Royal Ace Casino

Withdrawal info

10-14 days
E–wallets
10-14 days
Bank Transfers
28-42 days
Cheques
7-10 days
Pending Period
Players from United States accepted.

Casino Review

Not recommended Casino

This Casino is marketed by Crystal Palace Group who are know for slow withdrawals and impossible wagering requirements. It is also linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

Bonus codes

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KTDRB

Exclusive
$125
No Deposit Bonus
Get Bonus

Bonus: $125
Max. Cashout: $125
W.R: 30xb
Cashable: No

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NEWROYAL100

100%
Welcome Bonus
Get Bonus

Bonus: 100%
W.R: 30xb
Cashable: Yes

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Casino complaints

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Have troubles with Royal Ace Casino? Submit a complaint or Learn more.

17 of 19
Resolved Complaints
2 days
Average Response
3 weeks
Avg. Complaint Life
1655 USD
Average Amount

Resolved

I was playing blackjack on royal ace casino and had $649. I placed a bet for $25 on the next hand and lost. Magically my account dropped down to $100 ...

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Resolved

$ 259
disputed amount

I'm so very upset and devastating learning that my request to withdrawal of $17500 was voided because they said it was from the $259 comp points and ...

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Resolved

Finally received check from royal ace only to have it bounce!!!!!!!! Check was no good ...

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Contact Casino

Email
, , , ,
Phone
  • USA/Canada: 1-888-288-2944
  • International: 1-888-288-2944
  • Fax: 1-866-725-1124

Players reviews

reviewed on 12/17/2014 Canada

I haven't had the same issues that other people have had. Support staff has been good and my payouts have been on time. I had heard some complaints about Royal Ace but I found that many of the issues were overblown. My bonuses were paid right away and I've had pretty good success here in terms of winnings.

I've been to a few Crystal Place Group casinos and enjoyed my time at all of them. I think it's def worth checking out. I've made good money here so it's def a place I'll come back to

reviewed on 05/22/2013

They finally paid me 4 months later with a check that bounced. The check was no good. I'm dead serious. Check was no good!!!!!!!!!!!!!! I'm very unhappy

reviewed on 04/15/2012

Royal Ace Casino (RTG PUBLIC SERVICE ANNOUNCEMENT)

I’m about to write about 10 reviews, maybe more, and there all going to be identical, if I wrote anything different, other than the name of the casino I would be lying. What I am going to be doing is putting out a Public Service Announcement on these RTG “Clone Cons”, the ones that all have their time of the month where they email you free chips, knowing full well, that you can’t use more than two in a row, and that they hope you win big so you have to deposit to get it out, because they know that they will find, re-word, create or say you did but you didn’t violate the terms and conditions. I have hit a twelve thousand dollar slot spin on the slot, where the dolphin is the multiplier, and three yachts gives you free spins, and there’ a multiplier fish during the free spins, and I hit the best possible hand, with the most possible multipliers, and the multiplier fish, multiplying as much as multiplier fish as I like to call him / her could multiply, at one of these RTG clone casinos, and an Ten Thousand plus dollar, fifty two handed Flopped Royal Flush, and got that over eleven grand. Basically if I was in Vegas, or Atlantic City or a LEGITIMATE ONLINE CASINO I would have been paid, granted with tax in Vegas, and Atlantic City. I was told by a friend of mine, that his ex-boss, ex because he is in federal prison, he took the level of scamming people to the ultimate level, he would set up small mobile offices, get people to deposit money, never deposit it, and move every few weeks to a month, and they renamed themselves. The way they got so much money was by offering such low fees, and high returns, all around positive incentives. RTG comes out with a group of 3-4 casinos every month, and if they say it’s to keep up with demand that’s a load of crap. Their smart, they know people will deposit enough so they can profit, and keep moving, changing names, offering free chips 3x a month or more, ridiculous match offers, because it’s not like there regulated by the SEC, NFA, or CFTC (investment regulatory bodies), no they are in some third world country, not taking enough to make people lose their life savings, but enough to pay 8 people to run support, in a cheap rented out office space, until enough bad press is out, then they rename. To be honest it’s a brilliant scam, and this casino is certainly one of them, I’m sure a handful of people got paid at first, to make a name for themselves, but I’ve read and experienced nothing but bad things about these kind of casinos. My $23,000 I had won at these casinos, somehow was a violation of the rules, and was called play money, so this exact review will be placed on all of those casinos, and I suggest all you do is play, play money that’s it. Since this is a Public Service I’m doing let me clarify some things.
From the RTG T&C:
All Bets are Final:
Gaming at our casino is lawful in the jurisdiction in which we are located. Once you visit our casino and place a bet with us, the bet is irrevocable and you cannot undo or "charge back" the transaction. You cannot get your stake money back if you lose your bet.
**If they lie about the slightest thing, or screw you over on $.01, not only is a chargeback necessary but should easily be won, FYI save any conversations such as promises of bonuses, I did this on a casino and won, I’m waiting 1 more month till my limit gets increased on my credit card then I am going to do it on another website that lied to me****
The Player hereby accepts that Casino reserves its right to limit and/or refuse the Player's wagers. In the event of any dispute regarding a wager or winnings, the decision of Casino shall be final and binding.
***This means they have the power and will use it to not ever pay you.****
The Casino game server had been checked by a third party accounting firm and was found to supply fare odds and to comply with the laws and the regulations of Costa Rica.
***All they had to do was pay a crack head $10 to have an “accounting firm” started under his name, you can do this on legalzoom.com for under 100-$250 and make it look on paper 100% legal***
My suggestion if it isn’t in the club world, All Star Slots, Grande Vegas, High Noon, Manhattan Slots, Cherry Red, or in that ranking for RTG sites use it for play money, or the free chip, just remember, at the end of the day, you have probably deposited more than your withdrawing so if they don’t feel like paying you $300, chargeback the $1000 you’ve spent, because not only do you actually win for once, but the more chargebacks a Merchant has the more expensive it is for them to accept credit cards, eventually large sums of money are held by their processing company to cover charge backs, and if its frequent enough they won’t be able to accept credit cards, so instead of saying how crappy this casino is, I’m telling you all a way to shut them down, if they shot you down. For all who think it’s a big process it’s a simple phone call to the credit card company, you tell them all of the charges, you say they used false advertising, deceitful tactics, and didn’t provide the service you paid for. I tell you right now your credit card company doesn’t give a f**K about a T&C and NEVER EVER sign receipts for your deposits if its asked randomly, meaning any time after a week from the deposit. I know a lot about scams, credit cards, Processor Companies, and boiler rooms, and this is the manual on how to sniff one out and take it down. This review is going on every casino that has been doing this kind of crap to people.
-Ian

reviewed on 04/15/2012

Royal Ace Casino (RTG PUBLIC SERVICE ANNOUNCEMENT)

I’m about to write about 10 reviews, maybe more, and there all going to be identical, if I wrote anything different, other than the name of the casino I would be lying. What I am going to be doing is putting out a Public Service Announcement on these RTG “Clone Cons”, the ones that all have their time of the month where they email you free chips, knowing full well, that you can’t use more than two in a row, and that they hope you win big so you have to deposit to get it out, because they know that they will find, re-word, create or say you did but you didn’t violate the terms and conditions. I have hit a twelve thousand dollar slot spin on the slot, where the dolphin is the multiplier, and three yachts gives you free spins, and there’ a multiplier fish during the free spins, and I hit the best possible hand, with the most possible multipliers, and the multiplier fish, multiplying as much as multiplier fish as I like to call him / her could multiply, at one of these RTG clone casinos, and an Ten Thousand plus dollar, fifty two handed Flopped Royal Flush, and got that over eleven grand. Basically if I was in Vegas, or Atlantic City or a LEGITIMATE ONLINE CASINO I would have been paid, granted with tax in Vegas, and Atlantic City. I was told by a friend of mine, that his ex-boss, ex because he is in federal prison, he took the level of scamming people to the ultimate level, he would set up small mobile offices, get people to deposit money, never deposit it, and move every few weeks to a month, and they renamed themselves. The way they got so much money was by offering such low fees, and high returns, all around positive incentives. RTG comes out with a group of 3-4 casinos every month, and if they say it’s to keep up with demand that’s a load of crap. Their smart, they know people will deposit enough so they can profit, and keep moving, changing names, offering free chips 3x a month or more, ridiculous match offers, because it’s not like there regulated by the SEC, NFA, or CFTC (investment regulatory bodies), no they are in some third world country, not taking enough to make people lose their life savings, but enough to pay 8 people to run support, in a cheap rented out office space, until enough bad press is out, then they rename. To be honest it’s a brilliant scam, and this casino is certainly one of them, I’m sure a handful of people got paid at first, to make a name for themselves, but I’ve read and experienced nothing but bad things about these kind of casinos. My $23,000 I had won at these casinos, somehow was a violation of the rules, and was called play money, so this exact review will be placed on all of those casinos, and I suggest all you do is play, play money that’s it. Since this is a Public Service I’m doing let me clarify some things.
From the RTG T&C:
All Bets are Final:
Gaming at our casino is lawful in the jurisdiction in which we are located. Once you visit our casino and place a bet with us, the bet is irrevocable and you cannot undo or "charge back" the transaction. You cannot get your stake money back if you lose your bet.
**If they lie about the slightest thing, or screw you over on $.01, not only is a chargeback necessary but should easily be won, FYI save any conversations such as promises of bonuses, I did this on a casino and won, I’m waiting 1 more month till my limit gets increased on my credit card then I am going to do it on another website that lied to me****
The Player hereby accepts that Casino reserves its right to limit and/or refuse the Player's wagers. In the event of any dispute regarding a wager or winnings, the decision of Casino shall be final and binding.
***This means they have the power and will use it to not ever pay you.****
The Casino game server had been checked by a third party accounting firm and was found to supply fare odds and to comply with the laws and the regulations of Costa Rica.
***All they had to do was pay a crack head $10 to have an “accounting firm” started under his name, you can do this on legalzoom.com for under 100-$250 and make it look on paper 100% legal***
My suggestion if it isn’t in the club world, All Star Slots, Grande Vegas, High Noon, Manhattan Slots, Cherry Red, or in that ranking for RTG sites use it for play money, or the free chip, just remember, at the end of the day, you have probably deposited more than your withdrawing so if they don’t feel like paying you $300, chargeback the $1000 you’ve spent, because not only do you actually win for once, but the more chargebacks a Merchant has the more expensive it is for them to accept credit cards, eventually large sums of money are held by their processing company to cover charge backs, and if its frequent enough they won’t be able to accept credit cards, so instead of saying how crappy this casino is, I’m telling you all a way to shut them down, if they shot you down. For all who think it’s a big process it’s a simple phone call to the credit card company, you tell them all of the charges, you say they used false advertising, deceitful tactics, and didn’t provide the service you paid for. I tell you right now your credit card company doesn’t give a f**K about a T&C and NEVER EVER sign receipts for your deposits if its asked randomly, meaning any time after a week from the deposit. I know a lot about scams, credit cards, Processor Companies, and boiler rooms, and this is the manual on how to sniff one out and take it down. This review is going on every casino that has been doing this kind of crap to people.
-Ian

reviewed on 05/27/2011

this casino does not PAY OUT YOUR WINNINGS