Jackpot City Casino

Withdrawal info
24-48 hours
2-6 days
Credit/Debit cards
3-7 days
Bank Transfers
14-21 days
24-48 hours
Pending Period
Players from United States not accepted.

Casino Review


Jackpot City is a Microgaming casino that has over 300 casino games, everything from table games like blackjack, roulette, poker, to online slots and 18 progressive jackpots like Major Millions, King Cashalot, Mega Moolah and Tunzamunni. There is sure to be something for every player. The newest addition to Jackpot City is The Osbournes a 20 line video slot game. It is based on the hit MTV reality show with Ozzy Osbourne (Black Sabbath vocalist), Sharon Osbourne (his wife) and their children, Jack and Kelly Osbourne. The game features bonuses like Free Spins - 40 free spins plus an extra 10, Mini Trail bonus with four levels of cash incentives, Grab a Gift Bonus and Knock Knock Bonus.


With enhanced graphics and features from Microgaming software, with this online casino you can experience the sights and sounds of Vegas. And with 128bit SSL encryption technology and certified as an eCogra Safe and Fair website, you can be assured that your transactions and personal details are kept confidential. They also utilize a fraud management software program called risk Sentinel to prevent online fraud.

Customer Support

Their customer service is enhanced by ForwardSlash, a premier online service provider. They are continually trying to improve the processing speed of registration and payouts. Jackpot City also utilizes Playcheck, to check wagers and payouts and Cash Check, to check online deposits and withdrawals.

Pay-In / Cash-Out

97% Cash-Out


  • Huge Jackpots
  • Auto Play and Game Strategy Features
  • 3D Graphics
  • Employ card shuffling and randomization to ensure fair game play
  • Utilizes Playcheck and Cashcheck Services
  • State of the Art Customer Service


  • Does not accept bets from players in US States - South Dakota, Nevada, Oregon, Wisconsin, Washington State, Indiana, Louisiana, Michigan, Illinois, New York and New Jersey.

Bonus codes

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Code not required

Welcome Bonus
Not available in
United States
  • Bonus
  • Min. Deposit
  • W.R
  • Cashable

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Casino complaints

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Have troubles with Jackpot City Casino? Submit a complaint or Learn more .

3 of 9
Resolved Complaints
6 days
Average Response
3 weeks
Avg. Complaint Life
1802 USD
Average Amount


Hi, I received a bonus in the mail yesterday from Jackpot City Casino. The title was called "Psst…You've Got a Bonus". It was for a 90% Match Bonus ...

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kr 5000
disputed amount

5000kr missing..yes I was surprised. I have played at the most Casinos and never been through this. Started my account at Jackpotcitycasino at around ...

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$ 300
disputed amount

Hi my name is Johnny aka ( Huu Kong Nguyen ) I been playing at jackpotcity for about 5 years now. My username is JCM61449267446. On the 14/03/2015 I ...

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Contact Casino

  • US Tool Free: 1.800.890.3304
  • Canada Toll Free: 1.800.768.1946
  • UK Toll Free: 0.800.917.1946

Players reviews

375 reviews
Jackpot city casino it is decent online casino. I played in past couple of times at this place, and I am absolutely happy with everything I received at this casino.

Software here is Microgaming, it is just old type of casinos with download software. Our days such casinos are less and less popular I think.

Customer support at Jackpot City is good. Sometimes at live chat I got Russian speaking live chat agents, also rare thing some support from this casino called to me two times and offer me great deposit bonus. They speak on Russian, so it was just pleasure to speak with a voice with some from casino.

Promotions are great at this casino. There is usually a lot of ongoing promotions and bonuses. It is rare type of online casino, at which it was not hard for me to get reload bonus which is higher than 100%, and also usually there was some freespins on top of it, or loyalty points. So in short - casino care about players and offer good bonuses. Best bonus I received from this casino was offered to me at phone call, they offer me 200% bonus plus 100 freespins on Immortal romance for deposit of 25$ or more. Very rare, and I can't remember other casinos offer me even nearly like that.

Withdrawals usually was processed within around 30 hours. But never faster than 24 hours. This is biggest minus for this online casino, because everything else here was very nice. And I stopped playing when I start play almost only Netent games, but this casino is good.

Overall i think it is best Microgaming casino with download software I ever played. They really totally satisfy me with bonuses and promotions, their payouts are a bit faster than from competitors, and I have very good experience with Jackpot City casino.
Nothing to thumbs down, but I think withdrawal speed can be faster.
3 reviews, Netherlands
I like the games they have and they invest in new games frequently.
I really hate the payout ratio at Jackpot city casino. Its just terrible. I play at Jackpot city casino for around 4 years now and every time its the same thing my bankroll goes up in smoke. I play every month for about 3 to 400 euro's.
100 euro's a time.

If I am lucky i win a few 100 but not enough to withdrawal and after some play its gone. This is not just bad luck anymore.
I talked to the online help about this and they just keep reminding me that i had so much play time for my money. So if u like a lot of gaming time go to jackpot city casino. If u want to win something go somewhere else.
231 reviews
This will be my review for Jackpot city casino based on my personal experience. This is a solely Microgaming powered casino, so I thought why not give it a try. When I loaded their page the first thing that I said was hell no that is too much purple color. But after a while I had to get used to it. So after my sign up I contacted their live chat support because I had some questions regarding their bonuses, on which they replied very quickly and kindly so a big plus for that. After that I made a minimum deposit and immediately went to their slot section to see their selection (which was really good – as expected from Microgaming) and of course what to choose to play. I played Thunderstruck II, this game I have played so many times and yet again I shall play it. In the first 20 minutes of playing with 0.30$ bet per spin I managed to hit couple of bonus features which gave me I nifty profit of almost 30$. I continued playing it and the more I played it the more it kept rewarding me. I managed to hit a lot of 5 of a kind, which gave me as well a good profit until I hit the bonus feature again. But this time it only gave me 4.60$, wasn't much but I was satisfied. After another 1.5 hour play my balance jumped up to 65$, so yeah I still kept spinning but I noticed the game was getting cold on me. So I decided to switch to playboy and was hoping that there I would have some luck as well, but unfortunately I was wrong in 20 minutes the game managed to drop to only 23$, I didn't know should I keep pushing this game or not. I decided to stop and go back again to Thunderstruck II where after 30 minutes my balance dropped to zero. I was honestly a bit disappointed, but ah well you win some and lose some. Overall a very positive experience I had in this casino, also no bigger manacles except maybe the sites actual look. As far as the rating goes in my opinion a solid 8/10.
515 reviews
This is my personal review about Jackpot City Casino!
I chose this casino, to play here because it is a casino powered by Microgaming.a very good slot provider!
I am not looking for no deposit bonuses anymore because they are very hard to find especially when you played to almost all available casinos!
So I decided to create my account here and to take advantage of the welcome bonus, 100% up to 200$! But I was a little bit concerned because I saw that they have high wagering requirements, 50 times x bonus amount!
Anyway, I decided to give it a try and to make a deposit of 20$ because this was the budget for playing slots!
I opened the cashier and I saw that they have a lot of payment options available but most of them are unknown for me and I made my deposit via skrill!
With 40$ in my account balance and a lot of money to wager, I chose Thunderstruck II to play and to try to complete the requirements!
I have to say that their website looks very good, is simple and in the same time has all the information that you need to know in order to have a nice experience with this casino!
I played Thunderstruck II about 30 minutes, with no major winnings, just 2 times I managed to catch the free spins feature and I won 12$ but it wasn't enough for completing the wagering requirements and I lost the deposit and the bonus!
I was a little bit upset but I knew that I will lose the money because of the high wagering requirements!
I will rate this casino, I will give a 9 for the nice Microgaming games, only 7 for the welcome bonus, maybe it should be six!
Regarding the payment methods, I will give only 8 even if they have a lot of options available, because most of them are unknown for me!
114 reviews, India
Jackpot city casino is from the Mg and owned by the very well reputed digi media and digi media is not the company which owns like millions of casinos and only a couple of them are nice and they are not a company like rival or top game. They have limited casinos and all of them are great and probably the best in the gambling world today and this is why I never leave any of their casino without playing on them and I created an account here a couple of months ago and deposited 50 from skrill and got transferred immediately. Licensed by the Malta so
nothing to worry about.

I love mg slots the most and this time I thought if starting with not so famous games and thought if giving other games a try so started with the twister. This is a very average game and most of my spins were a waste but it was worth a try because I left the game with no loss and that is better than losing money at least.

After this I go to the Avalon slot and it is a very promising slot and I start here with a bet little more than the minimum and soon hit the x4 thing and that spins gave me 0.90. I like that these games give me action so quick and then played it for some while and when I had enough with the slots then I moved to the table games and enjoyed them the most as mg games are all equally good and fast.

I start with Bj and bust the dealer a lot of time and loved it when the dealer loses. I hit the BJ 4 times and I do not really hit the BJ that easy. I wanna learn the splitting up thing which I probably will if they have some tutorial or something.

I made 1 withdrawal from this casino and no need for verification and got it within a couple of days in my skrill account
46 reviews
Jackpot City has changed hands several times recently, and is now in the hands of the Digimedia Group, who seem to be taking over the vast majority of Microgaming download casinos. They were previously part of the Belle Rock group whose main brand was the Riverbelle casino, and at that time they were my favourite from that particular group.

It might well all be academic right now though - I understand that players in the UK are shortly be disallowed from playing at ANY of the Digimedia casinos, meaning I am about to lose access to over 20 casinos where I was previously a regular player of their daily freeroll slots tournaments :(

This is especially gutting in the case of Jackpot City and its affiliated casinos (King Neptunes, Gaming Club, King Neptunes, Lucky Nugget and RIverbelle) because they offer by far the greatest selection of these free games, all of them awarding cash prizes, and even those who have never made a deposit are able to take part! There are bi-hourly, daily, and weekly games, and I personally have won a reasonable chunk of cash from these tournaments without investing a penny in continues or rebuys.

The rest of their operation is very much standard however - they offer the Microgaming suite of casino games exclusively, which can be played via flash/browser, their download casino client, or on mobile. Withdrawals are reliable, if not the fastest around, and customer support have always been helpful when I have needed them.
I think it is only right to mention that these casinos insist on a 48 hour pending period on all withdrawals where the funds remain reversible - this may not be suitable for some gamblers. Worse still, they will not flush these withdrawals for you unless you are a VIP member.

I hope Digimedia will make the decision to return to operating in the UK at some point soon, though if they wait too long, I've no doubt that all of their players will be happily devoted to 32red.
374 reviews
Jackpot City Casino like Gaming Club or King Neptunes belong to the same group of casinos. All of these casinos are very much alike and there is almost no difference between them. They have identical bonus offers, they share the same live chat support so it doesn't really matter in which casino you play in. Still I like Jackpot City a little more than the other casinos from this group. Off course the reason for that is that I had a lot of luck here and a few withdrawals of over 200 euros. I know that for many that’s not a lot but I am not a high roller. Most of my deposits here and at other online casinos were about 20 or 30 euros. Actually in the 4 years that I have been in the gambling industry I have made only a few deposits of 50 euros or more. I would always get my money within 2-3 days. That is why I know this is a safe casino to play in and that is what matters the most. As far as the bonus offer for regular players is concerned here at the my promotions page you have a calendar with the bonus offers. Here you have bonus offers for every day of the week and some other offers. Like in all other bonuses the wagering requirements are fixed with a 50 x bonus. In some other microgaming casinos you will find a wager of lets say 30 x bonus and that is the only reason I don’t play here very often. On the other hand the reason I do play here are some of the interesting multi player slot tournaments that repeat every day and you won't find them in other microgaming casinos. With a little luck and good tactics and self-discipline you can win some money here. I have to say that every week I am in plus when it comes to these tournaments. For the end let me just say something about their live chat support. They are not top of the line but yet I am pleased with them.


Jackpot City is a safe casino and I recommend it to everyone.
790 reviews, Belarus
Reviewed on Tuesday 29. July 2014
I noticed that jackpot city casino listed as restricted to Belarus, and also all digimedia group casinos same result, but I am good remember that I have account with this casino, play in it sometimes, and also get marketing emails daily. I check out what happens, login with no problems, and speak with customer agent, I was told that they not accept new players from my country, but since I register before this decision I am able to play, and this is for all casinos in this group. So I am sit in last wagon of train I think ;)
I tried jackpot city casino many times like I said, I think reason of so many times played in this casino it is their aggressive bonus policy, they send me something like 50% - 100% bonus almost every day, this is low bonuses, usually up to 20$, but it is perfectly suits me, I love to deposit low amounts, and try win something big from it, so I usually take this bonuses in past, and have some nice withdrawals. I must admit that casino support is very good, and moreover they have Russian speaking agents, and also they have Russian language website and software. My biggest withdrawal was about 300$ which was followed by great win on supe it up win, after feature was retriggered 3 times, and I was able to win 250$ at 0.5$ bet only, so this is almost perfect 500 x total bet result. After this I withdraw, and get my money on third day, also verification was done in past, and take 20 hours or so. And for my all experience with this casino I have nothing bad to say about it and my experience very good.
I rate this casino with 7 stars, very good microgaming brand. If you searching casino with a lot of not big bonuses - here you can go.
42 reviews
Customer service is excellent. One problem, they have been trained to suck u in.
U will only win here if there is a big fat wager requirement stuck to your balance. Once I near it, u will lose.

Go deposit 100 with bonus. Look what happens.
Then, do the same without bonus..... U will lose it in seconds

I wouldn't cLl them thieves but they are not a place to trust.

Do not deposit here.
101 reviews
Reviewed on Monday 30. June 2014
This is my review about Jackpot city casino. Its a micro gaming software casino game which assures you 100% cash out payment. I had read all the terms and conditions of it before playing it as I was not sure of its payments details methods and whether they gave your money at adequate time or not but i was so happy to see that it provides all the facilities and very accurate information to its site for all the new players. I login it and got a 100% bonus and it was a match up to the first deposit from me. I deposit here for 40$ in starting and got my bonus chosen my slot with game I like the most that is king cashalot .

I played good in beginning but at the end I lost all the money due to my bad luck. And I was not even betting high and was playing with patience I somehow manged to deposit the money again but his time I had changed my slot and played mega moolah game I bet here for. 20$ and won the game a lot of times and loved bonus rounds and all. I got the two bonuses here one is welcome bonus of 100% and next is 100% as second deposit bonus. I had chosen one of the easiest way to withdraw the money that is visa debit and got the money in just 24 hours. Its very fast method and doesn't require any documents to verify the details of the player. For the assurance of the casino they just send you an email and you should reply back to one of their secret question they had asked you in the mail. Its a simple process and you guys love it. Its a very old casino and trusted one too .. It was established in 1998 and licensed by jurisdiction of Malta. I gave it a rating of 9/10 and in terms of software I gave it a rating of 9/10. I had an amazing experience of playing it with my luck. I am sure you will also enjoy it. Try it guys its something you cant miss it.
365 reviews, Bosnia and Herzegovina
Reviewed on Sunday 22. June 2014
Jackpot City Casino is a member of the Belle Rock Entertainment group of the casinos and the last one from this group I have signed up with. It was about three months ago. My favorite casino member of the Belle Rock Entertainment is The Gaming Club. Even so, that may change because I like very much Jackpot City for the short time since I play here and I am very satisfied with the treatment at this casino. First positive thing to mention is that right after I have sent the documents for identity verification I received 10 euros , no deposit bonus. After I met the wagering requirements 50x bonus I had 80 euros to withdraw. Money was on my neteller account after 2 days. Second positive fact to mention is that few days ago I have noticed the bonus from their offer that no other casino from this group offered. It was bonus offer 50 % on deposit min. 10 euros or 20 free spins for some slot game. After few minutes of thinking I decided to take 50 % bonus on my 24 euros deposit. I started with 36 euros and my very first choice to play was Avalon I. After I switched to another game my balance increased on 60 euros. Later on I tried 10+ slot games and finally I met the wagering requirements and my balance was 275 euros. Before asking for withdrawal I wanted to try with just one more game and it was immortal Romance. After 20 min. Of playing my balance increased to 325 euros and at that point I decided to ask for withdrawal.
Overall: this is a safe casino and I would recommend it to every player to try. As I mentioned in my previous reviews the only thing that bothers me for this and other casinos from this group is the fact that they have a lack of operators at their ‘ live chat ‘ and you could wait some time in order to get a response on your question.
42 reviews
Reviewed on Friday 13. June 2014
By far the worst online casino. They paid me 41% return when no bonus was attached. The worst microgaming provider around. Avoid them.
They mislead me me and took 250 dollars from and also never have me the bonus. They are not to be trusted. They are liars and thieves.
1 review
Reviewed on Wednesday 7. May 2014
I am playing in Jackpotcity casino almost a year. Customer support is terrible (very very rude). I have played over 2500 euros and never win. DON'T play there you will loose your money. Other microgaming casino have better payouts. Also tournaments suck and fake. I was 1st in big tourney and winning 1000$ and last minute before end I was 5th and won 50$ .
1 review
I am not a gambler but 2 days ago my granddaughter and her silly friends opened a jackpot city casino account. they are all under 15 years of age, they used false information like her aunts name and date of birth and used a prepaid credit card I had given my granddaughter for school supplies $350. The girls were busted with a few hours of opening the account, I called the card people told them what had happen and they said shouldn't be a problem contact the casino advise them of what has happen and they can void the payment, simple. But no I contacted the casino was told they would certainly look in to it but couldn't void the payment then as it was 2 am and their payment center wasn't open but assured me it would be done asap and they would contact within 2 days, funds were not return nor did they contact me so I contacted them again, this time am told because it was a pre paid card they couldn't void the payment, a straight out lie as anyone can check by calling any prepaid card provider, when I told the person that's a lie, they said oh well they will talk to the payment people and sort it out but they of course are not their now and will not be until Monday, what a joke, when asked if they thought they were going to keep the money he said well yes, it was spend at the casino, I said yes by under aged girls, lucky I kept both conversations. The card provides will return the money it will just take time and the fastest way was to get the casino, jackpot city to do the right thing but as they clearly aren't interested in doing whats right, I have to take the long way. I have also reported them to the Australia gaming board about the ease in which false accounts can be set up, in my first conversation with jackpot city the person I spoke to admitted it happens, I forward that to the board. It makes no sense to me that these casino will allow anyone to open an account and make deposits without having to prove your id .. Seems proving your id is only required if you want to get money returned from the casino. That in its self should warn you never to trust these places.
64 reviews
Jackpot City Casino is another member of the Belle Rock Entertainment. I know that many people will disagree with me but I really think that this is the best online group of casinos. I think it's been more than 3 years since I joined the first casino from this group the Gaming Club and later all the rest of the casinos from the group except for Jackpot City. It's been like that until 2 days ago when I got an email from them to join Jackpot City casino. Since I'm a big fan of this group of casinos I decided to accept the invitation. After the registration and logging on to the casino, 5 euros was added to my account without deposit with wagering requirements of 50x bonus which is a total of 250. I know that 5 euros isn't a lot of money and that's why I choose a Kathmandu slot game with 9 lines and started with a bet of 9 cents per spin. Ten minutes later after I won two times per 15 free spins I had 12 euros. My next decision was to increase the bet at 90 cents per spin (I had a really good feeling) and I soon got a free spin round of 15 spins. During those free 15 spins I got an extra free 15 spins so a total of 30. Now my balance went up to 75 euros. After playing for a while on this slot game and loosing 15 euros I decided to go to my favourite Microgaming slot Twister.I was at the right place at the right time. I won free spins, then again, then again, then again a total of 6-7 rounds for over half an hour. It was incredible. After these wins in a row my balance went up to 250 euros. My next choices were some of my favourite Microgaming slots. I had a few more wins and ended the gameplay with 300 euros for cashout. My rating for this casino is 10/10.
1 review
I played in this casino for half year and didn't have any problems. Always had good time. Very good support, withdrawals payed on time, many good games. What else you need. I enjoy Jackpot city casino!
112 reviews
Reviewed on Saturday 25. May 2013
I do not know if you read my last reviews, but this is the second month I have decided to try one casino each day.
Well, today on my list of casinos I stumbled upon this casino: Jackpot City Casino. I never heard of it but thought it was worth a shot. Plus, it has a grade of 7.5 on askgamblers.com, which is not good, but not the worst either.
The casino’s games are powered by Microgaming, which is my favourite because of its slots.
The casino’s website is not anything spectacular. I mean, it is a bit bad but I am not complaining. At least the website is well structured, and any info can be found pretty easy. The casino can be played by downloading the software or from yout mobile phone, which is pretty cool. Not having the option to play online is definitely not a disadvantage, since it is not very comfortable and I always find myself having issues when playing this way.
The casino has two promotions. The first one matches 100% your deposit up to 200, which is pretty low and the second one up to 300$.
I had to contact the support team in order to get some info needed regarding my account. I am bit disappointed of their services, because I had to wait a while to get my answer.
However, I finally got my answer and I deposited 20 euros, the minimum.
I played my Microgaming usual's Isis, Avalon etc. While playing I decided to look at the wagering requirements. Guess what! 50x!!! So, I say goodbye to my money immediately changed the coin to a higher one and lost my money in the next 10 minutes.
My conclusion is that the casino is not very nice and there are way better casinos that are cooler and more generous than this one.
My ratings are as follows:
Software: 9/10 Microgaming
Bonuses 6/10
Support: 6/10
Cashouts: I would not know
232 reviews, Philippines
Reviewed on Monday 8. April 2013
I would like to share my experienced here at Jackpot city casino. I play here about few weeks ago and claimed their no deposit bonus 15 free spin s on thunderstruck video slot. I chatted the operator and said that whats the wagering requirements for this free spin they said that 50 times the bonus so when I finished playing the sum of 15 free spin is 10.35$ times the wagering requirements of 50 times a total of 517.5$ that's huge for 10$ if you lucky enough :) Okay I decided to play from another video slot called Medusa slot I knew that it is old but I tried to made a experiment when you played to the old slot. :) I start to spin 2.00 maxbet and the first spin I won 20$ Boom!! And I tried to spin again until I lost all of the money it takes 2 hours to deplete the credits but I don't attained the wagering requirements so that's why I lost it all but never mind it is for entertainment purposed only :0 so I decided to make a 50 deposit and make another spin I don't want wagering requirements for this casino if you lucky your lucky (Opinion). I play the game thunderstuck 2 and bet 2.00$ maxbet and spin after that I luckily won two times of my first deposit a total of 102.85$ and made a cash out I recommended this casino for those who wants bonuses I don't want bonuses here I don't know why? :) But it is better to use some bonuses the reason is that I am very unlucky when it comes from bonuses not all bonuses some that is very high to wager so start playing jackpot city casino it is amusing to play video slot here although the graphic I rated is fair and not good but its okay who knows this casino had a very good reputation based in my research and their commentator, clients.

I rated 7/10 overall and their fair representative ....

Casino News

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