Las Vegas USA casino is another member of the group of RTG powered casinos, which are desperately trying to keep the bad reputation, connected with such casinos previously, alive at any cost!
When I joined them back in the end of 2010 I was really hoping of a good service, since their casino was promoted around the internet as a top pick! It turned out to be a pure lie! Although the welcome offer was a little strange – 125% match to the amount of the deposit till 100 and 25% to the sum above 100, it was cashable(at least the support told me so), but the wagering requirements were impossible for achieving! Since I was from the customers, based outside USA and Canada, I was expected to turn my bonus and deposit 100 (one hundred) times in order to cash out?! It is easy to guess that I never used any bonus there, but that didn’t spared me the troubles at all! I made a small deposit of 65$ and tried one of my favourite RTG slots, called Happy Golden Ox of Happiness. This game is set to 1.00 bet per spin and got pretty decent jackpot, which is still a dream for me after 4 years of chasing! Anyway, I was pretty lucky and soon I got 3 free spin features in a row and my balance jumped quickly to almost 430$. I tried some more slots and after a day the sum became 650! So, I decided to withdraw and went to the cashier. Be advised that if you don’t have a Skrill or Neteller account, you are supposed to be in a trouble, since their timeframe for withdrawing using another method is a complete disaster! So, based on the fact that I already had a Moneybookers (they were still with the old name then) account I was quite confident and withdrew all the money, considering that the process will not take very long to accomplish! Be warned, that it does not matter what is written in the website – the actual times for cash outs are several times longer! On the fifth day my payout was still in a pending period, although my documents were verified successfully! The live support was constantly deceiving me that my money will be processed today, tomorrow, than the day after tomorrow and so on. On the second week I lost my good temper and got pretty harsh live chat session, which brought me nothing but more nerves and I reversed some of the cash. Than on the next day a little more and at the end of the week I lost everything! And even when I reversed the last 150$, they were still in a pending status – after more than 11 days!!!
So, to summarize I will use some simple rating scores:
Support: 0/10
Software: 9/10
Security: 5/10
Finance: 0/10
Bonuses: 0/10
Terms&Conditions: 0/10

Overall: Avoid this casino! Far away from the minimal standards!

Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!