Mandarin Palace Casino

Withdrawal info
24-72 hours
2-5 days
Credit/Debit cards
7-10 days
Bank Transfers
14-28 days
0-24 hours
Pending Period
Players from United States accepted.

Casino Review

The Mandarin Palace is an online casino that is growing in popularity. With the options for American players becoming slimmer, The Mandarin Palace still offers their games for real money play to US online gamblers. The casino, licensed in Curacao, is powered by BetOnSoft and is part of the reputable Genesys group.


Since The Mandarin Palace uses BetOnSoft, a less common software provider, the odds are that you have not encountered any of the games before. However, these games give players exciting new twists. The Mandarin Palace focuses on updating their selection of video slots regularly. Their slot library now contains over 35 slot games, each with its own unique flair.

Of course, The Mandarin Palace has a lot more to offer than just slots. Many players regard their library of video poker as some of the best available to US players. With an immersive atmosphere and several full pay games, video poker players can enjoy nearly 10 different games, either in single- or multi-hand varieties.

To top it all off, The Mandarin Palace has a host of table and specialty games. With four different keno variants and gold and standard editions of blackjack, roulette, baccarat, and three card poker, The Mandarin Palace has enough games to keep every kind of gambler entertained.


In addition to giving gamblers plenty of games, The Mandarin Palace ensures that everyone is having a satisfactory experience with their top-of-the-line support. While other online casinos use automated support bots to answer inquiries, players can rest assured that they can talk to a human being 24/7. The Mandarin Palace's live chat is always ready. It can be accessed from within the casino client or on the main website.

While the live chat is great for most inquiries, you may prefer to contact The Mandarin Palace through another way. If you'd prefer, give them a call, toll-free, from several countries. Their website lists the available numbers. You can also send them an e-mail for more complex issues.

Security and Fairness

In terms of security, The Mandarin Palace takes all measures to guarantee that everyone has a safe and fun time. Sensitive data transmitted to and from the casino uses CSS protocol and 128-bit encryption, preventing Internet thieves from obtaining your personal or financial data. Players are also required to verify themselves before they can withdraw, ensuring that fraudsters stay at bay.

The Mandarin Palace is a cut above the majority of online casinos with its fairness guarantee. The games are certified by iTech Labs, and the report is readily available for anyone who wishes to read it. This amount of transparency is definitely unique in the industry and should be applauded.


  • Unique games
  • 24/7 support available in a variety of communication methods
  • High security standards
  • Third-party audit readable to all visitors


  • No instant play Flash client
  • Not as many video slots as larger casino platforms

Bonus codes

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Match Deposit Bonus
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  • W.R
  • Cashable

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Welcome Bonus
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2nd Deposit Bonus
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Casino complaints

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Have troubles with Mandarin Palace Casino? Submit a complaint or Learn more .

2 of 3
Resolved Complaints
2 days
Average Response
1 week
Avg. Complaint Life
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this is promotion described in the Mandarin casino page:"Get 200% back on your money every 7 days at our casino! Every Sunday for the first year of ...

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I spent hours to go through the wagering of my non deposit bonus, finally I claimed 100 Euros which I could withdraw according to the bonus rules - ...

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On Thursday 1 december 2011 I claimed a bonus in free spins at Mandarin Palace Casino and won 102 euros from them, after i forfeited the bonus money i ...

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Contact Casino

  • USA Toll Free: 888 793 6477
  • Canada Toll Free: 888 793 6242
  • UK Toll Free: 008000 203 3333
  • Australia Toll Free: 0011 8000 203 3333
  • Other Countries: 008000 203 3333
  • USA Fax: 888 793 6482
  • Canada Fax: 888 793 6474
  • UK Fax: 008000 204 4444
  • Australia Fax: 0011 8000 204 4444
  • Other Countries Fax: 008000 204 4444

Players reviews

926 reviews
Bet On Soft Casinos were my first love, because when I started to play online slots I started with Bet on Soft casinos. I am member of any of them and depositor in half of them, well some of them are casinos you can trust but some of them are not even worth of trying them, even if a free chip is included. Mandarin Palace Casino was always one of my favorite casinos, just because they have good reputation as a casino online with their great support, actually all Bet on Soft casinos have extra good support, great bonuses, you can even talk to support and negotiated for some bigger bonus or free spins if you decide to make deposit there.

I think that this few casinos are full with promotions and bonuses who are really interesting, just because even if you are not new player, you could get offers with really big bonuses of 200% plus free spins. But I would recommend better to ask free spins in some of the 50 lines video slots, just because the wagering of theirs bonuses are pretty high, they are all X 60 the bonus and the free spins are X 35, so by my opinion its better to chooses free spins.

Few years ago they were giving free spins all the time till they changed their Terms, I guess to many bonus abuser, well aren't we all, when you see free spins or bonuses, why not used them. I have used up to 10 free bonuses or free spins till they cut me off of the freebies so deposit was my next thing to do. I have only once deposited here but even then I didn't succeed to wager the bonus and make a withdraw. I don't know but I guess, like I forgot of this nice casino, when I started to play Microgaming and Netent slots.
I think that Mandarin Palace is safe casino to play with great support and really good bonuses, good luck!
623 reviews
This will be my review for Mandarin Palace casino. I joined them recently because of their free chip offer. They are powered by Saucify (Betonsoft) software. I wasn't sure I would deposit there, so the 20$ ND was a great way to find out how I felt about them.

After the sign up, which was really fast, I claimed the code, but it said it was already expired. It shouldn't have been expired for another week, so I decided to ask their live chat about this. I was connected to their support immediately and that's great. I explained the situation and asked, whether they have another ND bonus available. After a few minutes, I was told that residents from my country aren't available for any free money bonuses. I was a bit upset, but decided to make a minimum deposit, which is 20eur.

Deposit took about 10 minutes and I was ready to go. I went to Double Trouble slot. I saw it on the right side of the page and was mentioned as "new game". The look of it was descent, however, definitely not my style. It has 9 paylines, so I placed 0.27eur bets per spin and chose 100 autospins. Within them I managed to get 9 free spins with 3x multiplier, but it gave me 1.60eur win. After the 100 spins my balance had lost 13eur. I didn't get any bonus round, nothing, only 1 time free spins.
With 7eur left I went to European Blackjack. I placed 1eur bets or hand and my session ended 5 minutes later, when I lost all hands. What a successful session, heh. Overall, the time I spent there was nice. Maybe I will make another deposit there in the future, but since I won't be able to get any free chips ever, I don't think I'll be a regular customer.

The support was great! I haven't talked with such helpful and nice live chat for a while. That's a big plus for them.
Lobby and games took a while to load on flash play, so I recommend to download the software.
692 reviews
Mandarin Palace casino is one that belongs to the Genesys group. I was lured into this Betsoft casino because of the 25 Free Spins that needed no deposit along with the welcome bonus they had when I saw this inside my junk mail. The 25 Free Spins at the time were for Pieces of Eight, a 25 paylines Pirate Themed video slot that kind of reminds me of the movie "Pirates of the Caribbean" in a way. So I came by to give them my respects but before I got committed to making a deposit (I was about to, but....) along with the Free Spins I wanted to do some research on them to make sure I did not fall into the same category as other people who's funds have been confiscated by the casinos based on a variety of reasons. Some to name a few were Non-responsive support, bonus abuse, do not pay out, delay in payments, rouged, multiple accounts, whether it be from the player or if support has claimed this (a lie), I have heard them all and some more often than others. Mandarin Palace in particular has a bad reputation when it comes to paying out to winning players. I for one will not be stuck in their sticky web (no way that big ol spider will land a bite) "should" this be true. I was able to register and claim the Free Spins using a code with no problems thanks to their live support but the minute I have finished wagering the entire bonus they were not paying out after emailing my documents and such. I waited 3 weeks for them to return a response while emailing and following up on my withdrawal but with no success on their part. Either they were not paying or they were trying to avoid the real fact, to pay accordingly to players! I have to state that the Free Spins saved my A** because if I proceeded with a deposit I would have lost $50 worth in a snap (That was my ideal deposit) because that treasure chest wasn't opening up without a special key (they weren't paying up).
1 review
I signed up using the link provided to try out the casino with the free 30 spins and did not receive them. No code provided either. I feel I just wasted my time!
157 reviews, Bulgaria
If we speak about BetOnSOft software, than the first thing, which appears in my mind is the name of the well known and famous Genesys Group! Well, Mandarin Palace casino is a member of this group, and as being such shares all the pros and cons of the other members in the family. So, here we go.
The good part:
- To be powered by the BetOnSoft software, means that your casino is offering some of the most entertaining and amazing slots in the business! I’m a huge fan of this provider.
- Mandarin Palace is definitely a place, where the words “bonus’ and “promotions” don’t sound special at all, because they are part of the everyday customer treatment! I was negotiating with the live support after every single deposit, I made in that casino, and they never refuse to give me a bonus! Never! That’s really amazing!
- Friendly and fast live support, and always ready to give you some free chips:)
The not so good part:
- The live chat support can be quite competitive, but their e-mail support is definitely not! I was left to wait and answer from their finance department for 4 days once:(
- Long pending period of 48 hours.
- Do no allow flushing of withdrawals.
- Relatively long withdrawal timeframes, especially when a credit card is used as a preferred payment method. And that’s not just a coincidence, because according to the point 8.10.3. of their general casino terms and conditions, using both Neteller or Moneybookers will ban you from the welcome bonuses! So, to be honest, my first withdrawal from Mandarin Palace was a nightmare! At first I had to wait a couple of days for a verification process to end, than another 2-3 days to process the money and finally I got them in my credit card after 11 business days! Well, the next cashouts were a little bit faster, but still far away from the normal standards:(
So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 10/10
Security: 7/10
Finance: 7/10
Bonuses: 7/10
Terms&Conditions: 7/10

Overall: Good and safe online casino!

Well that is it from me now:). Thanks to for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!
44 reviews
Reviewed on Sunday 15. April 2012
Mandarin Palace Casino is a casino in the Genesys group of casinos, which includes Mandarin Palace, Lucky Creek, Treasure Mile, Wiz bet, and Grande Eagle Casino. It also uses Bet on soft Software. Mandarin Palace is one of if not the only Bet on soft casinos that not only offers the software download, but also allows you to play to on the website itself, through flash players. Bet on soft, has one of if not the best forms of software that is available to players who live in the United States of America. It has a lot of different slot games, ranging from one line classic slots, to five line classic slots, to nine line video slots to fifty line video slots, to multi way winning video slots such as Road Trip Max Ways where you have two hundred and forty plus ways of winning, the slots also have cool three dimensional graphics. On top of the wide variety of slots they offer, they also offer multiple forms of black jack, from single deck black jack, to Atlantic City Blackjack, all the way to Vegas Blackjack and Vegas Black Jack Deluxe Edition. They also have progressive games such as one line, and fifteen line Dream Wheel Slots, and a vast array of video poker games, that allow you to play one handed, ten handed, and fifty two handed, with a progressive video poker game called Rocket Jacks, that pays a progressive jackpot if you hit a royal flush. They also have double, triple bonus poker, deuces wild, bonus deuces wild, and deuces and jokers. Mandarin Palace also has all a great selection of table games and scratch offs. Mandarin Palace was the second casino I played under Genesys, using a code for free spins I won $12 playing Spartan Warriors. I ended up staying on Spartan warriors, because it was 50+$ in free spins, but I never hit the free spin bonus, only 2 shields like it was taunting me not 3, but it wasn't meant to be I guess. Mandarin palace also offers the best bonuses to its players such as random text message bonuses, and birthday bonuses (the websites birthday). You can get $30 in free spins using this link:
Rating 9.1/10


Casino News

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