Old Havana Casino

Withdrawal info

24-72 hours
E–wallets
5-10 days
Bank Transfers
14-28 days
Cheques
2-5 days
Pending Period
Players from United States accepted.

Casino Review

Old Havana Casino is a Cuban-themed online casino with both downloadable and instant-play capability. It is run by the Mainstreet group of casinos, one of the largest and longest-running RTG casino operators in the business. The casino is licensed by the jurisdiction of Panama. Like all casinos in the Mainstreet group, Old Havana Casino welcomes players from the US and most other countries.

Games

Old Havana Casino offers the entire library of games from Real Time Gaming in their downloadable casino. The instant-play version offers a smaller, lower-quality selection. The largest assortment of games are the slots, which include both bonus video slots and classic three-reel games. Among the most popular games are Cleopatra's Gold, T-Rex, Aztec's Treasure, The London Inspector, and Loch Ness Loot, along with progressive slots like Shopping Spree and Jackpot Piñatas.

While slots make up most of Old Havana Casino's games, plenty of table games are available as well. The casino offers a number of different blackjack and roulette variants, including European Blackjack, Face Up 21, Pontoon, French roulette, and Multiplayer roulette. Other games include Vegas Three Card Rummy, baccarat, Three Card Poker, craps, and three types of Caribbean pokers.

The video poker assortment at Old Havana Casino is one of the largest in our listings. The casino features standard variants like Jacks or Better, Deuces Wild, Joker Poker, and Bonus Poker, as well as some much more obscure games. These include Pick 'em Poker, Mystery Bonus Poker, and Double Double Jackpot Poker. Many of the games can be played in both single-hand and multi-hand denominations.

Support

Overall, we are pleased with the level of customer service at Old Havana Casino. They feature 24/7 live chat directly on their website and inside their casino software. This enables players to get in touch with a representative in a matter of seconds. Alternatively, players can also call the casino with their toll-free North American number, or use the casino's email address to get assistance through email.

Security and Fairness

Old Havana Casino employs all the necessary security measures to keep players safe. Most importantly, they use 128-bit SSL encryption when any sensitive information is exchanged. This technology prevents anyone from being able to read your data as it travels through the Internet. Additionally, all credit card payments are handled by an independent finance company that uses the latest anti-fraud systems.

The Real Time Gaming platform used by Old Havana Casino is one of the oldest game platforms around, so it's no surprise that it has been thoroughly audited several times over the years. TST is one of the main auditors of RTG casinos, and Old Havana Casino features a TST seal on their website. While this seal does not link to a full report, there is plenty of evidence available to show RTG offers a fair game.

Pros

  • US players accepted
  • Instant-play version available
  • Large selection of slots, table games, and video pokers through RTG
  • 24/7 support available through live chat, toll-free North American phone, and email
  • Secured with 128-bit SSL encryption
  • Proven fair by TST

Cons

  • No international support phone number
  • Full third-party audit certificate not viewable

Casino complaints

View all
1 of 1
Resolved Complaints
1 week
Average Response
1 week
Avg. Complaint Life
350 USD
Average Amount

Resolved

$ 350
disputed amount

I won $350 at Old Havana Casino from a $25 with no bonus added....so I submitted for a withdrawal and emailed the required documents right away...copy ...

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Casino details

Official Website
http://oldhavanacasino.eu
Software
Real Time Gaming
Deposit Methods
ClickandBuy, MasterCard, Money Order, Neteller, instaDebit, Visa, MST Gift Card
Withdrawal Methods
ACH, Cheque, Money Order, Neteller
Withdrawal Limits
5000 USD per week
Currencies
US dollars
Languages
English
Restricted Countries
Morocco, Bosnia and Herzegovina, Netherlands, Spain, France, Germany, Malaysia, Russia
Allow Manual Flushing
No
Established
2012
Licences
Costa Rica
Casino Type
Download, Instant Play
Owner
Main Street Vegas Group Casinos
Affiliate Program
Mainstreet Affiliates

Contact Casino

Email
Phone
  • USA & Canada Toll Free: 1-888-222-3098

Players reviews

reviewed on 05/21/2014 United States

My complaint got edited....

Fine so I think...that must be all but oh no...today I receive this email from Old Havana Casino:

Thank you for choosing Old Havana Casino! It is a pleasure to be of your assistance.


This email is to inform you that we are trying to contact you by phone (my home #) in order to verify your casino account information for withdrawal purposes, but no luck. Please let us know when will be a good time to call you back.


This phone call verification will required in order to process your payout.


Remember that your satisfaction is the mainstay of our success; please do not hesitate in contacting if you need further assistance.

Best Regards,

Criss Row

Security Department Representative

Main Street Vegas Group

Phone: USA & CA: (888) 673-2523

I had received one phone call from an 800 number but when I answered…..no one was there.

I tried calling the number back….but rang and rang only to cut off.

Finally I called Old Havana’s 800 # and the agent got snippy with me….so I replied back to the phone call email stating that it was one call and no one was there.

Sent another email….and another….and finally got a phone call. I was asked for my birth date, home address and email address, again.

And he said that they would let the financial deportment know that I passed the security confirmation.

This is a HUGE HEADACHE…..and obviously these are stall tactics because there dis another user who went through this same thing until your site help him get his winnings.

I have done more than necessary to prove my identity and I just want my winnings and be done with them.

reviewed on 05/20/2014 United States

I recently joined OldHavana and deposited $25 with no bonus....I won $350 and immediately sent the required docs...D.License, Credit Card, Utility Bill and Old Havana's Credit Card Authorization Form. That was 3 days ago, and today I get an email stating that they changed payment processors and needed me to send back the information requested...it was the same information that was on their Credit Card Authorization Form. At the end of the email it stated that no mistakes could be made by the user, or else my name would be blacklisted and no payout would be received.

This is not a good sign, as it is a stall tactic and when I researched on the internet I found other complaints from players at Old Havana's sister casinos not receiving payments and also getting the exact same email about a "new payment processor to speed up payouts." It seems that players eventually received their winnings only when they made complaints.

Lastly, prior the email requesting my bank information, I had received an email confirming that Old Havan had received all my required documents for my payout and that I would hear back in a few days when it was processed.

Already causing me a huge headache....beware of playing at Old Havana Casino. I will update you on how this plays out, but so far NOT so good.

reviewed on 03/22/2013

Run from this casino as fast as you can!! They only offer 30% on your deposit and the playthrough is horrible. I have deposited money in this casino twice and lost it within an hour. My bets ranged from .20 to 1.00 and you could not even get a bonus. This casino is truly crappy. Not worth your time and money. I asked for a free chip after I lost all my money and unlike other casinos, they do not give one. I would not bother with this one if I were you.

reviewed on 02/26/2013 Canada

When I came across Old Havana casino I would of expected a session full of good rewards and bonuses. Old Havana was introduced to me a few months ago. I think it was in 2011 not quite sure as I forgot exactly. Old Havana is basically what you would expect in a Real Time gaming casino. It's loaded with Real Series Video Slots, Table games and other unique features. Because this is a new casino I did not go far as to make a deposit. I checked on google for any input regarding this new Cuban style casino and so far I do not find anything bad about them. All I found out is they do not meet standard requirements to be as an accredited casino but that really doesn't mean Old Havana casino should be considered rogued or a scamming casino. In my humbler opinion Old Havana is an okay casino because for one thing they are offering new players a no deposit bonus just to try them out. That is what I like most about Real Time Gaming casinos, they always offer chances for free unlike other casinos that only want you to deposit without seeing the potential and drive of what that specific casino has to offer. In other words a trained employee will work much more efficiently as opposed to a new employee that still requires training or it is better to ask questions now then to ask questions later during something. What I did on Old Havana is try out the no deposit bonus to see where things go. I was not happy about the experience because the wins didn't surprise me or "catch me off guard" in any way. The one purpose I had with the no deposit bonus was only to wager the playthrough while winning a set amount of money but instead I blew it all in one session. I do not think making a deposit is a great idea because to me it failed to offer me the "works" if you get what I mean! A 5 out of 10 for Old havana!

reviewed on 02/06/2013

esws1 didnot make me want to touch this one. are there any positive posts around? reddof85

reviewed on 01/15/2013

I deposited 100.00 in this casino and it let me win a little bit and then quickly took all my money without hitting any bonuses. When I ran out of money, I requested a free chip to play for a while to see if I wanted to invest any more money in this casino. I was informed that I was not entitled to any more bonuses. When I replied that I did not get any bonus except for the initial bonus with my deposit, they simply replied "yes" and that was all I was getting.
I would not recommend this casino to players as it will take your money very quickly and not give any free chips!
Not worth your time or money.

Casino News

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May 13, 2014
by Anna Johansson

Licenced by the jurisdicstion of Panama, Old Havana Casino won the award of the highest level of trust by PlayersJet, an industry leader for ranking ...

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March 30, 2013
by Anna Johansson

Two of the top US-facing casinos on our site have just teamed up with us to bring you 2 brand new exclusive welcome bonuses. If you register at Old ...

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December 05, 2012
by Anna Johansson

Old Havana Casino is the newest site of the well-known Mainstreet Group of online casinos. Powered by RTG, Old Havana Casino offers a large number ...

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