Ruby Slots Casino Website

Ruby Slots Casino Review

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CasinoRank
5.9 / 10

Based on Casino Facts (5.9) and Players Complaints (6.0)

Review updated 6 days ago.
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Ruby Slots Casino Reviews from our community

FCR reviewed 20 days ago

Ruby Slots Casino is the new name of the VIP Lounge Casino which has been rebranded in 2012. What is the reason for this re-branding operation, perhaps has been targeted to throw out the bad reputation for which VIP Lounge Casino was famous? Is this online casino really aiming to distract from the older problems and mark a new beginning?
In fact, Ruby Slots Casino is powered by Real Time Gaming software which has a very bad reputation because of its bad services and late payouts.
Once I entered in the casino lobby, I was transported in a classy atmosphere with a deep red background and shining rubies evocating wealth and luxury. The home page is full of incentives and features huge slots winnings as well as the newest offers and promotions.
When I took a look to their bonuses and offers, I noticed they were abundant, although with severe wagering requirements.
When it comes to their support service, it is a different kettle of fish. First, I wanted to ask them about their bonuses, including the non-deposit ones. I clicked on the ‘Live Support’ option at the home page then I had “Inaccessible Web Page”!! I renewed the operation a second time, succeeded to access the ‘Start Chat’ web page, entered my login, selected the “Bonus Assistance” option and got the following notification: “Thank you for using our Live Chat Service. This is Sarah”, I responded “Hello Sarah” and sat down quietly waiting for a response, but nothing on the horizon! Third and last, and things always seem to go in threes, I tried the same operation and noticed I was switched between the agents who where putting the issue back into the hands of each others. Finally, I got: “chat session has been terminated by the site operator” without having dealt with any of the support team agents to resolve my enquiry. Irritated and bothered by the desperate situation, I quit the casino lobby and knew I won’t never ever come back again to this online casino.

Irine reviewed 29 days ago

Hello, players from askgamblers i would like to share my experienced here at Ruby Slots Casino powered by Real time gaming software. I have wrote many reviews regarding how much i love RTG casinos and i simply can't rejected their offer from them :) Yiiiiykkkkss!! For this Ruby Slots Casino when i checked my email there's a huge spam messages, regarding to their free chip offers and i could not resist it lol :) Before i signed up with them i decided to check their customers feedback and their ranked based on their serviced on ask gamblers site and other casino site in internet. This casino had a good reputation regarding to their customers service and feedback and you don't have to worry about their casino and the security of your money and playing.I could not resist it and i sign up any ways. When i made my account and signed up fast i redeemed their welcome bonus money and started spinning on my favorite rtg slot machines.

That free chip is 100% match bonus and i theres wagering requirements of 30 times bonus money. I started like in other normal rtg casino with their video slot called Achilles. I had a good hit after not more than twenty spins i got the bonus for free spins and that means multipliers and twenty free games. Free spins feature retriggered after fifteen spins and gave me another twenty five spins.WOHOOOO! i thought in myself i was really lucky guy but i did not know what was awaiting for me.That day i managed to boost my balance up to 250 dollars on the other slot named fruit frenzy and was about 70% of my wagering requirements done. After more than 18 hours i returned to finish my wagering requirements and maybe start process of withdrawal but big surprise was waiting for me.

When i returned i continued the wagering priorities and played again to the fruit frenzy slot i wagered the 30% remaining and the remaining credits are $134.2 and decided to make a withdrawal after that via my neteller the documents needs to verified the representative said when i asked for the withdrawal the process takes 6 days and it is too long i was so bothered because of that. But i claimed or i received my withdrawal after that i saw it to my neteller account.

I rated this casino 8/10 the withdrawal is included to 8/10 because of that too long withdrawal.

FAZIII1 reviewed On 11/08/2012

New casino from ROQE groupe Virtual Casino.

all casinos from this group have very bad reputations - so people play in own risk in this place .!

Soon you see a lot issue like always with all other casinos from this Roqe group ( Cool cat , prism and other bad place from One Roqe Group)

scyan reviewed On 10/29/2012

I was quite pleased to see another Real Time Gaming (RTG platform software )casino. When I came across an advert a while ago to play Ruby Slots with a free chip of. I tried to download the casino software so I could give it a spin. I see that Ruby slots is also offering some nice deposit code via the askgamblers site.

When I started to launch the installer. It said to me I already have the casino installed – which I was quite surprised to see as I did not remember installing a Ruby Slots RTG casino before. The notification informed me that it was an old RTG casino that I had installed called "VIP Lounge." So it the launcher wouldn't let me install the new software as a result of this.

I decided to try the instant play mode that it offered. Instead of making myself crazy!!!

I ended up trying my old login and password for VIP Lounge, the old RTG casino that installed on my computer and much to my surprise it worked for Ruby Slots.

I had to play in Instant play mode as the installer told me I already had the casino installed. At some stage I need to uninstall the VIP lounge casino to install to new Ruby Slots.

Playing instant play doesn't offer the same amount of variety of slot game that the real series slots offers you when you have the RTG platform installed on computer. You have the selection of playing all your favorite RTG slot games like Aladdin’s wishes, It's a Mystery, Naughty and Nice and so on.

Instant play only offers handful of the RTG slots. I like the fact that you can stop the reels when you have the software installed. Instant play doesn't allow you to stop the reels. So - I thought instead of wasting my free chip let me rather wait to un-install the old RTG version and then only re-install the new Ruby Slots RTG platform.

When I do eventually do this,. I will be right back here to let you know how it went!

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Casino Review

Ruby Slots is an online casino with a dazzling red theme and a large variety of games. It is powered by Real Time Gaming software, one of the oldest and most diverse software platforms around. The casino holds an offshore business license from the jurisdiction of Costa Rica. Ruby Slots gladly accepts players from the US and many other parts of the world.

Games

As their name suggests, Ruby Slots has a large selection of slot games for their players. Their game catalog features every slot in the RTG library. This includes popular five-reel games like Count Spectacular, Cleopatra's Gold, Rain Dance, Triton's Treasure, and Achilles, as well as progressive titles such as Jackpot Piñatas and Aztec's Millions. Players can also try several three-reel slots, such as 7's and Stripes and Diamond Mine.

Ruby Slots features a very large assortment of table games. Blackjack players have a number of different variants to choose from, including standard blackjack, Super Fun 21, and Pontoon. Roulette players can enjoy four different variants including Multiplayer Roulette. Other games include three Caribbean pokers, red dog, Vegas Three Card Rummy, and war.

Video poker players have plenty to choose from at Ruby Slots. In fact, the casino features one of the largest varieties of video poker in the industry. This includes both single-hand and multi-hand games. Some of the more popular variants include Jacks or Better, Deuces Wild, Joker Poker, Double Double Bonus Poker, Pick 'em Poker, and Jackpot Poker.

Support

Ruby Slots features a dedicated support service that runs 24/7. Players can get the fastest assistance through the casino's live chat function, which is available both in the casino and on the Ruby Slots website. Assistance is also available through a US toll-free phone number and an email address.

Security and Fairness

Ruby Slots does a good job at protecting player details. They use 256-bit SSL encryption, which prevents unauthorized users from stealing data as it travels through the Ruby Slots network. This is the same technology used by banking websites and other major online companies, and is fully described in the casino's FAQ page.

The RTG platform used by Ruby Slots has been proven fair countless times over the years. To show their players that they run a fair game, Ruby Slots has posted a seal of fairness from TST on their website. Although this seal doesn't link to the full report, there is enough evidence available to confirm that the games are genuinely random.

Pros

  • US players accepted
  • Full selection of RTG games
  • Instant-play option available
  • 24/7 support through live chat, toll-free US phone, and email
  • Secured with 256-bit SSL encryption
  • Proven fair by TST

Cons

  • Instant-play version is lower quality
  • Phone service not available for players outside North America

Details

Official Website: rubyslots.com

Language: English

Deposit Methods: CLICK2PAY, MasterCard, Neteller, Skrill, Visa

Exclusive Payment Partner:

Currency: US Dollars

Restricted Countries: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Turkey, Indonesia, Latvia, Lithuania, Malaysia, Moldova, Republic of, Montenegro, Romania, Russian Federation, Slovakia, Slovenia, Ukraine, Poland, Jordan, Thailand, Pakistan

Software: Real Time Gaming

Established: 2012

License: Costa Rica

Casino Type: Download & Instant Play

Cashout Info (New)

Withdrawal Methods: ACH, Bank Wire Transfer, Cheque, CLICK2PAY, Neteller

Withdrawal Limits: 2000 USD per week

Withdrawal Timeframes: Up to 7-10 days

Pending Time: 5-10 days

Allow Manual Flushing: no

Contact Ruby Slots Casino

Email: Support Mail

Live Chat Support: Yes

US Toll Free Support Phone: 1-877-767-6929

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