed to deposit all this money but when I finally manage to win some of it back and withdraw it. I need to send my driving licence, along with me holding my driving licence, utility bills passport etc. To be asked back and fore to supply more identification I also had permission to use my mothers debit card so then had to send a portfolio of photos of her even after offering to get her to phone and clarify that I had her permission to use the card!! Clearly that would have been too easy so after being accused of having more than one account and that my identification my details were finally passed to payments to be processed! (this went on for 2 days).

It has now been a week since the information was passed and I have heard nothing! Despite e-mailing twice for an update on my withdrawal status! Site is quick enough to take your money but god forbid if you try and take something back!! These sites can quite easily afford to pay these funds I on the other hand can not afford to be £200 down!! VERA&JOHN is a complete con!!!! Due to them having no intention what so ever of paying these funds to me I have spent the £200 and will be closing my account!!
Replied on Wednesday, 12. August 2015
Dear Laurz18,

While we understand that it can be frustrating to wait until your identity has been confirmed by our Payments team, we assure you that this is a standard process within the gaming industry, and ultimately intended to protect legitimate players. Our dedicated payments team perform thorough checks on hundreds of new accounts, but certain factors can sometimes elongate this process. Since verification is such an important part of the relationship we build with our customers, we reserve the right to take all the time necessary to ensure that this process is as accurate as possible.

Customer satisfaction and security are always of the utmost importance to all of us at Vera&John, which is why it is essential that rigorous rules are maintained with regards to account verification. Please rest assured that these measures have all been put into place in order to prevent fraud and theft, and were designed with the player’s best interests at heart.

It is for this reason that approved identification documents are required in order to verify any account, particularly when payments are to be made. It is also for this reason that players are absolutely prohibited from holding more than one account on Vera&John, as is clearly stated in our terms and conditions.

Thank you for your understanding and your continued patience regarding this important process.

Best regards,

The Vera&John Team

The Terms and Conditions.


User must submit the correct information during registration and should correctly state his name, address, contact email or personal telephone number. User also agrees to update his information should there be any changes to the registration data. User must give valid identification, address and contact email.


Dumarca reserves the right to close User’s account if false particulars were provided during registration and, if such breach becomes evident after a wager is won, Dumarca reserves the right to refuse User payment of any winnings.


Dumarca shall also have the right to request User to provide additional proof of identity by means of documents such as, but not limited to, National Identity Card, Passport or Driving Licence. Failure to produce any of such documents may result in the User’s disqualification from registering with Dumarca.


User agrees to abide by these “Terms and Conditions” at all times, and:

• not to be acting in the interests of any third party;

• not to utilise monies obtained from ill-gotten means;

• not to credit accounts with bank/credit card/s User is not authorized to use;

• not to try to hack the Dumarca Website or to alter its code in any way;

• not to adopt any criminal behaviour against Dumarca, its affiliates, and its Users.


Users may only hold one account with Dumarca. Registered Users shall be prohibited from registering for new accounts using an e-mail address or name different from the one previously registered with Dumarca. Users having two or more accounts are obliged to inform Dumarca without delay. Dumarca reserves the right to close User’s account(s) if the latter opens multiple accounts. Should Dumarca have grounds to believe that one or more accounts have been opened with the intention to defraud the company, Dumarca reserves the right to cancel any transaction/s related to such attempted/fraudulent conduct and suspend the account.


For all credit card and bank wire transactions, the full name on the credit card or the bank transfer must be identical to the full name on the Dumarca account receiving the funds. If this is not the case, the deposit will be rejected and the funds returned. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.


Dumarca reserves the right to take time necessary for the purpose of:

• verifying User’s identity;

• verifying User’s gaming activity;

• conducting security and other internal procedures in relation to User’s account; and

• ensuring that the rules that are approved relating to the award of the prizes to Users have been complied with.
68 reviews, United States
Reviewed on Tuesday 21. July 2015
Vera John is a casino that I have enjoyed playing many times in the past. I discovered this casino while searching for a new casino to deposit in order to take the first deposit bonus. There was a promotion at that time offering 10 free spins in Starburst so I decided to make an account. I did not had any profit with the free spins but I really liked the casino so I decided to make my first deposit.

Their first deposit bonus is the typical 100% deposit bonus but I read in the terms and conditions that the cash balance is separated from the bonus balance. In other words I can play first with my deposited balance and if I win I will not have to wager any bonus balance and I can withdraw with losing only my bonus. That is great because if you have a big win without using the bonus you can ask for an withdraw without having to do any wagering. Also the minimum deposit is only 10 which I find it really good.

I also like that Vera John has many software providers and many video slots that I can play. Besides Netent and Microgaming there are Betsoft, Play'n GO, IGT (WagerWorks), NextGen Gaming, Leander Games and WMS so I can choose from a large pool of games.

I have made many deposits and some withdraws from Vera John Casino and I had never had any problems with my transactions. Their withdraw time frame is fast and I have received my winnings even in less of 24 hours from my withdraw request. Also when I need help from their support, it is always friendly and accurate in solving my problems.

The one thing that I think Vera John casino can improve is with their promotions and deposit bonuses since there are few and small in value.

Overall I like this casino very much.
366 reviews
Reviewed on Monday 29. June 2015
I think its been almost a year now since I signed up at Vera and John Casino and if I clearly remembers it was either the time when they were added to AG list of casinos or we started talking about it, but I know for sure, I took their no deposit offer.

Netent powered casino will offer almost the all Netent games to play it. I like their web page design and it is not about pink color but everything looks nice there, to me, of course.

Min.deposit is 10 euros and not just this casino but any casino with min.deposit of 10 euros can have my money, if it's not the rouge casino, because many times and unfortunately I am limited and deposit depend on available funds.

It is not only Netent games that you can find here but many others Betsoft, PlaynGO, NextGen Gaming and IGT.

Sounds good enough. I don't have time to look trough complaints against them here and I hope they solved those complaints because it doesn't leave good impress and any casino should put player interest on the first place. I am not sure if I claimed 7 euros No Deposit as I lost my balance within minutes and it was long time ago that I don't even remember what game was my choice .

I know you can expect nice reload bonuses occasionally and free spins for loyal customers, I am not the one and don't even remember any free spins, just bonus offers but as I haven't deposited for so long, I am wondering if they kicked me out of the mailing list.

I really enjoyed playing here and there is no doubt I will come back. If you wanna become their loyal customer then you should check their reward program, seems like the nice one.
I would recommend this casino.
13 reviews
I regularly deposit to the Vera John casino because they offers me nice free spins and bonuses every time I reach enough coins to buy in their shop. I have signed up from my friend invitation because he highly advised this casino for me. I registered from him link and when I logged in I get free coins. I made my first deposit from 25 euro and not take any deposit bonus because my opinion is always play without bonuses if the wagering is higher then 35 times.

After my deposit I received another coins because that was a part of the invitation promotion. I usually plays on video slots so this time I began to play on the Jack and the Beanstalk. I like this game because the walking wilds are amazing. Many times save me from the loosing. The best thing is the 3 times multiplier. My gameplay was lucky because from my 25 euro I received the scatters and triggered the free spins. In the free games I hit some wild on the last reels so I get some another free spins. I reached the full stacked wilds but in my last spin, I don't get any combination with it, but on the end of the feature I collected 42 euro. I played a bit more and when I reach 110 euro I went to the cashier and make the withdrawal.

I asked the support what are they needs to pay me, I had to send my identity card, utility bill.

I thought they really quick but my documents verification it takes a full day. Next day when they approved my account I made the withdrawal from the 110 euro to my Skrill. That part was lot better because they paid me within a half hour. I played here recently and if I lucky to win they paid me maximum within 1 hour.
375 reviews
Reviewed on Monday 27. April 2015
Vera john casino it is an awesome online casino, without any doubts, one of the best.

Well, I should start from saying that this online casino offer games from Quickfire, Netent, and many more providers. There is really excellent choice of games, and this is a big thumbs up for any online casino at which I am playing, because I am love when I have a lot of slots to choose from. I am still playing only favorite ones, but I am still like it.

Customer support at Vera john casino is also awesome. I am always used live chat to get answers on my questions, and they always was very fast and friendly. This is nothing special of course, but still shows that casino is great in every aspect.

Unfortunately bonuses are not very often at Vera john casino. Every player can buy some bonuses or freespins or just bonus money in the shop, by spending points. Points earned by everything, for login, for deposit, for wagering, for referring friends, and so on and so on. Can't say that I am absolutely happy with such system, but it is something really different and unique. But I will be happy to see more deposit bonuses which casino send to me, because currently I got email from them probably once per two month.

Withdrawals under 50 euros have fee, can't remember what amount exactly, but you should know this. Withdrawals above 50 euros do not have any fees. My account was verified within 1 hour, and it is super fast. Withdrawals processed in same time frame - about a hour, and money in my Skrill account.

Overall it is one of the best online casino I ever played. Unfortunately I am not very happy with amount of bonuses they offer to me, but probably I am need to be a bit more active and things will be better for me.
I am not happy with amount of bonuses which casino offer to me.
2 reviews
I actually love everything about this casino! Great bonuses, good selection of slots and friendly helpful staff. And to top them off - the achievements/coins make it even more fun!
Maybe the 'room' feature, I can't quiet figure out what it does or how you can look at there players ant vote. Apart from that, everything else is great!
3 reviews, United States
All i can say about Vera John is they are awesome. I enjoyed playing at this casino because of their wide variety of games selection. The casino has only one bonus and that's on your first deposit. I received $100 on my $100 deposit. Like most of the casino i have played at, i don't easily get swooned by just the bonus structure alone.

The most important thing for me is being able to cash out.Well i didn't win much. their wager requirement is 40x bonus. It sure prolonged the fun. I'm no big bettor but it was really fun. I ended up with $60 but was able to successfully cash out my remaining balance. Still playing here. My friend won $200 playing slot and was able to cash out so i'm keeping my hopes up. Their customer support is very friendly and helpful too!
20 reviews, Philippines
Vera & John, for me, is very exciting. They have this homey casino feel. Its hard to explain but yeah, being a member is really fun.When it comes to the bonus, well, they have not much to offer since i only received $100 for my $120 deposit. I think that the maximum they offer, or i don't know. If we talk about games, this casino probably had too much LOL. Maybe its because they have multiple software providers. The withdrawal process went really smooth so kudos. I only $12 though.
2 reviews
Reviewed on Tuesday 22. July 2014
Straight forward casino. Good support and fast payments. If all you're looking for is a nice and safe online casino, this is a good choice.
An online casino like any other, don't expect to be blown away.
791 reviews, Belarus
Reviewed on Friday 30. May 2014
Another one great casino reviews, i am writing this one right after thrills casino review, and this is really pleasure to review such casinos , because you simply does not need do anything, just describe a bit about your experience, and everyone will understand that this casino is great.

First of all, vera john casino has unique levels and experience system, even for just login on site everyday i can get some points, which then change to free spin. For everything you do in the casino, you get points, which can then be redeemed on shop for freespins, free cash, deposit bonuses. I love such things with casino, because it is much more interesting than usual cashback promotions, or comp points. Here we have levels, points not only for wagering, and good prizes for it. In short, casino reward players for their loyalty, and this is perfect scenario how casino should work, great job.

So far i made only 2-3 deposits in this casino, because not the best times for me, and also i did not win at this casino with my recent deposits, last withdrawal was from first deposit, in times when they have no such nice points or levels, and even these times they pay me without 12 hours without asking documents, by the way my wins come from dead or alive slot, not the best feature, but bring me to 200$ withdrawal.
I rate vera john casino with nine star, this is amazing and safe casino, and i will not fear to say that it is one of the best online casino, with only few little minuses. Can't rate 10, but they of course getting 9. In short, casino with good 24/7 support, bunch of bonuses, interesting loyalty things, and fast withdrawals. Is there anything you need more? For me this is good example of how casino should work in 2014.
7 reviews
Reviewed on Thursday 29. May 2014
Alright let's start! Vera&john in one word amazing! it was my first ever casino where i deposit and played! they are great, sometimes you get your withdraw in 20 minutes on skrill! super support! they even have a dutch support!:) Called; Gerben;) i'm a big fan of him hehe:)

Well they don't send so much promotions but i totally understand that because they have a coinshop where you can buy spins,bonuses etc etc. whenever you want! and the system with the avatars is awesome! i never saw it before! much much better than the boring loyalty points where you need a lot of points to get some Euro's!

The higher level you get the more promo's you receive! Of course you always get some free spins if there is an new game launched:) and the big thing is sometimes if i get an promotion, and i need to deposit like €20 i deposit 2X €10, but it's not valid then, of course i feel sadly then but i ask on live chat, and within 10-20 minutes my spins are ready because they always treating there players well! and make pretty much exceptions! today they have also launched Microgaming games! totally awesome! a big list of games they offer now! and there mobile casino is also awesome! it's one of the most user friendly mobile casino's i know! just amazing! and they even have there live casino! wonderful, so in one word Vera&john is just great,fast great support! and i can chat in my own language (dutch) Awesome! so vera&john keep up the good work!
nothing vera&john is awesome!
23 reviews
Reviewed on Friday 23. May 2014
Vera john casino is one of my favourite casinos coz it has Netent games which I love. They are powered by at least 9 other software providers so there are plenty of games to choose from. I also love this casino because it is the 1st casino that I cashed out at. The withdrawal process was quick in that I got the money in my account 2 days after I requested it. The request was made during the weekend so I'm presuming it would have been faster had it not been.

The casino awards players coins which they can redeem at the shop for free spins and cash. Coins are earned every time u wager on games and by doing other simple tasks like logging in everyday, rating a game, inviting friends to the casino, depositing etc. You can get 10 free spins on Starburst for 70 coins so if u login everyday for a week, you can claim the spins with 7 logins coz u get awarded 10 coins for every login. I have made use of this on many occasions. You also get rewarded free cash bonuses and/or spins for every badge that you get. These badges are rewarded when you complete a certain amount of levels. All up there are 50 levels to complete and 9 badges to get.

Another great thing about Vera john casino is that it has tournaments running everyday with prize pools worth up to £1000. Maybe more. I entered a tournament game for the 1st time a while back and won £10. The prize pool was £500 with 20 winners and I was the lucky 20th player in a tournament. It's not hard to place a win in these tournaments coz the players are only from Vera john casino and there can be up to 50 or maybe more winners in a tournament so you got a better chance of winning sum cash then at other sites.

Apart from the email and phone support they also have live chat which are very helpful and their email support is great in that you will get a reply within a few hrs max.

I have never been given free spins at this site, instead they will offer you free spins for as little as 10 coins which you only need to login to get.

The min deposit at this casino is£10 so its not bad for players like me who are social gamblers.
The only thing i don't like about vera john is that i can only play using the pound and not my currency of aud

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