Grand Eagle Casino

Withdrawal info
24-72 hours
2-5 days
Credit/Debit cards
7-10 days
Bank Transfers
14-28 days
0-24 hours
Pending Period
Players from United States accepted.

Casino Review

Grand Eagle Casino is an online casino with a unique take on online gaming. Since it's powered by Saucify (BetOnSoft) software, Grand Eagle Casino gives players several games they have likely never seen before. The Curacao-licensed casino is a part of the Genesys group, an operator that is generally regarded as reputable. Grand Eagle Casino is one of the few places that still accept US players.


Grand Eagle Casino, being powered by BetOnSoft, is able to give players several unique games. This is particularly inviting for the Americans, who are usually stuck with just two software providers to get their online gambling fix. Players will find more than 35 different slot games in Grand Eagle Casino, each with an immersive theme and its own special features. While this isn't nearly as many slots as larger software providers have, no slot is just a clone of another. Whether you want to race your way to big wins in NasCash slot or find the value of fitness in Peek Physique slot, there's bound to be a slot game for you.

If you aren't in the mood to play slots, don't fret. Grand Eagle Casino also has an impressive library of other games. Their table games are some of the most beautifully crafted in the industry. From a regal roulette table to the fast-paced action of three card poker, players will certainly enjoy a realistic experience playing their favorite table games at Grand Eagle Casino.

Perhaps Grand Eagle Casino's most remarkable set of games, though, is its video poker. Americans couldn't find a more entertaining variation of this favorite. With colorful animations, enticing melodies, and smooth gameplay, it's definitely worth checking out. Players can play single- or multi-hand varieties of a host of video poker variants.


While many online casinos seem to skimp on customer care, Grand Eagle Casino has taken measures to ensure that all problems can be resolved swiftly. They include a 24/7 live chat feature both on their website and in the downloadable client, making delays virtually nonexistent.

If you feel that an issue could be better resolved by another means of contact, Grand Eagle Casino is more than willing to work with you. You can also send them an e-mail or call them toll-free from several permitted countries. See the support section of their website for more information.

Security and Fairness

Grand Eagle Casino demonstrates that they care about player issues quite well. They begin by ensuring that your gaming experience is protected with the latest technology. With a stringent CSS protocol as the company standard, as well as 128-bit SSL encryption, players can know that their personal and financial details are safe from getting loose.

A fair game is also very important to Grand Eagle Casino. To ensure that players know that their games are not rigged, third-party auditor iTech Labs conducts regular examinations of the casino software. Unlike most online casinos, Grand Eagle Casino actually publishes this report: It's available right from the home page.


  • 24/7 support in a variety of methods
  • Realistic games
  • Third-party audit visible to visitors
  • Strict security standards


  • Fewer slot games than larger software providers offer
  • No instant play client available

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Bonus codes

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Tuesday 2 x 80%
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  • W.R
  • Cashable

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Welcome Bonus
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Casino complaints

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Have troubles with Grand Eagle Casino? Submit a complaint or Learn more .

2 of 2
Resolved Complaints
2 days
Average Response
1 week
Avg. Complaint Life
550 USD
Average Amount


So I decided to try this casino, but I wish I never had. Usually an online casino requires document verification from the player in order to process a ...

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$ 550
disputed amount

On 8/30/12 @ 4:33 am I made a withdrawal of $550.00. Later that afternoon I received an email asking for a copy of my DL, etc; which I immediately ...

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Contact Casino

  • US: 888 655 4505
  • Canada: 888 655 4535
  • Germany: 0800 184 4904
  • Italy: 800 789 569
  • France: 0800 915 583

Players reviews

Your trust is our top concern. Casinos can't pay to alter or remove their reviews.

20 reviews, United States
Grande Vegas Casino was labeled for me as a “progressive casino” that has been proved the value of being an honest casino! Both of them including Grande Vegas Casino sister’s casino Lucky Creek was competent in fact I already played Lucky Creek and cash out thousand dollars. Mandarin Palace and Treasure Mile all of them they’re part of Genesys Technology group that once was have some complaint against their bonuses and tier loyalty points I remember that time when the Genesys Platform including their respective casinos release an official statement about the complaint and fixed it immediately. You know there’s something that U.S players don’t currently have at this moment when we want good casinos cause they’re restricted but Saucify casinos was indeed a great replacement for them for meantime.

Grand Eagle Casino interface and graphics are so friendly because they’re well arranged you will able to browse their different types of games without turmoil unlike the RTG powered platform.

Move on I withdraw my credits from the bonus that I deserve even though it takes long enough this was the last time that I played to their casino and also the last time where I withdraw the worst. I didn’t blame their casino I think it’s just a technical problem or something there casino is good but not that satisfactory.
There was a time that I made a $75 deposit to their exclusive bonus of I think it was something 100% or 150% but it’s not a first deposit just a regular exclusive one. So, I read the terms and conditions about this bonus and found out that there’s a limitation for withdrawal so I continued. After that I play “Age of Spartans” slot and it was really cool where you can gamble when you won something very seductive. That’s the first so I won from that slot playing for whole day somewhere $200 and wagered almost one fourth of the 40 times the bonus amount. Move forward after I luckily completely wagered the necessary wagering and verified my account the casino message me and said that they need to validate everything because they found out that I violated their terms and condition about 2 accounts! Section 8.5.5!

I don’t know how it happened the process take weeks and days to comply their representatives assisted me very well and there’s no problem concerning to them. So the time had come where they resolve and ratify that I’m the only one in my household that plays their casino! I don’t if they just made this as their reason.
3 reviews, United States
- Nice assortment of games.
- Single line, 10-line, and 50-hand video poker.
- Friendly chat support.
- Intuitive cashier payment / withdrawal interface.
- When I first registered using a bonus code I made substantial winnings in video poker.
- Smooth withdrawal document submissions ( just take camera phone pics )
- When I requested a withdrawal, I was emailed back congratulating me on my winnings and explaining how withdrawals work. Unfortunately, I did a reverse withdrawal on the funds lost. LOL

Overall I really like this casino. I will continue playing and keep everyone updated.
- Slow loading times for certain games / slots.
- Unable to make deposits with certain credit cards (blocked transactions ).
663 reviews
While I was in a journey of looking for no deposit offers, I saw that Grand Eagle, powered by Betonsoft software, was giving 25€ no deposit bonus and I decided to claim it.
I didn't need to sign up, as I was already a member of Genesys Affiliates, I just activated my account there.

Then I went to cashier and claimed the code, it worked and I got 25€ in my balance. I played only Lucky Scratch cards with 1€ bet per card. The wagering for ND bonus I got was 40 times, so I got to wager 1000€. The start with scratch cards wasn't that good and Iost 10 euros, bet then I got 20€ win and I just kept playing and within 3 hours I got 50€ in my balance and was done with wagering. Since I was playing only scratch, it had some kind of different wagering, and when I went to cashier it showed I have 25€ cash and 25€ bonus. So I got rid of the bonus and had 25€ in my balance that should be cashable, everything in their system showed so.

I contacted the support to ask, what's next. But the support told me that residents from my country are eligible for free bonuses only after 1 deposit was made. I was in a bit of shock. I asked, why the system let me get this bonus and showed the wagering and everything, but when it comes to paying they say I shouldn't have got it in the first place. I also asked, if I got rid of the bonus and the cashier showed that I can withdraw 25€, why wouldn't they let me. And of course, it was my fault that I didn't read the terms and conditions carefully, but the thing that bugs me is- if I am not capable to get the bonus, why did I got it? And the other condition- that some regions has to make 1 deposit before they can get free stuff. It seemed like- you have to lost something and only then you can get something.

The casino itself was descent and the chat was easy and fast to reach too. The only game I played didn't lag, but I was just so disappointed in my experience with their terms that I asked them to close my account in their casino and its affiliates. There will be other Betonsoft casinos for me.
442 reviews
Grand Eagle casino is run by Saucify ( BetonSoft) software. This casino is one of the 5 casinos that belong to the Genesys Technology Group of casinos.

I joined this casino today and decided to write a review so I will only speak about my first impressions with this casino.On their front page you will see that you can play at Grand Eagle in download mode or instant play. I decided to download the software. The installation and registration in the casino went quick and without problems.

I found a bonus code for 30 euros no deposit on some site. I entered the code at the appropriate place and the code was accepted so I had 30 euros on my account. I knew nothing for the wager for this bonus and I didn't contact the live chat support about it. The reason for that was because I was impatient to try out some of the games from this software provider. In the past I met a few times some games from Saufici software which I liked a lot. The game I chose was called Faraon. I started with a 0.25 bet per spin. After about 20 minutes my balance was more than 40 euros. Faraon is a very interesting slot game which has to offer 3 bonus rounds. For the short time I spent here I got all 3 of them. That encouraged me to increase my bet to 2 euros per spin. Off course that was a bad decision and in the next 10 minutes I lost all of my bonus money. I really liked Faraon the slot game and because I had a chance to try some of their slot games before in some other casinos I was thinking of making a deposit here.

That is why I contacted their live chat support to ask what the minimum deposit was. Alan their operator responded very fast and informed me that the minimum deposit for the casino was 20 euros. Will I make a deposit? I am still considering it. Anyway for a first impression this looks like a safe casino you can trust.
159 reviews, India
Reviewed on Monday 30. June 2014
Very exciting casino with a 100% match up bonus up to 250 which is very nice of them because match up bonus is never for big amounts but this casino has it for big amounts and that is what I liked about them. They have been powered by the Bet on soft platform which I have never played a lot on and did not have a clear idea about them. So I decided to give them a try as it was the only to find out .

I like that they have both instant play and downloading software and I like casinos which have both of them as it makes the access easier for us. I had deposited 40 dollars on this casino and got 40 from the casino and I was glad that I did not have to ask for it and it got transferred into my account on itself.

I started with Dollars down under which was a 30 pay line slot so I kept my bet low as it would have been a lot of money on risk. The best thing about this slot is that they get you a lot of free spins and that is why I loved this slot a lot. As free spins pay a lot most of the times and I managed to won 25$ from this slot alone in just one hour. After that I decided to try Max cash and I liked their name a lot. And scatter paid me a lot and even multipliers in my fourth spin and my balance was touching 150$ now and I was happier than ever. I decided to withdraw 160$ from this casino site and it took 3 days as far as I remember which is alright but I think a little faster would have been better.

I would rate this casino 9 out of 10.
1003 reviews
Reviewed on Sunday 29. June 2014
Another Bet on Soft Casino, Grand Eagle Casino which is from Genesys Group which they are solid ranked as a casino group here. I sign up at Grand Eagle Casino maybe 1 year ago and that was in the time when all the Bet on Soft Casino were giving 25 free chips to sigh up at theirs casino.

Well the wagering was high, it was X 60, but to be honest, coming from no deposit freechip, that's not bad at all. I sign up, insert the code and I got the 25$ free chip so I was ready to start playing. I remember that I spent my bonus very quickly. I did one mistake while I was signing up and that would be, if you join their group or all the Bet on Soft Casinos, always choose dollar as a currency, because that way, you will be eligible to play at theirs casino free rolls tournaments or paid tournaments, other way if you choose euro as I did, you won't be able to play that great tournaments.

From them I did received maybe 5 no deposit free pins or chips, but never won anything. I have never deposited there, but just because I don't play this slots anymore. I think that Grand Eagle or Genesys Casinos group are solid ones, because I have friends who are depositors there and never had any problems with them. Well I saw only one complaint here at AskGambers, but when I saw it was resolved I guess I was right, that they are nice casino.

Also they have great promotion, although it has being long time, how I didn't played there I still receive promotions from them and I can tell you they are great one. Well if you like Bet on Soft games I think you won't make mistake if you joined them and make an deposit there. Well you can try them for free, they still have the same promotion of 25$ free chip, try!
692 reviews
Right when I finished playing on Treasure Mile I, uninstalling it a month later, a few years ago and downloaded Grand Eagle to see what the fuss is about.

This casino is part of the Genesys club where there are 5 known casinos from my point of view. Treasure Mile, Grand Eagle, Mandarin Palace, Lucky Creek and Wizbet. To describe my awesome experience ( in a really sarcastic tone ) with Grand Eagle it was like going to a transit bus where there are a lot of people riding to where they need to go, possibly Candy Land. I fell asleep inside the bus and when I woke up only a few people remained. After 3 people have gone out of the Transit bus there was this last stop where everyone had to get out (end of the line). I stepped out of the bus not knowing where I was and became riddled with questions as to how to get out of this situation. So, to keep everything in order my experience will be described for a few words.

Deposited $30, went on live support to ask about their terms and conditions and they told me that on the first three deposits from receiving their previous match bonus I was unable to play other games besides slots. Slots were in while Table and Video Pokers were out. Went on support to ask them a few questions, so far so good, until I started playing ( Dun Dun DUN! ).

I came to Aladdins Loot for $0.50 got nothing but less than my wagers, Purse of the Mummy for $0.75 a spin on this 15 Paylines video slot and I keep getting wins of $0.15 from getting the 3 10's almost every time, and finally Road trip with their 243 ways to win which did caught me a break for a very short period of time or to the value of a very thin slice of pizza in terms of short breaks / time but after the 10 Free Spins with 2 x multiplier by getting 3 "dude driving a car with sunglasses" scatters with $9 left in my balance I won $7.20 inside the feature for $16.20 total. When after the low paying feature everything I had got wrecked when continuing to pursue for something bigger than $16.20. I would not be happy with $16.20 yet alone the minimum to make the cashout ( lol minimum is $100 according to live chat ). I had no choice but to continue with my weak $16.20 and well in the end my balance finally perished.

Stay clear from this casino everyone if you don't want to lose your funds.The wins coming out were just awful. A 2 out of 10 for Grand Eagle only because support was still good while the rest was nothing but a rotting apple.
44 reviews
Reviewed on Sunday 15. April 2012
Grand "Special ED" Eagle "Shortbus riding"Casino

Grand Eagle is a casino in the Genesys group of casinos, which includes Mandarin Palace, Lucky Creek, Treasure Mile, Wiz bet, and Grand Eagle Casino. It also uses Bet on soft Software. Grand Eagle is one of if not the only Bet on soft casinos that not only offers the software download, but also allows you to play to on the website itself, through flash players.

Bet on soft, has one of if not the best forms of software that is available to players who live in the United States of America. It has a lot of different slot games, ranging from one line classic slots, to five line classic slots, to nine line video slots to fifty line video slots, to multi way winning video slots such as Road Trip Max Ways where you have two hundred and forty plus ways of winning, the slots also have cool three dimensional graphics. On top of the wide variety of slots they offer, they also offer multiple forms of Black jack, from single deck black jack, to Atlantic City Blackjack, all the way to Vegas Blackjack and Vegas Black Jack Deluxe Edition.They also have progressive games such as one line, and fifteen line Dream Wheel Slots, and a vast array of video poker games, that allow you to play one handed, ten handed, and fifty two handed, with a progressive video poker game called Rocket Jacks, that pays a progressive jackpot if you hit a royal flush. They also have double, triple bonus poker, deuces wild, bonus deuces wild, and deuces and jokers.

Grand Eagle is the forgotten, left on the church steps, or on your porch, with a note on it, and has even been spotted on a late night infomercial with a sad face, with some fat 60 year guy tells you, for $1 a day you can sponsor him, and the fat 60 yr old keeps .90 cents out of the dollar. This casino seems to have as many promos and affiliates combined as MC Hammer had hit songs.I played there once, I got 10 free spins, I won 1.20, and put it all on Bucksy Malone 3 cents a line I spun and didn’t win a cent, and it was the best loss of my life, this casino is the one Genesys had that came out with webbed feet, 6 fingers, deaf, dumb, and blind but I guess it’s still part of their family. I don’t suggest depositing there, unless you feel bad for it, when there are so many better genesys casinos out there.
Short Bus/10

Casino News

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April 27, 2015
by Dubravka Davidovic

Another Monday is here and it’s time for a fabulous treat from Grand Eagle Casino. As one of the most generous online casinos, they want to make ...

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February 21, 2015
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Grand Eagle Casino have decided to stretch the Valentine’s Day festivities across the entire month of February! Every day this month, there’s a ...

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January 20, 2015
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The Super Bowl is just around the corner and Grand Eagle Casino is ready to get players in the right mood. They have prepared a special Super Bowl ...

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