Lucky Creek Casino

Withdrawal info

24-72 hours
E–wallets
2-5 days
Credit/Debit cards
7-10 days
Bank Transfers
14-28 days
Cheques
0-24 hours
Pending Period
Players from United States accepted.

Casino Review

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of BetOnSoft games. Lucky Creek Casino is licensed in the jurisdiction of Curacao and is one of the few casinos that are still available to American players.

Games

Since Lucky Creek Casino uses BetOnSoft software, it houses some seriously unique games. Most players have probably never encountered them before. Since options for American players are slim, this is certainly refreshing. Get started with Lucky Creek Casino's selection of three-reel and video slot games. With about 35 to choose from, this is certainly fewer than what larger software has to offer. However, no two games are alike. With unique features and themes, these slots are a nice change from the usual.

Lucky Creek Casino spends just as much effort on its table games. The selection of table games uses friendly dealer voices, smooth animations, and liberal pays. The casino offers players several variations of blackjack and roulette, as well as baccarat, three card poker and craps.

In addition to offering players well-made slots and table games, Lucky Creek Casino goes above and beyond with their selection of video pokers. It's hard to find a video poker that seems to draw you in nearly as much as BetOnSoft's. The flashy bells and whistles are just the cherry on top of Lucky Creek Casino's generous video poker paytables.

Support

While their game selection is good, what sets Lucky Creek Casino apart from the rest is its warm Western hospitality. Customer care is the priority at Lucky Creek Casino, and they have taken measures to ensure that everyone can have a satisfactory experience. They begin with 24/7 live chat, which is accessible to both prospective and current players on the website, as well as right from within the game client.

Players also have the option of contacting support with e-mail. Lucky Creek Casino has several e-mail address to streamline complaints, feedback, or questions to expedite the answering process. Additionally, if you are from one of the listed countries on the Contact Us page, you may call them using your nation's toll-free number to speak with a representative.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands this common concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, the company uses a CSS standard for protecting its customers from fraud.

Another common concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is forthcoming with the nature of its games. Independent auditor iTech Labs conducts regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage. This is one of the most transparent operations we've ever seen.

Pros

  • Quality game choices
  • 24/7 support, including live chat and several toll-free numbers
  • Strict security standards
  • Third-party audit visible to all visitors

Cons

  • Fewer games than larger software providers offer
  • No instant play client

Bonus codes

View all

LCEM50FS

50
+ 50 FS on Tomahawk
Get Bonus

Bonus: 50
W.R: 40x
Cashable: No

Read more

LCN150EM

150%
Match Deposit Bonus
Get Bonus

Bonus: 150%
Min. Deposit: $20
W.R: 40x
Cashable: Yes

Read more

LCWODB1

100%
Welcome Bonus
Get Bonus

Bonus: 100%
W.R: 40xb
Cashable: Yes

Read more

Casino complaints

View all

Have troubles with Lucky Creek Casino? Submit a complaint or Learn more.

2 of 3
Resolved Complaints
2 days
Average Response
2 weeks
Avg. Complaint Life
12300 USD
Average Amount

Resolved

$ 12300
disputed amount

After a number of small deposits and reversed withdrawal requests ranging from $100-$200 simply because I did not want to deposit my own funds while ...

Read more

Unresolved

I am susan6709 and for the past week Lucky Creek has had my name displayed as the winner of a sizable jackpot. What they fail to tell you is that they ...

Read more

Resolved

I received a letter in the mail to play lucky creek casino risk free. All I had to do was enter there $100 No Deposit required bonus code. I ...

Read more

Contact Casino

Email
Phone
  • USA: 888 284 5464
  • Canada: 888 251 0889
  • UK: 080 823 87525
  • Australia: 1 800 85 7672
  • Norway: 800 699 22
  • Sweden: 020 798 788
  • Denmark: 808 834 24
  • Holland: 808 834 24
  • Holland: 808 834 24

Players reviews

reviewed on 12/01/2014 Latvia

Hello, dear askgamblers! This will be my review for Lucky Creek casino. They are powered by Saucify (Betonsoft) software and I decided to join them, because I was interested in their offer-150% deposit bonus and after that's taken you can claim 50 free spins. I signed up and contacted the live chat to ask if residents from my country can get it.

I was connected to a support person right away, which is nice that you don't have to wait at all. Support told me that I was eligible for thi nice offer. I made the minimum deposit to get this bonus, which was 20eur. I got my 30eur bonus immediately and with 50eur balance I was ready to go.
I played Perfect Date slot. It has 30 paylines and I played it with 0.60eur bets per spin. Many spins were empty, but the ones that weren't gave me a little more than my bet wins, mostly 70-80 coins. I played it for about half an hour, didn't get any free spins features, but boosted my balance for few euros and then switched to Double Trouble. It is a quite new game. I placed 0.45eur bets but I didn't have any luck with it and I lost half of my balance there.

Then I went to Sweet Success. A 50 payline slot with candies all over it.I’ve played this game before and it is one of my favorite games from Betonsoft I placed 1eur bets per spin. I had a few successful spins, but mostly the spins gave 1/5 part of my bet, so eventually it led me to an empty account.
Later I used my 50 free spins .They were for Tomahawk slot, which is a 243 way slot and it got me 13 eur wins. After some quality time spent at Rise of Spartans I lost them too.

Although I haven't cashout from this casino, I think it is trustful. The live chat is great-easy to contact, fast and helpful. Casino has also download version, so the ones that don't like flash play can play at this casino too. The games are nice too and I think I will make another deposit there sometime.

reviewed on 06/29/2014 United States

Lucky Creek Casino is one of the Bet on Soft providers,,which before they were my favorites.I amregistered plaayer I can say at every Bet on Soft Casino,but not a depositor.I registered here long time ago and they were running some promotion for 25$ free chip when you join them.I registered straight took the 25 fee chip and started to play.

The first and my favorite gam from Bet on Soft Casinos is Age of Spartans ,which I was playing it many many times and have to say on this game I had only once luck to win something decent.Age of Spartans game didnt win me anything ,so next step was to change the slot.My next game was Tails of NY ,which is great game by me,because it has free spins feature and a bonus round.This game has won me about 10$ ,but that was not enough to wager the bonus ,so I continued to play this game till I lost it all.

Lucky Creek Casino has gave me few other nodeposit bonuses ,even if I never deposited there,but I have never managed to wager the bonus from those free spins.This kind of casinos if you deposit ,they will allow you up to 8 free spins or free chips to use and after you must deposit if you ant to continue to play.Well my story why I didnt deposit here ,its just because I created another account,but not by my mistake but FB mistake,once I tried to log in via FB and after that it looks like I had 2 accounts.

I talked to chat support to delete my other account and asked them if I deposit ,will they guarantee me if I win something I wont have problems,well the chat support didnt want to answer me ,they said it will be ok ,but they cant give me no guaranties ,well I dont want to deposit if they are not sure.I like this casino,but I stopped playing there since then.They have great promotions and alot of free spins for theirs depositors,so by me they are good casino.

reviewed on 09/08/2012 Bulgaria

Lucky Creek casino is definitely one of my favourite BetOnSoft powered casinos. I simply adore this software provider, because it’s making perhaps the best slots in the last years and since Lucky Creek is a part of Genesys Group, which is still considered to be a safe place for your money, I was pretty sure and confident, when I joined them!
So, what I like about Lucky Creek casino is:
- Well, I’ve already mentioned that a casino, powered by BetOnSoft has a similar effect upon me, to what is the red color on the bull – so hard to resist on the desire!:)
- When you have a day, while playing the slots there, that’s always a day to remember! I made almost $1700 playing only my beloved City of Gold slot with bet 1.00 and 2.00 per spin!
- Bonuses, bonuses, bonuses! I can hardly remember of another casino, which is even close to what this casino had given me as bonuses! Bonus for my first deposit, for my second deposit, for all the next deposits, for my birthday, for my losses, even for my bad mood! Yes, it’s true, I’ve deposited there a lot, but so did I in many other casinos, and what did I get in return?! So, perhaps this is the best place to say – “Thank you for your generosity, Lucky Creek!”
- Very competitive loyalty program.
Now time to share what I don’t like about Lucky Creek casino:
- I had to use my credit card for depositing there, because deposits, made by Neteller and Moneybookers were not eligible of getting the welcome bonuses! That’s not fair and you know it Lucky Creek! Hope you will change this stupid term soon!
- They pay only twice a week, which is awful!
- A refund to my credit card usually arrived after a week at least, most of the times – at the end of the second week, which I also find as rather unacceptable!
- Very long pending period – at least I thought so, since the resistance of reversing a withdrawal was “a mission impossible’ for me at that time:)
- But the worst of all is … the girl from the home page! :) She’s ugly, I can’t stand her face and she’s there for ages! Please, Lucky Creek, make her go away and I will come back to you immediately! :)
So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 10/10
Security: 7/10
Finance: 4/10
Bonuses: 9/10
Terms&Conditions: 5/10

Overall: Good and safe online casino! If only they were paying faster…:)

Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

reviewed on 06/20/2012

For the month of June funding is taking longer than in prior months. Just notice the post Casino out of money. Funding has been promised to me on two occassion but not received it yet. Made withdrawal early part of June. Waiting to see if funding takes place.

reviewed on 04/15/2012

Lucky Creek Casino

Lucky Creek Casino is a casino in the Genesys group of casinos, which includes Mandarin Palace, Lucky Creek, Treasure Mile, Wiz bet, and Grande Eagle Casino. It also uses Bet on soft Software. Lucky Creek is one of if not the only Bet on soft casinos that not only offers the software download, but also allows you to play to on the website itself, through flash players. Bet on soft, has one of if not the best forms of software that is available to players who live in the United States of America. It has a lot of different slot games, ranging from one line classic slots, to five line classic slots, to nine line video slots to fifty line video slots, to multi way winning video slots such as Road Trip Max Ways where you have two hundred and forty plus ways of winning, the slots also have cool three dimensional graphics. On top of the wide variety of slots they offer, they also offer multiple forms of black jack, from single deck black jack, to Atlantic City Blackjack, all the way to Vegas Blackjack and Vegas Black Jack Deluxe Edition. They also have progressive games such as one line, and fifteen line Dream Wheel Slots, and a vast array of video poker games, that allow you to play one handed, ten handed, and fifty two handed, with a progressive video poker game called Rocket Jacks, that pays a progressive jackpot if you hit a royal flush. They also have double, triple bonus poker, deuces wild, bonus deuces wild, and deuces and jokers. Lucky Creek also has all a great selection of table games and scratch offs. Lucky was the third or fourth casino I played under Genesys, using a code for free spins I won $25 playing Fist full of Dollars. I ended playing Roll Up Roll Up, I ran good, hitting a silver medal, and getting to the bonus round, I even made the play through, but just like every casino I seem to play once I make the play through I can’t win anything else, I blew it all on Blackjack, Video Poker, 2 escorts and 8ball lol jk, but I did lose it all as soon as I made the play through, my 20 wasn’t ever good on black jack and I was lucky to even get a jacks or better pair, I doubt any of these casinos are truly random generated but that’s why I mainly use free chips. AG has a match offer using this link http://www.askgamblers.com/casino/lucky-creek-casino-review-r4220.

Rating 9 /10


Ian

reviewed on 03/10/2012

i seem to have good luck at lucky creek

Casino News

View all
November 24, 2014
by Glen Garner

Lucky Creek Casino is challenging you to a two-part bonus duel that you’re practically guaranteed to win! First, draw your pistol and get a quick ...

Read more

November 13, 2014
by Dubravka Davidovic

It’s an exciting month at Genesys Club Casinos as they are hosting 5 challenges at 5 great casinos giving you 5 fabulous chances to win. The Genesys ...

Read more

May 22, 2014
by Hanafi Hussein

Genesys Club Casinos are going zany this May. They are bringing all kinds of zany offers to players, with any excuse under the sun, so long as ...

Read more