GuruPlay Casino

Withdrawal info

24-48 hours
E–wallets
3-5 days
Credit/Debit cards
3-5 days
Bank Transfers
3-5 days
Cheques
0-24 hours
Pending Period
Players from United States not accepted.

Casino Review

GuruPlay

GuruPlay is licensed in the United Kingdom. The casino section uses Net Entertainment Software, and their poker room uses Ongame Software, both of which are free to download and play. GuruPlay customer support is available by phone or email. 24/7.

Overall

GuruPlay Casino is best known for the variety of live casino games that they offer and the fact that their online casino bonuses are actually compatible with these games, something that is very unusual at most online casinos. They offer a sleek website design full of information for players and it’s simple to register and get started.

Customer Support

GuruPlay offers great customer support once you’re able to get in touch with them. Phone support is available 24/7 and they’re very helpful. The downside is that there are limited options for those that prefer to use online support options; something that many online casino players do since they are using electronic methods for everything else anyway. The only option for that is email, and that seems to take at least 24 hours for them to answer  and that isn’t necessarily convenient, especially not for those that are trying to contact the casino as required for a bonus. Once GuruPlay answers, however, they are very helpful, providing information on just about anything that the average player wants to know. There is also an FAQ document right on the website so players do always have answers at their fingertips.

Software

Net Entertainment Software is used for the online casino games. They do offer a flash based casino where there’s no download required to get started. This includes the live casino games which they specialize in. The graphics are great, and considering the traffic that goes through this online casino that’s flash-based, gameplay is quite smooth as well. Players do have the option with this software to test out the games in advance. It’s necessary of course to complete the registration to play for real money, but just to play for fun, players can click on an option that immediately launches a flash game that provides the same experience.

Games

GuruPlay has a great selection of casino games, although what they are really known for is their poker site. While this may have been the primary draw for players, they’re also making a name for themselves by offering online live casino games. These are live blackjack, live roulette and live baccarat. The games offer the closest experience a player can get to playing at a brick and mortar casino without actually being in one!  Players also often appreciate live casino games as they provide the feeling that there’s less opportunity for software to cheat them when there is a live dealer. One of the best parts of the live casino games is that players can actually collect bonuses that can be used on the live games, and that’s something very unusual.
GuruPlay is an online casino that caters to international players, and does not accept players from the US

Pros

  • Live casino games
  • Fantastic promotions for live casino games
  • Flash casino

Cons

  • No US players welcome
  • No live chat
  • Only flash casino (could be slower during peak times)

Casino complaints

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1 of 4
Resolved Complaints
4 days
Average Response
5 months
Avg. Complaint Life
2550 USD
Average Amount

Unresolved

I have had a 96 € winnings and it has been kept in my casino account and I can not use it on live games or withdraw my own money. have send them at ...

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Unresolved

My story is almost exactly the same as here. http://www.askgamblers.com/casino-complaints/guruplay-casino-denial-of-payment-c2158On 13.03.2013 Poker ...

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Unresolved

Hi I am having huge trouble getting payments from gurplay poker who i believe are powered by SmartLivepoker and and are on the Ongame network and are ...

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Casino details

Official Website
http://www.guruplay.com
Software
NetEnt, Smart Gaming Group
Deposit Methods
CLICK2PAY, Delta, Maestro, MasterCard, Paysafe Card, Solo, Ukash, Visa Electron, Visa, Entropay, Skrill
Withdrawal Methods
Bank Wire Transfer, CLICK2PAY, Delta, ECO Card, Laser, Maestro, MasterCard, Neteller, Postepay, Solo, Visa, Entropay, Przelewy24, iDEAL, Sofortuberwaisung, Nordea, POLi, eNETS, GiroPay, EPS, Dankort, 4B Casinos, Euro6000, CartaSi, ePay.bg, Diners Club International, Skrill
Withdrawal Limits
No Limits
Currencies
Euros, British pounds sterling, US dollars
Languages
English
Restricted Countries
United States, Hungary, Portugal, Turkey
Allow Manual Flushing
No
Established
2010
Licences
United Kingdom
Casino Type
Instant Play
Affiliate Program
Guru Revenue

Players reviews

reviewed on 04/27/2013 Canada

Guruplay casino can be known as the "Casino of the Past". The reason I say this is because the selection of games are not only old but they do not seem to have new games available like Disco Spins, Elements, and Thief. Just by looking at this website made me feel somewhat reassured about making a deposit. It is the list of Jackpot winners that wanted me to join but at the same time I do think it is just a display to give people a positive impression. The welcome bonuses looked terrible with the wagering requirements but I did not care because the bonus was only available to select players. I was one that is excluded from their welcome bonus. No matter I was not planning on taking it. Just my normal deposit and luck to hit something good. When I created an account and deposited a good $50 there were some interesting wins coming out from Egyptian Heroes. For $1 a spin after just 12 spins $58.40 win total came pouring out from the 10 free spins with an expanding wild on 3rd reel that stayed on until it ended while other expanding wilds appeared occasionally on 2nd and 4th reel to create big overall wins per free spin. I even liked the idea they made with random golden bet lines (one per spin on base and free spins) with a multiplier, now that is purely creative. The one problem is if combinations don't hit on the shown golden line then it is more annoying than exciting. The next thing I did was persist in more winnings figured that the free spins is a good start and more motivation were produced from that experience. So I continued still on a $1 bet and I later came across $26 on the main game just for getting 4 symbols (lady holding a pink orb) within a golden bet line on 7th payline on a 3x multiplier with 2 expanding wilds on 2nd and 4th Reel! I made well over doubled my funds to $118.20. After that win I morphed the video slot to Gonzos Quest. What I saw was an $8 loss. It was not paying up good and not even the infamous free spins showed up. Finally I moved across Crime Scene, my favourite forensics slot. $1.20 or a level 8 bet is my first choice to come across wins that are tripled my current bet or even well over $10. The Sticky wild badges came out much often, in 2's and on 3's, some wilds just went on to tease me for no wins. There is this one spin that gave me $23 from 4 cases that included two sticky Wild badges. It would be incredible to have 3 consecutive Sticky wilds each with a #4 counter for 4 spins. Within 24 Spins I was up to collect files in the Bonus round. The awesome experience of uncovering 3 fingerprints very early gave me a total win of $116.40 giving me $216.19 to withdraw. Thanks to the works of the found fingerprints they gave 3x each and one of them 4x ( 3x, 3x, 4x) every time I clicked on a folder piling up credits, combining them for a suped up win and finding the second chance icon gave me a bigger shot to continue regardless if I found an X. I decided to continue for a few more spins after this feature ended and yet another bonus round showed up again after 7 spins but only for $30.80. $244.59 all from a day of mouse petting (clicking) and feeding slots what they hunger for...credits. They did return a great favour when they became full, more credits for me to cashout with! Moneybookers were 48 hours/2 days of waiting when I withdrew my funds so that wasn't anything special, just a normal wait time for this method, could be faster. Guruplay, a casino that provides old games with big winning potentials!

Support: 6/10
Terms and Conditions: N/A (I'm excluded from taking their bonus)
Payouts: 9/10
Deposits: 8/10
Withdrawals: 8/10

reviewed on 11/14/2012

Im Play in GuruPlay One time - They Have net ent Casino - and im dont have good experience with them.
First Registrations process - They set up system players need use in username strange combinations im dont know exacly what combinations this was but im was have big problem to registered still somthing wrong- and realy im have acconts in over 100 casinos and usually dont have problem with correct registrations. -Lets see closer their slots - They dont have new slots - If Net ent release new video slots then you can have 100% sure you dont find this game in their Casino. So only old net ent games avalible in site .

Im do deposit 25€ They dont offered instant bonus after deposit - Player need write emial with informations asking abaout - first deposit bonus.- Hm im dont like waiting - write emials and waiting for answers... Im lose my money in short time playing in small stakes .Mayby few small win nothing good. What abaout support mayby sometimes live chat is avalible but when im play wasn t - If im cant see in casino live suuport then usually im dont play in this casino. Players like live help - if im dont uderstand some terms and conditions rulez im wonna ask and get answers. Guru casino have olso Live casino and poker room and their main traffic is probably Uk traffic

Few more importand informations abaout this place -Do you know Guru play was connected with Grand Duke alredy closed Casino ? Same owners same people work with Guru And Grand Duke - Grand Duke was clossed 2 month ago? And they probably dont pay last winners - and last affiliates working with them.

So personaly im think if same people still dont pay money for their secund alredy closed brands - Is a little danger play in Guru casino Now. after their mess with Grand Duke... Becose if they have money then they first shoud pay all person from their bisnes with Grand Duke - Now a lot person waiting for money in Grand duke - And they dont pay - but still work well with GuruPlay ..............

Summary - Im not recommend this place .

reviewed on 10/11/2012

I came to know Guruplay from my occasional plays in poker, and I heard that they were quite highly rated. Certainly a coupel of people who I played poker against (wouldn't say friends, more acquaintances) did spend quite time on the blackjack table in guruplay. I thought that I would give them a go, because there are always quite times when there are no games on. A good thing about guruplay is that they do give massive bonuses. They also constantly give them, so you do not have to worry when you sign up that you are locked into that offer and you cannot get another bonus. As a member you are constantly given opportunities to top up your account and those top ups are given even more money from the casino. If you do not want to go in for it, then you can always opt out.

Onto the games themselves - they are a NetEntertainment online company - I don't really know much of the background, but what I see I liked. The games were quick and crisp. The graphics were as good if not better than what I would have expected. This goes for all the games, that is the table games, slot games and video slots as well. Everything loaded quickly and so no faults there at all. My favourite games were the table games - the blackjack table was the kindest to me, and I ended up withdrawing $30 - thats not a fortune but not bad for 30 minutes of playtime. I would say that when you sign up they could do with a live chat option - I am sure they will sort that out in the future because it makes reading any T&C a chore. Overall rated 8/10.

reviewed on 09/07/2012 Bulgaria

GuruPlay casino will remain in my memory as a place, where I have spent some wonderful time. I joined them right after one of big hits, and it’s always better when playing with a mind, clear of worries about money. Perhaps that was the main reason why I joined this casino without too much thinking – in fact, I even didn’t check their terms and conditions to the end. Anyway, they were licensed in Gibraltar, so, no need to check every single term for dirty little casino tricks, since the possession of a license from this jurisdiction is something, every casino must be prod of, but is achieved only after providing your customers with the best quality of service as possible!
Net Entertainment slots were always one of my favourites and with a bankroll, doubled after my initial deposit with free chips as a welcome bonus, I was determined to have a serious chit-chatting with some of my old friends like Gonzo, Jack Hammer and all the gangsters from Dead or Alive, of course! Well, to be completely honest, it was more like a gunfight, than like a conversation, but at the end of a long session, we were all satisfied with the results!:) Especially me – with almost $500 ahead! The problem was that there was still a lot of wagering left, so on the next day I continue this interesting conversation with my cartoon friends from NetEnt:) Unfortunately, this time they had more arguments on their side, and especially Gonzo in particular, since I got free spins feature only once for more than 1100 spins! Eventually, after clearing all my bonus wagering requirements, all that was left in my balance were some 20 and a change. So I decided to give one last try and as it happened a couple of times before – I did it! Got 5 scatters while laying Dead or Alive at 0.09 bet per spin, but since it was a high variance slot, these scatters worth exactly 2500x bet, or in my case 225 credits!!! Got the money in three days, which seems to be a little long, but who cares! I was ahead from six casinos in a row, and was already looking for my next “victim”.:)
So, to summarize I will use some simple rating scores:
Support: 5/10
Software: 9/10
Security: 5/10
Finance: 5/10
Bonuses: 5/10
Terms&Conditions: 5/10

Overall: Good and safe online casino!


Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

Casino News

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August 28, 2011
by Martin Bellows

GuruPlay is one of the largest names in the online casino industry. So when we got news that they've completely remodeled their live casino website, ...

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