Grand Reef Casino

Withdrawal info
24-72 hours
5-10 days
Bank Transfers
21-28 days
4-5 days
Pending Period
Players from United States not accepted.

Casino Review

Grand Reef Casino hails itself as "Australia and New Zealand's #1 Online Casino". With a sunny and aquatic theme, this should come as no surprise. This is a Playtech casino, meaning that they have one of the largest selections of games you can find. Grand Reef Casino has a license in the jurisdiction of Curacao. Unfortunately, US players cannot play here for real money.


Since Grand Reef Casino uses Playtech software, you can enjoy a wide variety of slots, table games, and video poker variants. As far as slots go, Playtech has some of the favourites of many online gamblers. Popular games include the Marvel series of slots, Wall Street Fever, and Daredevil. If you like three-reel video slots, you can get your fix with Grand Reef Casino's library of nearly 20 games.

If table games are your thing, Grand Reef Casino probably has what you're looking for. Get started with their huge assortment of blackjack and roulette games. Whether you want a traditional gamble or one with a bunch of unique side bets and bonus payouts, there's a variant for you. In addition, players can enjoy baccarat, craps, war, Caribbean Stud Poker, casino hold'em, and many others, including unique games like Tequila Poker and Wild Viking.

Video poker lovers have an adequate number of games to pick from. Some of the games are available in a one-hand, four-hand, twenty-five-hand, and fifty-hand variety. The available types are Jacks or Better, 10s or Better, Joker Poker, Megajacks, Deuces Wild, All-American, Aces & Faces, and 2 Ways Royal.


If you need assistance with anything, Grand Reef Casino will be able to accommodate you efficiently. They offer all players a live chat service from within the casino client. We maintain that this is the best way to get in touch with a support representative. However, if you would like to contact them by other means, Grand Reef Casino makes this easy. Reach them through several different toll-free numbers, or contact them via e-mail with the appropriate address. It's evident that Grand Reef Casino takes customer support seriously.

Security and Fairness

Players want to know that they're safe when playing online. To alleviate any fears, Grand Reef Casino has a detailed security system installed on their networks. Any information sent to Grand Reef Casino is encrypted with the latest technology. Furthermore, all data stored on their servers is protected with an ironclad firewall. With precautions like these, Grand Reef Casino is perfectly safe.

Grand Reef Casino is also one of the most trustworthy casinos in terms of game fairness. Even though they use the largest casino software provider in the world, Grand Reef Casino still has TST audit the games for fairness. This monthly report is even available for the general public to see.


  • Wide selection of Playtech games
  • 24/7 support available through live chat, phone, or e-mail
  • Strict security standards
  • Proven fair through TST


  • No US players allowed
  • No instant play client

Bonus codes

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Code not required

Free Spins
Not available in
United States
  • Bonus
  • Max. Cashout
  • W.R
  • Cashable

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Code not required

Welcome Bonus
Not available in
United States
  • Bonus
  • Min. Deposit
  • W.R
  • Cashable

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Code not required

2nd Deposit Bonus
Not available in
United States
  • Bonus
  • Min. Deposit
  • W.R
  • Cashable

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Casino complaints

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Have troubles with Grand Reef Casino? Submit a complaint or Learn more .

50 of 57
Resolved Complaints
3 days
Average Response
1 month
Avg. Complaint Life
2811 USD
Average Amount


just like dragonfly 137 an I mean exactly like dragonfly as far as the story goes im up to the bit where the finance team is just waiting to receive a ...

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$ 4000
disputed amount

I have made two withdrawal request in the sum of 2000.00 $ but they are now giving my all kind of excuse for not paying. The first withdrawal was ...

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Australian player, all dates my time. 8/12, played casino, won, requested withdrawal. They requested docs. Sent 9/12. Advised that all docs sent to ...

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Contact Casino

  • International Phone: +44 203 139 9035
  • International Fax: +44 (0)207 806 8162
  • Australia Toll Free: 1 800 824 591
  • Canada Toll Free: 1 855 582 4591
  • UK Toll Free: 0808 238 7535

Players reviews

1 review
Reviewed on Friday 10. April 2015
The graphic of the games are great. Good variety and they have one of the best keno games.
They will give you a new excuse every time you contact them to not pay your winnings. They keep asking for more personal information. Very worried about their approach and the security of my information with them.
719 reviews
Hi Askgamblers!
I was searching for some free spins as a sign up offer and then i came across Grand Reef Casino on Askgamblers site and i was wondering how i didnt sign up here so far,just because i knew about this casino long time ago and didnt open an account.I saw this very generous offer of 50 free spins on three different slot,Spider man,Gladiator and The piggies and the Wolf,so having 50 free spins without making any deposit,so I can try this casino why not.At start I really didnt like ,when I saw how many complaints they had,wow three all pages full with complaints and not so young casino ,but still on line i just had to try this casino.I opened the banner from Askambers site and on it it was stated for every new player ,just needs to download the casino open account and the free spins will be there,well to choose from 3 of them ,which they were offered
The sign up process was really quick but when i opened the Piggies and the Wolf slot there were no free spins for me.I decided to talk to chat support hopefully they will resloved this issue ,with the free spins.The chat support was there,so right away they answer to me.I was really shocked my their answer saying even if i sign up from that banner I was not having free spins on my account.I tried to explain and told him that my country is not on the list of restricted countries,even gave him the banner ,which i sign up but i got the same answer ,you dont have free spins on your account,but you got 500 in bonuses.Well i dont blame all the players who submited all this complaints against them,because if they dont honor ,what they are advertising on Askgambler site I dont attend to play here neither deposit here ever.Very irresponsible casino,no wonder they have bad reputation and so many complaints!
114 reviews, India
They say its Australia's and New Zealand's no.1 casino and i doubt
that because i stay in aus for 6 months a year and i gamble mostly
there only because there are no gambling taxes there and this casino
is one of the most famous casinos but definitely not the best one out
there. They are taking games from the play tech (PT) which is like one
of the best and the biggest in providing games to the casinos. I see
very less PT casinos with free money bonuses or may be they do not
need such bonuses to promote them because they know how good they are.
I deposited 50 here and they have SUB's till 5 deposits and i hate
SUB's so as always i just decided to play with my deposited money

And i made 2 cash outs from this casino and only played table and card
games 90$ of the times because i love table and card games from the
PT. I started with the casino hold em and here i was betting the
minimal in the beginning but after crushing the dealer for a lot of
hands i was a little excited and then started betting a little high. I
played hold em , Bj and premium roulette most of the times here. My
1st cash out was 130 and 2nd was 156 and it got to me in a single day
and this is the best thing about PT casinos that cash outs are very

I lost the money in the third time and was not affected by it because
i had done my bit and earned good money by then. I really like al the
PT games but could not really try the slots here and would come back
here for them soon. I would give this casino an 8 .
117 reviews, India
Grand reef casino is from the playtech portal and i think PT has the
best slot games ever. And i love this portal the most and whenever it
comes to making a real money deposit most of the times i just go for
the casino from the playtech gaming community.
The only thing which i did not like is that they did not have a
instant play mode on this casino. And the best thing is that the
playtech casinos have a very sting return to players.
I sent 30 through my neteller and ignored the signup bonus which i do
most of the times because their is a very small chance of meeting the
I started with the gladiator game and this is my favourite slot game
from the playtech. And got the white lady thing in the beginning and
this game gave me a lot of action. I left this game with a profit of
9$ and i was betting very low since i did not have a big bank roll
behind me.
I played the thor slot and this is the first time i was playing this
game and i really enjoyed the visuals and the sounds. The best one was
when i got the j and k with the loki thing and this one got me around
Went to roulette after playing a couple of slots and i was now at 60
something bank roll. In roulette most of the time i put my money on
black but this time i bet on odd and evens.
I withdrew the money as soon as my balance was around 80 because i do
not play on a single casino for a long time because that makes me
greedy and then i start betting big and lose all the money.
This casino is very nice and also has some free spins offers. I would
give this casino 9 out of 10.
1 review, New Zealand
Games are ok
This casino will do anything in its power to delay paying you out. They make excuse after excuse and trip themselves up in their lies. Promises made not kept. Pit Boss does not contact when asked. Definately would not recommend.
1 review, Australia
5 Weeks and still waiting to be Paid out from Grand Reef Casino, Very Slow in the Withdrawal Department, at the moment i wouldn't even suggest playing, whats the point in playing with them if they take as long as 5 Weeks to pay you out and don't even Call You, Email You or even try to Contact you to let you know how long it's going to take

Games 10/10

Online Support 8/10

Withdrawal 0/10
193 reviews
Reviewed on Sunday 31. March 2013
I was taking a brake from playtech casinos during last couple of weeks.The main reason for that is that i invested much and withdraw very little.The other day i received email from grand reef casino marked as spam and i opened it to check it out.It was a message saying i won 750 euros for free in this casino.I instantly clicked on it and it took me to their web site.The message was marketing trick and that amount should be given out for first few deposits.I don't like when casinos play that sneaky games with people.It is not free if i must make three deposit with several hundred euros in order to get it.Not to mention the wagering requirements which comes with every bonus money you take from casino.I decided to register my account anyway and play some playtech games without any obligation.I downloaded casino and made a money account but before i deposited money i started live support to give them a piece of my mind because they are spamming people without a good reason.The lady i talked to was kind enough and told me that it must be email from their affiliate where i signed up.Since i already deleted email i was not quite sure about the sender i decided to give her a break and continue towards my goal in grand reef casino.I successfully deposited founds and opened fantastic four slot.The payout was amazingly terrible as always when it comes to me.First ten or more spins not a single line hit.I was really mad i deposited in the first place.I struggled and struggled with this slot and all it was left after my fight with it was 20 cents for one scratch card :(. I opened Irish luck and bought it but off course lost there too.I left this casino and uninstalled it immediately.I don't know with who i was angrier myself or casino.I cant tell you any good reason to stay away except low payouts but i will never be playing at grand reef casino again.My grade for this casino is 5/10

Casino News

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June 13, 2013
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We've got a new exclusive no deposit bonus for fans of Playtech Casinos slots. If you are a resident of the UK, Norway, Sweden, or Finland, you can ...

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April 11, 2013
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We've got a brand new exclusive welcome bonus from Grand Reef Casino. If you haven't tried this well-known Playtech Casinos casino yet, now is your ...

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