Sun Palace casino is a perfect example of an online casino, which is better to avoid! Although it is powered by one of my favourite gaming software – RTG, unfortunately, that is the only good feature it possesses. There is not a single place in this casino where to thrust your hand and not to smell the stink of the deceit! Damn, I hate this casino and now I will tell you why!
Everything began last year, when I was in a period of complete madness and for less than a half an year I made so many mistakes with the casinos I registered and played into, that even now I still pay for it! I called that period my “pirate/rogues adventure”, because I have done my best to taste the bitterness of almost every known scam casino you can heard of!:) And this hole – Sun Palace, along with the other three from its family, are just a drop in the cup of bad emotions I had!
The support --- absolute disaster! This is the only casino I was disconnected from live chat session by their representative, when I started to ask for exact answers to my questions, concerning my money! To get a notice from their e-mail support is the same as to wait a phone call from someone dead! An the “toll free” phone is a real classic – better not use it, unless you are planning to become a donor of the casino “for free”!:)
The bonuses --- my head was about to explode when I began to read the terms and conditions. So many warnings, so many restrictions, so many forbidden actions that I thought to myself that these guys are making me a huge present and I am supposed to look after them till they are alive!:) But the real drama began when I asked the support whether their welcome bonus is cashable or not! OMG, I laughed with tears! It took me only 20 minutes to explain them what does a “cashable bonus” means, although I am 1000000000% sure they were knowing that preciously well!:) Real actors, you can have real fun with their support!:)
The finance matter --- if you don’t have an e-wallet account you are in a trouble, although I had such, but this fact didn’t stopped them to make me crazy in just one week! The funny picture here is that I was lucky and managed to hit some decent winnings, but when I issued my withdrawal suddenly my luck disappeared! I was accused of being a bonus abuser (even now, after so many years and so many casinos I have tried, I still do not know what this sh*t means!:)), because I was trying to withdraw before I have cleared my bonus wagering requirements. And I was in a big trouble because my account was locked immediately and it was really hard for me to defend in any way. It took me an enormous amount of energy and nerves to explain these rascals that yes, I used a no deposit bonus indeed, but I lost it down to the last cent, and once it is lost I do not owe any wagering, and I made my first deposit, with whom I won after that and so on and so on! Anyway, after a month and 37 e-mails, one of their managers finally agreed with my position and promised to send me the money and to reopen my account. Well, the account was opened in no time, but the money… I suppose they are still having troubles crossing the Panama Channel, I suppose! 125 brand new green dollars looking for a ship to Bulgaria – what a joke!:):):)
So, to summarize I will use some simple rating scores:
Support: 2/10
Software: 9/10
Security: 5/10
Finance: 1/10
Bonuses: 1/10
Terms&Conditions: 1/10
Overall: Avoid this casino! Far away from the minimum standards!
Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!