Jackpot247 Casino Website

Jackpot247 Casino Review

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CasinoRank
4.6 / 10

Based on Casino Facts (4.7) and Players Complaints (4.4)

Review updated 5 days ago.
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Jackpot247 Casino Reviews from our community

wsharples1 reviewed 6 days ago


I play at many on-line UK casinos and this has too be in the top 3 worst that i have ever played

Stay away at all costs
Stay away at all costs


I had an issue with their UK blackjack and as it staes in the rules on their own sites t&cs

"10.1. If there is any malfunction or other error, interruption or failure in Our equipment which affects the operation of any of the games on the Service(s), all bets and/or wagers made by You in respect of the affected game(s) shall be void and We shall return them to You, and no payouts will be made. However, if a payout has already been made to You in respect of the affected game(s) You agree to repay it to Us. We will not be held responsible for any typing, technical, or human error in the operation of the Service(s). In the event of such error, We reserve the right to either void any affected bets and/or wagers or to correct the error."

And his is the email i sent

I signed up to your site yesterday and deposited £118 in to my account and played uk blackjack. There was an issue with this game and would like my money retuned to me as it states in your t&cs,
10.1. If there is any malfunction or other error, interruption or failure in Our equipment which affects the operation of any of the games on the Service(s), all bets and/or wagers made by You in respect of the affected game(s) shall be void and We shall return them to You, and no payouts will be made. However, if a payout has already been made to You in respect of the affected game(s) You agree to repay it to Us. We will not be held responsible for any typing, technical, or human error in the operation of the Service(s). In the event of such error, We reserve the right to either void any affected bets and/or wagers or to correct the error.
The fault i am talking about is the fact that i would not allow me to insure my bet when the dealer showed an ACE as the first card. The game clearly states
- If the dealers face up card is an Ace, you might want to use the Insurance function which 'insures' you against the dealer having Blackjack. This option did not appear and i could not insure my bets thus making this game void and needs to be fixed before anybody else loses out.
"If insurance is available, it will be clearly indicated on the surface of the Blackjack table, stating the payout rate according to the House Rules, such as “Insurance Pays 2-to-1.” It is understood that insurance bets can only be made when the dealer has an Ace as the up card. If the dealer shows a 10 or a face card up, even if the hole card turns out to be an Ace and the dealer gets a natural blackjack, no insurance is offered"
Insurance was indicated on the table at paying 2-1 so all games where void as this was not offered.
I have uploaded a snip of the game to prove that this does not give me the full game experience and as in your t&cs request a full refund off any funds spent on the uk blackjack until this error is fixed

It clearly shows on the game insurance pays 2-1 even if i do not want to use this i should always be given the chance.

screenshots where taken and kept as record.

No replies so far and the phone number is useless unless you want to deposit

* overall game play 3 out of 5. Games not to bad and quite fast loading but to much enthusiast on signing up for their free bonuses( which i always avoid as you are basically giving them your money)

*Live Chat 0 out of 5. Rude and do not really have a clue as to how a casino works ( i asked a simple question about blackjack and he took 20 mins to come back with a reply and then it was wrong). I think they are simply there again to push pointless bonuses.

*Withdrawal 1 out of 5 72 HRS TO PROCESS BEFORE THEY COMPLETE and all this time you can reverse back to your account. I hate when casinos do this as it just relies on the fact that a casino will in the end all ways win, and if a gambler sees their money sitting there they will 90% of the time reverse and lose it all back to the casino.
It should be a law once you have collected an amount for withdrawal it should be classed as removed from your account, i would not expect a high street betting shop to keep you money for 3 days before paying just on the of chance you might play there again.

* Complaints 0 out of 5 AGAIN 7 DAYS TO ANSWER AN EMAIL WOW THEY MUST HAVE SLOT OF COM PLAINTS.


After the ITV scandal with the Phone in competition scams you would think they would be more careful about who they allow to broadcast at night If the company is into scamming and so slow to fulfil costumers complaints

Icymod reviewed On 04/13/2013

I wanted to play on Jackpot247 but they only allow players from the UK. It`s always the casinos that have great bonuses that don`t allow us Canadian players to register.

cocopop3011 reviewed On 12/21/2012

I thought Jackpot 247 was the same casino as another Playtech one called 'Super casino'. For some reason I thought the name had been taken over?? Its only when I noticed it under two different headings on Ask Gamblers that I realised it cant be. The first thing I seen when I looked at the casino was they were offering new players £10 free no deposit required. I had a look at the terms before registering (lucky I did) because the offer is only valid on certain days between certain times...silly if you ask me! I have never personally seen these advertised on the television as it states they are but I am not a big TV fan. The hours you can claim these are after midnight...lucky I am a late nighter then. I waited until that night and registered about 2am, the free £10 was instantly credited to my account. It came with a huge wagering requirement though of 99 times. Big but not impossible by any means.

I was disappointed when I saw how many slots they had, or what I should say is how many slots they don’t have! Very little to choose from and especially with only a tenner. It does have one of my favourites 'Tennis Stars' but I wont bother playing this at 40p a spin with £10 because you can easily fly through a tenner without a bean! I started off on the slot 'Dr Lovemore' which is a 20 line slot. It is also a progressive slot with the feature 'Dollar Ball', I never even waste my time and money with this, if you ask me it is a pile of cods wallop. And I could think of a million other words to describe it but I wont lol! Dr Lovemore is a great slot because the wilds just come in on the reels all the times, its the wilds here that gives you the wins. Unfortunately the free spins don’t come in very much but if you do get them its 20 free spins with a x3 multiplier.

Anyway I was doing OK nothing special though with such a small amount of games but I thought I would contact Live Help to see if there was a max cash out from the free bonus money and to see if you had to make a deposit. OMG they were so rude to me! They made me feel like I shouldn’t have even had the free money let alone the thought even entering my head about redeeming any free money from it. Why bother giving out free money without depositing if you are just going to moan and grumble about it and not expect players to want to cash out if they win off it. I have to be honest in all my time of gaming this is one of the worst customer service experiences I have received. I haven’t even bothered playing the rest of my money n my account and I don’t even know if its still there, but I strongly advise anyone thinking of depositing here to stay well clear!

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Casino Review

Jackpot247 is one of the most prominent online casinos in the UK. Their gaming services include an instant play Playtech casino, an online live casino, and live table games streamed live via TV broadcast powered by NetPlay TV. The company has a licence from the jurisdiction of Alderney. Due to regulations, Jackpot247 is required to allow only members from the UK (except Northern Ireland).

Virtual Games

Jackpot247 boasts the entire catalogue of Playtech games, which means that you can enjoy one of the largest collections of slots in the world. They offer popular branded games like the Marvel Comics series, Rocky, and The Pink Panther, as well as dozens of various other games with plenty of unique bonus features and themes. Many of these even have progressive jackpots that often reach hundreds of thousands of pounds.

If you're looking to play table games against a virtual dealer, Jackpot247 has several table game variants to choose from. These range from classic versions to those with various enhancements or changes, such as 21 Duel Blackjack, Blackjack Surrender, Mini Roulette, and Double Up Roulette. Poker enthusiasts can also enjoy Jackpot247's very own casino hold 'em game.

Video poker lovers can pick from 9 different variants of the classic game. Included in the casino's library are titles like Jacks or Better, Deuces Wild, MegaJacks, 2 Ways Royal, and 10's or Better. Some of the games are even available in multi-hand denominations, which allow you to create your own level of risk.

Live Games

Jackpot247 splits its live games into two sections. You can enjoy the standard live casino, powered through Playtech, by selecting the Live Dealer option from the menu on the left. Here you can play baccarat, roulette, and blackjack with any of their beautiful dealers at any hour of any day.

However, Jackpot247's biggest offering is its unique collection of NetPlay TV live games. Through this platform you can enjoy a constant stream of roulette games on the website or on several different television stations. With this technology, you can even play just by making a quick call and watching your bets live on TV.

Support

Considering that Jackpot247 delivers constant live gaming, it comes as no surprise that fast, responsive support is one of their top priorities. If you have any issues while playing or just have a few questions about their services, you can reach the casino through a number of ways. For most inquiries, you can contact them via live chat while representatives are available. You can also call support directly through their freephone number, or send them an email and get a reply within 24 hours.

Security and Fairness

Jackpot247 guarantees that your details will be safe with them. They protect their networks with the industry standard of SSL encryption provided by the security company VeriSign. This means that anything you send the casino will be obscured as it travels to their secure servers.

Concerned about fairness? Every game at Jackpot247 has been tested to be completely random. All of the Playtech games continue to be tested on a regular basis by IGT. Additionally, Jackpot247 has the backing of the Alderney Gaming Commission.

Pros

  • Regular and live online casino games available
  • Play live games on the Web or through your TV
  • Helpful support through live chat, freephone, and email
  • Secured with SSL encryption
  • Certified by AGCC

Cons

  • UK players only except Northern Ireland
  • Not all Playtech games available

Details

Official Website: www.jackpot247.com

Language: English

Deposit Methods: Entropay, instaDebit, MasterCard, Neteller, PayPal, Skrill, Switch, Ukash, Visa, Visa Debit, Visa Delta, Visa Electron

Exclusive Payment Partner:

Currency: UK Pounds

Accepted Countries: United Kingdom, Ireland, Serbia

Software: Playtech

Return to Player: 95.74%

Established: 2011

License: Alderney

Casino Type: Instant Play

Cashout Info (New)

Withdrawal Methods: Delta, Entropay, MasterCard, Neteller, PayPal, Skrill, Ukash, Visa, Visa Electron

Withdrawal Limits: 25 000 GBP per month

Withdrawal Timeframes: E-wallets - 1-2 days;Credit/Debit cards - 2-5 days;Bank transfers - 3-5 days;Cheques - N/A

Pending Time: 72 hours

Allow Manual Flushing: No

Contact Jackpot247 Casino

Owner: NetPlayTV Group Ltd Casinos

Email: Support Mail

Live Chat Support: Yes

Support Phone: 0800 081 1111

Affiliate Program: Net Play Affiliates

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Introducing Jackpot247 March 18th, 2012

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