Mandarin Palace Casino Website

Mandarin Palace Casino Review

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6.5 / 10

Based on Casino Facts (6.4) and Players Complaints (6.6)

Review updated 5 days ago.
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Mandarin Palace Casino Bonuses
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Mandarin Palace Casino Complaints

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Mandarin Palace Casino Reviews from our community

Icymod reviewed On 04/16/2013

Mandarin Palace casino is one that belongs to the Genesys group. I was lured into this Betsoft casino because of the 25 Free Spins that needed no deposit along with the welcome bonus they had when I saw this inside my junk mail. The 25 Free Spins at the time were for Pieces of Eight, a 25 paylines Pirate Themed video slot that kind of reminds me of the movie "Pirates of the Caribbean" in a way. So I came by to give them my respects but before I got committed to making a deposit (I was about to, but....) along with the Free Spins I wanted to do some research on them to make sure I did not fall into the same category as other people who's funds have been confiscated by the casinos based on a variety of reasons. Some to name a few were Non-responsive support, bonus abuse, do not pay out, delay in payments, rogued, multiple accounts, whether it be from the player or if support has claimed this (a lie), I have heard them all and some more often than others. Mandarin Palace in particular has a bad reputation when it comes to paying out to winning players. I for one will not be stuck in their sticky web (no way that big ol spider will land a bite) "should" this be true. I was able to register and claim the Free Spins using a code with no problems thanks to their live support but the minute I have finished wagering the entire bonus they were not paying out after emailing my documents and such. I waited 3 weeks for them to return a response while emailing and following up on my withdrawal but with no success on their part. Either they were not paying or they were trying to avoid the real fact, to pay accordingly to players! I have to state that the Free Spins saved my A** because if I proceeded with a deposit I would have lost $50 worth in a snap (That was my ideal deposit) because that treasure chest wasn't opening up without a special key (they weren't paying up).

FIREFLY24 reviewed On 01/20/2013

I signed up using the link provided to try out the casino with the free 30 spins and did not recieve them. No code provided either. I feel I just wasted my time!

ValDes reviewed On 09/08/2012

If we speak about BetOnSOft software, than the first thing, which appears in my mind is the name of the well known and famous Genesys Group! Well, Mandarin Palace casino is a member of this group, and as being such shares all the pros and cons of the other members in the family. So, here we go.
The good part:
- To be powered by the BetOnSoft software, means that your casino is offering some of the most entertaining and amazing slots in the business! I’m a huge fan of this provider.
- Mandarin Palace is definitely a place, where the words “bonus’ and “promotions” don’t sound special at all, because they are part of the everyday customer treatment! I was negotiating with the live support after every single deposit, I made in that casino, and they never refuse to give me a bonus! Never! That’s really amazing!
- Friendly and fast live support, and always ready to give you some free chips:)
The not so good part:
- The live chat support can be quite competitive, but their e-mail support is definitely not! I was left to wait and answer from their finance department for 4 days once:(
- Long pending period of 48 hours.
- Do no allow flushing of withdrawals.
- Relatively long withdrawal timeframes, especially when a credit card is used as a preferred payment method. And that’s not just a coincidence, because according to the point 8.10.3. of their general casino terms and conditions, using both Neteller or Moneybookers will ban you from the welcome bonuses! So, to be honest, my first withdrawal from Mandarin Palace was a nightmare! At first I had to wait a couple of days for a verification process to end, than another 2-3 days to process the money and finally I got them in my credit card after 11 business days! Well, the next cashouts were a little bit faster, but still far away from the normal standards:(
So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 10/10
Security: 7/10
Finance: 7/10
Bonuses: 7/10
Terms&Conditions: 7/10

Overall: Good and safe online casino!

Well that is it from me now:). Thanks to for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

casinoian87 reviewed On 04/15/2012

Mandarin Palace

Mandarin Palace Casino is a casino in the Genesys group of casinos, which includes Mandarin Palace, Lucky Creek, Treasure Mile, Wiz bet, and Grande Eagle Casino. It also uses Bet on soft Software. Mandarin Palace is one of if not the only Bet on soft casinos that not only offers the software download, but also allows you to play to on the website itself, through flash players. Bet on soft, has one of if not the best forms of software that is available to players who live in the United States of America. It has a lot of different slot games, ranging from one line classic slots, to five line classic slots, to nine line video slots to fifty line video slots, to multi way winning video slots such as Road Trip Max Ways where you have two hundred and forty plus ways of winning, the slots also have cool three dimensional graphics. On top of the wide variety of slots they offer, they also offer multiple forms of black jack, from single deck black jack, to Atlantic City Blackjack, all the way to Vegas Blackjack and Vegas Black Jack Deluxe Edition. They also have progressive games such as one line, and fifteen line Dream Wheel Slots, and a vast array of video poker games, that allow you to play one handed, ten handed, and fifty two handed, with a progressive video poker game called Rocket Jacks, that pays a progressive jackpot if you hit a royal flush. They also have double, triple bonus poker, deuces wild, bonus deuces wild, and deuces and jokers. Mandarin Palace also has all a great selection of table games and scratch offs. Mandarin Palace was the second casino I played under Genesys, using a code for free spins I won $12 playing Spartan Warriors. I ended up staying on Spartan warriors, because it was 50+$ in free spins, but I never hit the free spin bonus, only 2 shields like it was taunting me not 3, but it wasn’t meant to be I guess. Mandarin palace also offers the best bonuses to its players such as random text message bonuses, and birthday bonuses (the websites birthday). You can get $30 in free spins using this link:
Rating 9.1/10


hortemurte reviewed On 12/04/2011

I don´t get the 30 freespins.
On which slot should they be?

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Casino Review

The Mandarin Palace is an online casino that is growing in popularity. With the options for American players becoming slimmer, The Mandarin Palace still offers their games for real money play to US online gamblers. The casino, licensed in Curacao, is powered by BetOnSoft and is part of the reputable Genesys group.


Since The Mandarin Palace uses BetOnSoft, a less common software provider, the odds are that you have not encountered any of the games before. However, these games give players exciting new twists. The Mandarin Palace focuses on updating their selection of video slots regularly. Their slot library now contains over 35 slot games, each with its own unique flair.

Of course, The Mandarin Palace has a lot more to offer than just slots. Many players regard their library of video poker as some of the best available to US players. With an immersive atmosphere and several full pay games, video poker players can enjoy nearly 10 different games, either in single- or multi-hand varieties.

To top it all off, The Mandarin Palace has a host of table and specialty games. With four different keno variants and gold and standard editions of blackjack, roulette, baccarat, and three card poker, The Mandarin Palace has enough games to keep every kind of gambler entertained.


In addition to giving gamblers plenty of games, The Mandarin Palace ensures that everyone is having a satisfactory experience with their top-of-the-line support. While other online casinos use automated support bots to answer inquiries, players can rest assured that they can talk to a human being 24/7. The Mandarin Palace's live chat is always ready. It can be accessed from within the casino client or on the main website.

While the live chat is great for most inquiries, you may prefer to contact The Mandarin Palace through another way. If you'd prefer, give them a call, toll-free, from several countries. Their website lists the available numbers. You can also send them an e-mail for more complex issues.

Security and Fairness

In terms of security, The Mandarin Palace takes all measures to guarantee that everyone has a safe and fun time. Sensitive data transmitted to and from the casino uses CSS protocol and 128-bit encryption, preventing Internet thieves from obtaining your personal or financial data. Players are also required to verify themselves before they can withdraw, ensuring that fraudsters stay at bay.

The Mandarin Palace is a cut above the majority of online casinos with its fairness guarantee. The games are certified by iTech Labs, and the report is readily available for anyone who wishes to read it. This amount of transparency is definitely unique in the industry and should be applauded.


  • Unique games
  • 24/7 support available in a variety of communication methods
  • High security standards
  • Third-party audit readable to all visitors


  • No instant play Flash client
  • Not as many video slots as larger casino platforms


Official Website:

Languages: English, French, German, Italian

Deposit Methods: MasterCard, Neteller, Skrill, Use My Wallet, Visa

Exclusive Payment Partner:

Currencies: Euros, UK Pounds, US Dollars

Restricted Countries: South Africa

Software: BetOnSoft

Established: 2009

License: Curacao

Casino Type: Download & Instant Play

Cashout Info (New)

Withdrawal Methods: Bank Wire Transfer, Cheque, ECO Card, Neteller, Skrill, Ukash, Visa, Visa Electron

Withdrawal Limits: 5000 USD per week

Withdrawal Timeframes: E-wallets - 2-3 days;Credit/Debit cards - 2-5 days;Bank transfers - 7-10 days;Cheques - 14-28 days

Pending Time: 48 hours

Allow Manual Flushing: No

Contact Mandarin Palace Casino

Owner: Genesys Technology Group

Email: Customer Support

Live Chat Support: Yes

Australia Fax: 0011 8000 204 4444
Australia Toll Free: 0011 8000 203 3333
Canada Fax: 888 793 6474
Canada Toll Free: 888 793 6242
Other Countries: 008000 203 3333
Other Countries Fax: 008000 204 4444
UK Fax: 008000 204 4444
UK Toll Free: 008000 203 3333
USA Fax: 888 793 6482
USA Toll Free: 888 793 6477

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