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Karamba Casino

5.75
PLAYERS FROM UNITED STATES NOT ACCEPTED

Karamba Casino is an online casino that uses a modern instant play interface. The casino games are provided by Aspire Global and include titles from leading software providers including NeoGames, Microgaming, NetEnt, NextGen Gaming to name a few. They hold an online gaming license from the jurisdiction of Malta. Unfortunately, various regulations prevent Karamba from allowing US players to register.

Games

Because Karamba offers games through the NeoGames platform, there are over 90 to choose from. Most of these games fall under two categories: slots and instant win games. The slot selection at Karamba is quite diverse, ranging from traditional three-reel games to modern five-reel video slots. Each game comes with its own paytable and theme, so there's enough variety to ensure that everyone can find a few favourites.

Karamba actually features one of the largest selections of scratch games and instant win games in the world. Although they do have a fair number of games that are simply virtual scratch cards, they do have many others that put a few twists on this classic favourite. Games like Bubble Bingo and X&O, for instance, take basic fixed odds games and turn them into something unique.

Aside from slots and scratch games, there's not much else available at Karamba. Table game enthusiasts do have roulette and blackjack available, both of which use standard Vegas rules and are available for any size of bankroll. However, if you are looking to play other table games like Caribbean Stud Poker or baccarat, you will want to look at our casino listings for a place that better suits your needs.

Support

Nothing is more frustrating than not being able to get the assistance that you need. Karamba understands this. To ensure that you get a prompt response when you need one, they have support representatives working round-the-clock ready to answer any questions you may have. For most players, the most convenient method of contact is by live chat. However, you can also give Karamba a call on their toll-free or international number, or send them an email and get a response within 24 hours.

Security and Fairness

To protect all of their players, Karamba uses SSL encryption provided by the industry-leading security professionals at VeriSign. This protocol makes it impossible for anyone to steal your data as it travels to the firewalled Karamba servers. It is the same level of security that is used by most of the world's online financial institutions.

Fair play is also something that every player should look for before signing up at a casino. Karamba has included an audit report from iTech Labs on their website. This third-party auditing company is one of the most well-known in the world. Although the report is dated, there is no doubt that the games run by the NeoGames software use genuine randomness.

Pros

  • Slots and scratch games hard to find anywhere else
  • 24/7 support available through live chat, as well as phone and e-mail
  • 128-bit SSL encryption
  • iTech Labs certified random

Cons

  • No US players permitted
  • Limited selection of table games and video pokers
  • Third-party audit dated for 2008

Karamba Casino Reviews by Players

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resch13 1 review
United Kingdom
Message
Well, it is a normal casino site. Good games, and it is all. Oh, if I could withdraw my money, I always got it to my bank account.
They give bonus without question. Yes, it nice, BUT! After bonus you have to play the amount of the bonus 35 times! So I had £100 in. I paid in £10 and got £3 bonus. (I did not see I have money in before). I tried to withdraw the £100, BUT!!! I could not, because I had to pay the bonus 35 times (£3 x 35 = £105). The funniest, there is not any opportunity to say "no" for the bonus. If you want to play, you have to accept the bonus. If you accept the bonus, you can play, but more then you wanted. Oh, one more funny thing: I had £113 total. I had to play £105. So I should have minimum £8 after it. I won about £40, so £40+£8=£48. So why could it happen that I had to go down until £10? Because the system did not let me to withdraw at £48, at £20 or at $12 either!
The live dealer casino is fantastic, great options, always a free table and spaces to sit. They also have a local number to call which is very rare for casinos these days. Such a great platform I am really impressed and would give higher rating if it was not for the issues below.
There have been some cashier issues. I was able to deposit close to £15,000 within 24 hours but only allowed to withdraw a maximum of £7,000 in a whole month!!! This seems highly unbalanced and an email request was sent to casino management a few days ago but completely ignored thus far. Hopefully I will be able to update some positive news soon otherwise I will simply be sitting for months at a time waiting for these cashouts!!!
Ashp1982 1 review
Australia
Message
The myth of fast withdrawals. Bonuses were good but took a long time to play off the wagering part
48 hours held in the casino account and a representative offering me bonuses to reverse my withdrawal. Called 8 days after i made the withdrawal only to be told i would have to wait another 10 to 12 days for a cheque and that will take another 3 days to clear if it arrives at all. I cancelled my account as soon as i heard that. Has the worst withdrawal policy of any of the casinos i have played with. I highly recommend not joining Karamba. I will have nothing to do with them again
Mrbee 1 review
Spain
Message
Fantastic customer service, super-friendly attitude and generous with bonuses upon every deposit either I want bonus or free spins, they let me choose!
I wish they will let me cashout in 3 days only via bank transfer but I know that this is not depending on them only, but overall cashout procedure is fine even if up to 6 days.
alessandro 1 review
Japan
Message
All my queries are always replied pretty rapidly both via chat or email and my 3 cashout were approved and processed according to the standards of the industry.
Maybe the service could be improved by extending the available chats hours since I live in Japan and this is a small issue but still I can communicate very well with emails
nickuk911 16 reviews
United Kingdom
Message
Likes: Well I like to be as honest as I can when writing a review so here goes.

For me nothing at Karamba stood out and would make me deposit here again but I was able to make a small profit and was paid all be it a little longer than is ideal.

Nothing else I would say I liked about my experience here.
Dislikes: I have a few, I hope Karamba read this and perhaps address some of the issues i found.

- Welcome Bonus is automatic..Why? Why not just include a tick box so players can decide if they want to be tied to a 35x Wagering of their funds?

- Long Pending Times for Withdrawals – Mine was pending for about 57 Hours which is over their stated timeframe, It really turns me off when a casino likes to leave players withdrawals pending in the hope they reverse and lose their winnings.(I actually deposited on Virgin Games the night after and made a withdrawal and it had arrived in my Bank just as Karamba started to process my withrawal from the previous Night!)

- Responsible Gambling Limits – I noticed when trying to apply a weekly limit of £20 i was not able to, the minumim was £50 weekly, £100 monthly or £20 daily...surely the player should be able to select an amount they are comfortable with?

- Website design was a bit of a turn off, pretty outdated aswell as the my account and deposit section – needs a revamp.

- WMS Raging Rhimo is displayed, I love to play this game but when clicking it the website took me to another lobby of games but no sign of Raging Rhino? When searching for the game in Search box no results.

- Games did not run smoothly, quite choppy – tried on Chrome & Firefox with the same results.

Overall other then making a bit of profit and getting paid it wasn’t somewhere I would return to play Casino Games due to the above issues and have closed my account at Karamba.
elizabeth 1 review
Ireland
Message
Nothing as software defective and cant play after depositing.
Demo games work lol
Beware serious software issues can happen such as spinning games which you cannot get out of which they are unable to rectify.

Over a week presently.
Log in watch game spinning then disconnect repeat

The software issue is on Karamba's part.
This is apparently a third party issue according to Karamba but that is all the info given.

Prepare to spend many hours emailing as they very slow to respond and when they do it wont be specific to your issue and you need to e mail many many times

Am presently trying to get refund of deposit but even that seems beyond them.
Prepare to spend hours in e mails if any issues arise on this site.
KARAMBA CASINO REPLIED ON SATURDAY 9. JULY 2016
Dear Elizabeth,

Thanks for your message.
I was not able to find your account. Could you pls login to the website and ask for Nico our shift supervisor? He is waiting for you in chat to solve the matter.
Best Regards
Proma11 1 review
Spain
Message
I'm not a big player. I know :) But you treated me as such!

I won with the free bonus you gave..Yeaaaaa! 750 euro but still..

Thanks guys. See you on chat later
KARAMBA CASINO REPLIED ON THURSDAY 7. JULY 2016
dear Proma11,

Congratulation for your win & Thanks for the great words!
I just credited your account with some free spins.

Good luck!
Philip P. 1 review
United Kingdom
Message
Range of games, deposit options, not much else I can say positive about them after recent experiences.
Terrible customer service, site has been frozen for 7 days, personally like other players I'm frozen in a game, can't get out of the game, can't deposit, can't withdraw, customer service do nothing but keep claiming its a third party provider and will be solved within a days. Now been 8 days. First time I've ever written a formal complaint to the UK Gambling commission about an operator.

Also from playing experience site has tendency to let you go on a bit of a winning run, but then then you will go on a consistent losing streak.
KARAMBA CASINO REPLIED ON THURSDAY 7. JULY 2016
Dear Philip P.

Thanks for you message.
As we mentioned to you a few days ago, your case was forwarded to the 3rd party provider which is looking into the matter.
Our Support team leader emailed you these last few days, asking you if you would like to be refunded. We are just waiting for your answer in order to proceed.

I looked at your account and was happy to see that you actually are a winner at Karamba! Managing to withdraw nice amounts in excess of deposits made, which doesn t match really the last sentence of your comment "you will go on a consistent losing streak.

Our devoted support is still waiting for your instructions

Best Regards
Antoniac86 1 review
United Kingdom
Message
Super cool support team at Karamba and love their games and products. But most of all their support team in chat are awesome. Love them all but James gave me so much help and added me some nice bonuses which I ended up winning with! xx
KARAMBA CASINO REPLIED ON THURSDAY 23. JUNE 2016
Dear Antoniac,
Thanks for your feedbacks :)
I forwarded to James your comment, you made his day!
LET S GO KARAMBA!
Best Regards
Games they have available are good a great range and great choice.
The customer service is not good, I played my bonus through which was wagred beyond belief. I think I had to play like 900 british pounds before I could cashout but playing the starburst starting on 2 pounds a spin then upping it to 5 pounds. I did it and managed to hover around the 500 - 850 pounds profit. Eventually I withdrew 720 so for once I had a good win.

Anyway this is where I have a problem with Karamba. I was to believe my funds would be hitting my bank with 3 - 5 working days as they do but no. They sent me an email 48 hours later saying they require photo i.d and iIhave untill the 16th/09/2015 to do it. So fare enough I did it, I never got a reply. I contacted their support and the response I recieved was they will contact you when they get the email.
They recieved this email 3 days ago and still I have had no response not even to tell me it has been recieved, all I know is come the 16th I may loose my winnings and some email was asked to provide proof of whom I am. Now they have my passport driving liscnse and wage slip, not good enough and I strongly advise using another gaming site, if anybody knows Karamba better than I do and this is the normal please inform me but as a new customer I think this is taking longer than it should. I have never had this delay with any other website.

Many thanks
steverich 5 reviews
United Kingdom
Message
A nice selection of games but,
very arrogant staff. Deposited £50 and received £50 match bonus. After getting up to £1000 I withdrew the money. The following morning I received a 'congratulations' e-mail encouraging me to reverse the withdrawal and play some more. I sent an email saying I did not wish to and with 20 minutes they had declined my withdrawal and taken my winnings. Apparently my bets were too large and went against their fair play policy.
Usual nonsense from a bunch of charlatans. Unhappy with my refusal to reverse withdrawal they used the small print to take winnings away.
Avoid at all costs. Another dreadful bonus deal.
Susiee 2 reviews
United Kingdom
Message
I must admit I found Karamba support staff extremely friendly and they answered all my questions. They have a great choice of games although I only play one! And when I win I receive the money much quicker than with the other sites I play with. For me Karamba is the best site around!
Can't think of anything I dislike, except that I'd like to win more often!!
Ahmo6 232 reviews
Message
Karamba Casino is powered by NetEnt, NeoGames and Cryptologic (WagerLogic). I joined this casino recently mainly because of the NetEnt software, since lately I have been playing them a lot, along with Microgaming. After seeing that this is a nice, safe and trustful casino and also seeing a lot of positive reviews about it I just could resist it. So I loaded their page which is really nice and I immediately saw the 100% match up bonus with 100 FS on Fruity Friends that I also couldn't resist.

So I instantly made an account here and contacted their support to ask them about the wagering requirements for this bonus. After waiting for couple of minutes I got my answer which was 35x and since I was happy with that I claimed the bonus on my first deposit and after 10 minutes I was all set with my bonus and FS. Without waiting much I started playing the slot on which I had FS and after I was done I had 43$ more on my balance which was pretty amazing. So in total I had 93$ and I decided not to switch slots because I was really liking this one, so I just kept playing it but with a 1.25$ bet per spin. After some time of playing my balance increased to 150$, but I did had a lot of ups and downs before managing to finally had some nice wins on free spins. I continued playing since I was really close on meeting my wagering requirements on my bonus and FS before I can ask for a withdrawal, so after a while of playing I met my wagering requirements and I had 250$ on my balance, but then I thought why not play more and get some more money, basically I was kinda greedy. But after losing 50$ I just decided to ask for a withdrawal of 200$, which went really smoothly without any problems. Definitely a good casino with a really nice support and I would gladly recommend it to you. 9/10
I like the way they approved their games, I am playing already now tree days, started with 10 free spins gift. I like their royalty programm as well.

I like this casino, I do not no if they pay the winnings because I haven`t asked a withdrawal yet but if they do it the same way as the bonuses en free spins then I think this is a very nice casino to play.

Best Regards

jojootjes
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