Lock Casino Website

Lock Casino Review

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CasinoRank
6.0 / 10

Based on Casino Facts (6.2) and Players Complaints (5.5)

Review updated 2 days ago.
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Lock Casino Bonuses
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Lock Casino Reviews from our community

Icymod reviewed On 04/18/2013

I know Lock Casino because I once played on their Poker Room Lock Poker. I became attracted to this casino for one reason, okay maybe there are more reasons but one of them is because of their 400% match bonus. This 400% reminds me of the bonus found at Lucky Red only worse because Lucky Red has 25x (deposit + 400% bonus x 25) for the 400% and Lock Casino has a "slightly higher than the average" wagering requirements of 35x. I do "think" both RTG casinos still allow wagers on games that do not contribute to the wagering so this may give me an opportunity to increase my balance on Table games to keep my balance steady. I became uncertain about placing bets on other games besides Slots so I contacted Live Chat to confirm. This individual was not answering my questions properly. For one thing I asked him a question if it's alright to make wagers on Table games since only Slots contribute to the playthrough and he gives me the rules for the bonus and links for the Poker Room & Casino. I asked him "Will placing bets on the non-slot games such as Blackjack or Roulette restrict me in any way? Will my funds be null and void if I do? He later replies that they can credit the bonus manually and if it were a poker bonus that by hitting certain amount of points, $5 increments will be credited to my account. I was not asking about poker bonuses or if I had problems getting my bonus, I was asking if other games were still allowed even if Slots were the only contributing games. This was the 2nd time I asked him about my question which left me asking myself "What is he talking about?". I don't want to be rude but I wanted to say "Did you hit your head with a blunt object just recently?" but what's the point, he couldn't answer my question so instead of persisting I just thanked him and said goodbye. Since support was someplace else I got my bonus just fine by putting the code for the 400% and made a $50 deposit (Still had a lot of winnings left over from other casinos). While still doubting if playing on other games were fine I stuck to just Real Series Slots (Jackpot Slots included) just to be safe. With $50 plus my 400% or $250 total I needed some serious heapings of bets if I am able to withdraw some moolah. So I placed bets on Warlocks Spell, $2 for 1 hours then came to Paydirt! for $1.25 for 2 hours, then came the rest....Crystal Waters, Happy Golden Ox of happiness, Cleopatras Gold, Honey to the Bee, Achilles, Ronin, Green Light, Jackpot Pinatas ($5 per bet), Red Sands, Goldbeard and finally Sunken Treasure. Everything were on bets between $1 - $5 all within 5 days of playing my balance. I couldn't take down my WR in just one day because it was too much to handle so I split up my sessions at different days. Within this process I even had to revisit these slots. I kept switching and switching games to see what bets and what games really worked well for me. Bunko Bonanza and Treasure Chamber were useless to me. Of course I had to play the role of the rich to achieve my playthrough so every spin I made had to be extravagant and they did not come cheap! When my playthrough became my cash balance (finally) I withdrew $600 after some serious "D*m* right I played by your rules and did not like it one bit, (lol storms out of the room)" playthrough. I probably should of added something more dramatic like "this is what I think of your precious rules (readies spit/tears rules on paper into pieces)" but I wasn't on that road so what I said firstly (the first one) is enough. The bonuses were good, the wagering is slightly off a bit, support wasn't giving me answers, the wait when it comes to approving my documents and withdrawal request was pretty slow but the games that Real Time Gaming held are of no disappointment to me.

Support: 2/10
Terms and Conditions: 8/10
Deposits: 8/10/
Payouts: 8.5/10
Withdrawals: 4/10

ValDes reviewed On 05/27/2012

Lock casino is a typical member of the new wave casinos powered by the famous Real Time Gaming software! What distinguishes them from the old timers is the desperate attempt to run away from the previous bad reputation and the modern, good looking websites! But it is not a simple job to be a reputable casino! I have seen and tasted hundreds of them and I know very well that you need a dedicated squad and a really modern thinking marketing team, along with super experienced casino managers just in order to swim out of the pool of mediocrity! And Lock casino has a long way to swim until the shore of success id reached! I didn’t managed to win anything there, so I am useless in the questions of withdrawing but noticed some other issues:
- although I really adore their website, some of the information is scattered to many places and that confuse customers like me. For example I have to look in the FAQ or to look for the live support just in order to get basic facts about the banking in Lost casino, wasn’t it easy to put some sentences in the main Banking tab instead?
- I don’t think that Lock casino will attract many new customers with such kind of bonus policy – all of them not cashable and with insane wagering requirements on top of that?!
- This casino is licensed and regulated by the government of Curacao, Netherland Antilles, and I have mentioned numerous times in my previous reviews already that this place - Curacao means only instability and unreliability!
- I wish that their support – both e-mail and live, are fast and professional just as much as they are polite! That would make definitely put some extra money there, but for now it is out of a question!
So, to summarize I will use some simple rating scores:
Support: 5/10
Software: 9/10
Security: 5/10
Finance: 5/10
Bonuses: 5/10
Terms&Conditions: 5/10

Overall: Good casino, but always keep your eyes wide opened!


Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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Casino Review

LockCasino.com leads the industry with fearless innovation. From the custom lobby, custom cashier, switch real to fun mode, and the first Mac download in history. This is the future of Casino. The next generation where players come first, payouts happen instantly and customer support does have a smile!

Casino Games

LockCasino.com offers an amazing selection of your favourite casino games, over 200 games, over 15 progressive jackpots.

Customer Support

LockCasino.com offers some of the industries most knowledgeable staff, available via Live Person support 24 hours a day for all inquiries, as well as email support.

We welcome players from all over the globe, including our friends in the USA. We offer several deposit options to make your experience as pleasant as possible.

Bonuses

-100% deposit match up to $500 per deposit, redeemable 5X per player (total $2500 possible bonus)
-Slots 400% bonus up to $2800, redeemable 1X per player

Details

Official Website: www.lockcasino.com

Language: English

Deposit Methods: Bank Wire Transfer, eWallet Xpress, MasterCard, Skrill, Use My Wallet, Visa

Exclusive Payment Partner:

Currency: US Dollars

Restricted Countries: Costa Rica, Indonesia, Korea, Democratic People's Republic of

Software: Real Time Gaming

Established: 2009

License: Curacao

Casino Type: Download & Instant Play

Cashout Info (New)

Withdrawal Methods: Bank Wire Transfer, Cheque, ECO Card, eWallet Xpress, Neteller, Skrill, Use My Wallet

Withdrawal Limits: not stated

Withdrawal Timeframes: 1-2 days for e-wallets,7-10 days for cheque and bank wire transfer

Pending Time: 3-5 days

Allow Manual Flushing: no

Contact Lock Casino

Email: Customer Support

Live Chat Support: Yes

Latest Casino Games

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