Lucky 18 Casino

Withdrawal info

42-56 days
E–wallets
4-6 weeks
Credit/Debit cards
4-6 weeks
Bank Transfers
4-6 weeks
Cheques
5-10 days
Pending Period
Players from United States accepted.

Casino Review

Lucky 18 Casino is a regal online casino that offers a full, downloadable casino as well as a miniature instant-play client. It is powered by Real Time Gaming, one of the biggest software platforms in the online gaming industry. The casino holds a license in the jurisdiction of Costa Rica. Lucky 18 Casino gladly accepts players from the US.

Games

If you're looking to play some of the most exciting slots online, Lucky 18 Casino is a good choice. They feature over over 80 different slots, including bonus five-reel games and traditional three-reel games. Enjoy features like expanding wilds in Count Spectacular, free spins in Warlock's Spell, or feature guarantee in Dice Mice. The games also feature the RTG random jackpot feature, as well as a few progressives with jackpots of over $1 million.

The table game selection at Lucky 18 Casino is remarkably diverse. They feature a number of different blackjack games including Blackjack, European Blackjack, Pontoon, Face Up 21, and Match Play 21. Other games they offer include European and American Roulette, Red Dog, Baccarat, Craps, Vegas Three Card Rummy, and Sic Bo.

The video poker variety at Lucky 18 Casino is one of the largest in the industry. They offer both single-hand and multi-hand games with a large number of variants in each. Choose traditional varieties like Jacks or Better, Deuces Wild, Joker Poker, and Tens or Better, or try something a little different like Double Double Jackpot, Mystery Bonus, and Pick 'em Poker.

Support

Lucky 18 Casino has taken the necessary steps to make their customer service team operate at its best. If you ever need to contact support for any reason, you have numerous ways of getting hold of a representative. The fastest way is to use the 24/7 live chat feature available through the casino's cashier. You can also speak to someone over the phone by calling their toll-free international and UK numbers. Lastly, you can send them an email using the appropriate address for your inquiry. See their "24/7 Support" page for more information.

Security and Fairness

Lucky 18 Casino appears to understand the importance of player safety. Their "Security" page details the steps they take to ensure that your personal and financial information does not leak out onto the Web. Most importantly, they use RSA public/private key encryption to hide your data as it travels to the Lucky 18 Casino server. Once at the server, your details are protected from unauthorized access by the latest firewall technology.

Since Lucky 18 Casino uses RTG software to power their games, you can know for a fact that they are fair. RTG is one of the oldest software providers in the world, and they have been subject to dozens of independent randomness audits over the course of their history. The Lucky 18 Casino features a seal of genuine randomness from TST. Unfortunately, the full audit certification is not available for viewing.

Casino complaints

View all
1 of 6
Resolved Complaints
2 days
Average Response
1 week
Avg. Complaint Life
2000 USD
Average Amount

Unresolved

I took a payout on July 8th of $2000.00.......was told on August 8th it had been approved....still no payout... and they are not answering my e-mails ...

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Unresolved

Its been almost 3 months since a withdrawal request I made was approved and I still haven't received a check. Every time I am able to speak with ...

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Unresolved

Lucky18 owes me $100--$50 of which was withdrawn (and acknowledged by email from Angela, Accounting Mgr) on August 8, 2012, and $50 of which was ...

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Casino details

Official Website
http://www.onlinelucky18.com
Software
Real Time Gaming
Deposit Methods
CLICK2PAY, EcoPayz, Maestro, MasterCard, eWallet Xpress, Visa
Withdrawal Methods
Bank Wire Transfer, Cheque
Withdrawal Limits
2000 USD per week
Currencies
Euros, US dollars
Languages
Danish, English, German, French
Allow Manual Flushing
No
Established
2008
Licences
Costa Rica
Casino Type
Download, Instant Play
Owner
Ruby Heights Limited Casinos

Players reviews

reviewed on 04/20/2013

Hello, players from askgamblers i would like to share my experienced here at Lucky 18 Casino and also this is listed to my favorite software powered by Real Time Gaming :) This another good casino powered by Real time gaming which means some great games available. I also knew that this casino don’t offered a progressive bonus as now most of the casinos do ( if iv'e not been mistaken) but they do offer a good sign up bonus of 100% up to $100-$1000 and also No deposit bonus or simply NDB, which is a good way to start in this casino.

Okay, before I started playing I went to live support to be sure that I won't encounter any problems with my deposit/bonus that the most important thing if your lazy reading their terms and conditions. Their representative was kind enough to inform me about the promotion and the terms and conditions so that everything will go smooth nice lucky 18 casino supports :3.

The most exciting part is i had no problems depositing just that they asked if i can submitted my documents from the beginning or after playing. This was no problem for me as I have all the documents needed ready to be forwarded. I don't take the advantage of their no deposit bonus i rejected to claim it not for now instead i claimed my bonus 300% match for their 1st deposit offer instant as I made the deposit so I could start playing the games that I knew to be worth playing. The wagering is normal, meaning that you have to play it the amount 30 times in order to proceed with the payment i deposited $50 and get $150 bonus and the equation for the wagering would be 30 x 50 + 50 = $1550. Despite the fact that I was on a good winning streak I somehow got greedy and I managed to lose all the money. So I decided to do another deposit as I was sure that this time I will be able to win and cash out. I went to live support and they did actually offer me an extra 20% bonus which was good enough for me since I didn’t really care that much about the bonus since I was decided to win here after I lost my first deposit. I didn’t manage to win a lot so I decided to take a break for the night and come back the other day. What I did and I managed to win all my money back and an extra of 200$. Because I sent all the documents that they requested immediately when I deposited I only had to wait 3 days till the money were into my neteller.

My remarked to this casino is fragmented due to their service capabilities.

Support: 8/10
Software: 9/10
Security: 8/10
Finance: 8/10
Bonuses: 7/10
Terms&Conditions: 8/10

reviewed on 03/10/2013

I would never go back to this casino ever again! On my first time here in Lucky 18 I wanted to play the $18 no deposit bonus which ended up melting like butter on a frying pan so it did not last very long and then I proceeded to make a deposit. The biggest problem I had to face is when I won money from the $18 to the tune of $50 after all wagering requirements have been met. I contacted support which is only available inside the download version and the operator wanted me to deposit $100 just so I can withdrawal the $50. This sounded too good to be true but as gullible as I was I did it anyways to release the $50 I have won on the $18 no deposit. This of course was when I did not meet up with affiliate websites like AskGamblers. And you know what the best part is! They took my $100 and my winnings! I did not know what to do about it at the time. It was like being hit in the dark or being stranded on a island. All I could do is accept my losses and just move on. Another lesson learned on myself which is to check up on every casino that might give out red flags, suspicious activities and what other people have to say with their experience on Lucky 18. Another problem they had was when I went to Lucky 18 casino`s website, every time I clicked on 24/7 support it takes me to a different website like Rich Casino. Rich Casino? Why would Lucky 18 bring me here!? Other times it takes me to a blank page where it says on the top ``Secure-Bonus Click here for more Bonus Free`` then it automatically downloads Crazy Luck casino on the bottom of my screen. What is going on? I thought this is a page for contacting support? As with many casinos out there Lucky 18 was technically a trap door for people to fall into so they can take everyone`s money. It`s a good thing I did not fall into another trap by making another deposit otherwise this saying would apply,``Fool me once shame on you, fool me twice shame on me!``. People stay away from this casino at all times! There are better RTG casinos out there that will treat you right! As for my rating on Lucky 18 it is a 0.5 out of 10! They should be called Unlucky 1 instead!

reviewed on 09/08/2012

If there is a casino, which can literally bury you in free chips, than it should be Lucky 18 for sure! Since I joined these guys a few months ago via AskGamblers.com, so that I was able to use the no deposit codes, I got free chips in three times.
Now, time for some inside information!
The good part:
- The casino is powered by RTG! I love RTG and its slots preliminary!
- Tons of free chips, what else you may desire from a casino!
- Pretty decent match bonuses, some of them up to $1000!
- The casino got a live support.
The not so good part:
- Terrible website! Some of the links and buttons don’t even work properly or don’t work at all! You may click on the live chat icons across the site as much as you want, but with no effect at all:(
- If there is a perfect example of how a banking section shouldn’t look like, well, I suppose Lucky 18 wins the big prise without a competition!
- Live chat support is available only from inside the software.
- It is written in the website that the casino is RNG certified, but when I requested some evidences, all I got was a deafening silence:)
- The bonuses are sticky – this means you cannot withdraw them, even after all the wagering requirements are met.
- Still much to be desired from their general terms and conditions, since there are a little confusing, for example look at this last term in the section: “15a) Terms of Withdrawing Non Deposit Bonus. All wins from a non deposit bonus will only be paid out when a minimum of $100 has been deposited and played with in their account. A maximum of 2 non deposit withdrawals are available up to a maximum of $50.” First, this number “15a” is appearing as if from nowhere, since there is NOT 15 before it, nor 14, nor 13, nor even 1?! Second, I already got three no deposit bonuses – how this happened, when they are stating that a player can receive only 2? I suppose that makes me some kind of rascal, right?! :)
So, to summarize I will use some simple rating scores:
Support: 5/10
Software: 9/10
Security: 5/10
Finance: 0/10
Bonuses: 0/10
Terms&Conditions: 0/10

Overall: Proceed with caution!


Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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