Grosvenor Casino

Withdrawal info
24-48 hours
2-5 days
Credit/Debit cards
3-7 days
Bank Transfers
6-24 hours
Pending Period
Players from United States not accepted.

Casino Review

Grosvenor Casino is the self-heralded "Most Popular Casino Brand in the UK". The online casino features an impressive repertoire of virtual casino games, as well as its very own live casino. The software is powered by IGT, one of the world's largest manufacturers of land-based casino games. Grosvenor Casino, as well as all other casinos in the Rank Group, has a licence from Alderney, one of the strictest licensing jurisdictions for online casinos. Due to this licence, players from the USA cannot play at Grosvenor Casino.

Live Games

Since Grosvenor Casino is an actual brick-and-mortar property brand, it's no wonder that they have a well-made live casino. With six beautiful and friendly dealers, players can enjoy a true-to-life gaming experience right from their own computer. Hit and stand your way to success in blackjack, watch the wheel turn in roulette, or predict the outcomes in an elegant game of baccarat. Grosvenor Casino's live games are what set it apart from the hundreds of other online casinos out there.

Virtual Games

While the live games are great, Grosvenor Casino's largest selection of games is in its main casino. Players can still have a realistic experience with their virtual games, as they may be familiar with several of the video slot titles already. Games like Wolf Run and Cleopatra, some of the most popular in land-based casinos, are available for play straight from your home computer at Grosve­nor­ ­Casino. With dozens of IGT slots to choose from, Grosve­nor­ ­Casino is a slot junkie's paradise.

Table games players can also choose from a selection of virtual table games if they're in the mood for faster action than they can get at the live casino. Popular favourites like blackjack, baccarat, and roulette are available in several variations. Additionally, players can enjoy craps, three card poker, and unique games like the money wheel and Shut the Box.


Any company ought to know that customer satisfaction is key to running a successful business. Since Grosve­nor­ ­Casino has over a dozen properties in the world, it's no wonder that their customer service team is one of the fastest and most efficient in the industry. Live chat representatives are available 24/7 to answer any inquiries you may have. Additionally, you can give them a call at their toll-free UK number, send them an e-mail, or even write to them. With so many ways to contact Grosve­nor­ ­Casino, everyone can rest assured that their problems will be solved.

Security and Fairness

Online gamblers need to be aware of the risks that come with disclosing their personal and financial information. To put to rest any worry players might have, Grosve­nor­ ­Casino has strict security measures to prevent hackers from stealing data. To do this, Grosve­nor­ ­Casino has embedded SSL encryption into their network, obscuring all data until it reaches the server. Once at the server, your details are protected with high-quality firewall technology.

In addition to offering a secure place to play, Grosve­nor­ ­Casino guarantees that the games you play will be fair. Since they go through the Alderney Gaming Commission to obtain their licence, Grosve­nor­ ­Casino has to prove that the games offered are fair on a regular basis. While there are no third-party seals from auditing companies, the stringent requirements from the jurisdiction of Alderney, as well as the reputation of IGT software, are sufficient evidence of fair play.


  • Good selection of IGT games
  • Licensed in Alderney, a strict gaming regulator
  • Live casino
  • 24/7 customer support
  • Strong security and fairness standards


  • Players from the US not permitted
  • No third-party seal

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Bonus codes

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£20 Welcome Bonus
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United States
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  • Cashable

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No Deposit Bonus
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    11 months ago

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Cashback Bonus
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Casino complaints

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Have troubles with Grosvenor Casino? Submit a complaint or Learn more .

3 of 3
Resolved Complaints
2 days
Average Response
2 weeks
Avg. Complaint Life
52 USD
Average Amount
91 hours left
£ 50
disputed amount

Grosvenor are normally great at paying bonuses and have low wagering rates in order to be award bonuses which is why i use them so much. I ...

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£ 100
disputed amount

I signed up to grosvenor casino as I was tired of playing the same old slots and I saw that they offered an all time favourite of my reel king. ...

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Registered with grosvenor casino there was a error made in my first name and the month of my date of birth phoned the casino to fix this error they ...

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Contact Casino

  • Support Phone: 0800 083 1990

Players reviews

Your trust is our top concern. Casinos can't pay to alter or remove their reviews.

2 reviews
Reviewed on Tuesday 8. March 2016
Joined Grosvenor casino last week deposit 20 pound took welcome bonus as you only had to play through five time. I loved the fact there was no reverse withdraw as sometimes its easy to play any winning back.

I played for hours and at the end I cashed out 500 pound. The money was in my paypal account the same day. Would definite recommend this casino.
7 reviews
Truly great casino!! The one thing we care about - speed of withdrawals and pending period. With Grosvenor no need to worry about pending periods because the winnings are in your account within 24 hours. Great industry leader.
Class casino with unbelievably fast payouts - a must for all gamblers.
5 reviews, United Kingdom
I love playing at Grosvenor. I'm only a small time player mostly slots but there are plenty of slot games available as-well as roulette/video pokers etc.

Grosvenor may not offer tonnes of bonuses but the big plus side is you don't have to send documents and wait days for them to accept them or be told the documents are not sufficient etc (delaying tactics hoping you reverse your winnings), in fact there is no reverse option - if you win you cash out and its always back on my card in 48 hours. Very trustworthy casino with fast no nonsense payments back to you should you win.
Website could do with a bit of a revamp and loyalty points conversion rates could be bumped up slightly.
Replied on Wednesday, 3. June 2015
Thanks for the review nickuk911 . We do have plans to upgrade the desktop website, and hoping this will be complete before the end of 2015. We have recently given the mobile site a facelift, and there are plenty of other developments in the pipeline.
16 reviews
If you're into live casinos then this is the best place to play. If you're not overly excited about live casinos, you can find a better place.
Game variety here is weak. Read some good reviews from people from the UK but I haven't read one good review from anywhere else. As mentioned, unless you're into the live casino action there's nothing here for you. Nothing about this place stands out. Payouts are just okay.
Replied on Wednesday, 18. February 2015
Appreciate the comments JK121212.

You are quite right in pointing to the quality of our Live Casino offering, as we have 31 tables - 3 of which are dedicated. In addition, all dealers are trained to the highest Grosvenor standards. We are the UK's leading retail casino, so we feel its very important to re-create the club experience on-line, andhave invested heavily in doing so over the past year.

In terms of slots, we are launching new titles on mobile and desktop on a weekly basis, so our offering in this area will continue to improve. We work with Novomatic, IGT, Playtech, WMS and many others.

As for your last point on the reviews, we can only accept casino players from the UK, which would explain the lack of reviews from players from elsewhere.

Hope this information helps.

46 reviews
Grosvenor Casinos are a well known name here in the UK, where they have large land-based casinos in many towns and cities. I'd guess that we are one of their main on-line markets, and am pleased they have been confirmed as one of the brands confirmed to have applied for a license to continue offering their on-line services here in the UK when our new regulations kick in in a few days.

If you have ever been to one of their land casinos, you should dig out your membership card as you can use it to claim a £20 no deposit bonus offered to all existing members. If you are a member but don't have your card anymore I recommend contacting support, who may be able to advise a way to locate your details. I was able to claim this £20 no deposit bonus and was surprised to find it carried only a 1x wagering requirement, so of course this is one bonus that is WELL worth claiming if you can!

Whether you receive the no deposit or not, there is a second new player bonus of £20 available to all customers.To receive this, you must a deposit of £20 and play it through five times, at which point the £20 will be credited to your account as cash. Really nice offers, and a massive rarity in today's market.

The honeymoon period with this casino seemed to last a very long time with me - they continued sending me no deposit bonuses and codes perhaps once a month for a very long time after signing up, and I'm unsure if this only stopped because I was not depositing often, yet usually cashing out from the free bonuses. I hear from other players that they still receive great freebies regularly from Grosvenor - a friend recently got £50 with 10x wagering for example.

As for the games, the selection is quite small relative to what other casinos offer now. They have mainly IGT/Wagerworks games only. I like many of the slots on offer, but have found the table games to be particularly brutal, especially the blackjack. I particularly like the video poker which is possibly the only one online that allows you to use keys 1-5 to hold, making it the fastest version around.

Support have been excellent whenever I have needed their assistance - very quick responses, polite and helpful. Cashout times to e-wallets are in the region of 24-48 hours usually, and they do payout on a Saturday too (unsure about Sunday, but I think its likely).
The small selection of available games is a tad disappointing, but as long as you check there are sufficient games you wish to play before depositing I don't think it should be a deal breaker. Just stay away from the table games IMO - they will bankrupt you really quickly!

One other strange but important thing... in recent times they have disallowed promotion claims on deposits that were made via Skrill. I really have no idea why they have done this, but its a big issue for me and means I have not deposited for some time. A real shame!
29 reviews, United States
I was out in London, Piccadilly one night and me and a few friends decided to go to Grosvenor Casino, not to gamble but to drink and have a meal as they have a nice restaurant there.

Anyway, after I had finished eating I went downstairs to the tables and started playing some live roulette. I never realized they had an online gaming website and after a short conversation with one of the regulars at the Casino they informed me that I could obtain a free Voucher from the Counter to use at their site. I received an online gift code for spending over £20 on food and drink, the next morning I Registered. Inserted the Gift Code for £10 and started playing slots.

They have a top selection of IGT software games and I think I found the best out of the lot when I loaded up a slot game called Grand Casino, it consists of 20 lines and 2 features. I hit both features several times, the first feature is where you must hit 3 scattered Dice on the center reels, this pays out free spins, the second is where you must get 3 or more scattered roulette wheels for a high multiplier win. I had my balance on £80 and was yet to make a deposit. Seems I didn't need to and decided to cash out the £80. I received the money without fuss 3 days later and then made a first deposit of £20 in order to claim their 100% first deposit bonus. You must wager your deposit 5 times over in order to get the bonus, this is also added after a maximum of 24 hours.

The money I deposited was swallowed whole within minutes, one of the quickest deposits I have lost online and didn't even manage to wager the deposit 5 times, I wasn't prepared to make another deposit as the machines where clearly out to get me.
But overall I made £60 profit from nothing and their online casino is very well presented, safe and secure. If you are planning on going to the casino in person make sure you get your voucher code to use online if your a new customer. :)

They also have many promotions during the Christmas period, now's the time to start winning.
163 reviews
Grosvenor casinos is probably a completely unknown quantity to everyone unless you live near one of the seaside towns like Brighton where they have casinos.Its the same company that runs Meccas Bingos that are all over the country and they generally quite secure.

They offer fairly decent bonuses for the small gambler. I understand they also give you extra if you sign up to their club cards at their casinos, but I am not a member. However the do give you a decent deposit bonus that needs only a 5x play through which is the lowest I've seen. You only get 20 GBP but its a start.

You do not get as many games as other casinos. It seems to be a mix of Playtech and other slots thrown in. You get a live casino, the normal Playtech table and card games with a few games like monopoly thrown in. Whats really nice about the games is that you can play with a 1p stake - yep just 1p, so you can really drill your tactics and test out the casino.

I actually found the casino quite fair in paying out. The roulette wheel was where I made most of my money, but I spent most of my time playing the slots which are not too bad. They don't have the 50 slot mega games, but who needs them.

If you are looking for a decent casino with small stake sizes and fair payouts then they are a reasonable choice. They also pay through debit card reasonably quickly. They are also supposed to pay through Netteller same day but I didn't get the chance. I would rate this 8/10 overall, I would rate it higher if they had bigger jackpots on show.

Casino News

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