Golden Palace Casino Website

Golden Palace Casino Review

Although they are one of the oldest casinos in the market, they have failed to develop a decent line of communication when it comes to complaints. They are highly unresponsive and we cannot guarantee a good resolution should an issue arise.

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Review updated 4 days ago.
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Golden Palace Casino Reviews from our community

GoldenPalaceAff reviewed Yesterday

Hello, AskGamblers users!

First of all, please allow me to introduce myself: my name is Mike and I’m the new Affiliate Manager for Golden Palace Casino and I would like to clarify a few issues found in this post:

1. Golden Palace Casino wasn’t closed / wasn’t sold to another company.
2. Starting with December 2013 Golden Palace has moved to IGSONLINE – for both gaming solution and affiliate platform.
3. Since we moved to the new software provider the only restricted countries are: USA, Costa Rica, Romania, Poland, Denmark, Israel and Ukraine.
4. We merged all the other casinos (Grand Online, Flamingo Club, Online Casino Central, and 24kt Gold Casino) under Golden Palace Casino and this will be the only brand we’re currently promoting through Golden Palace Affiliates.

All those being said, if you have any queries or questions, please do not hesitate and contact us directly:
- for any affiliate related issues, please send us a private message or send us an e-mail at affiliates@goldenpalaceaffiliates.com
- for any player related questions you can send an e-mail at customersupport@goldenpalace.com

Thank you very much,
Mike

Martinwin reviewed On 05/23/2013

Hi there, I really like to play at this casino in particular. I'm playing mostly at playtech casinos the last years and I have to say that after signing up with goldenpalace, I sticked with them.
Excellent customers, fast payouts and the standard playtech games - what else could you ask for?

Keep up the great job! no to mention the free bonuses you get about every few weeks ;)

Cheers

scyan reviewed On 10/24/2012

I haven’t really decided how I feel about Playtech software so I havent really being playing in Playtech casinos all that much.

I downloaded Golden Palace last year it was one of the 1st casino’s that I had downloaded with Playtech software the reason it had appealed to me at the time was because it offered ZAR denomination.

I can honestly say, I haven’t made a deposit into this casino yet. I'm still testing the waters

I have had the opportunity of playing a bit.

Golden Palace’s marketing department loads free chips into your account every now and then. They send u an email notifying you of the credit and well the other day I even had a voice mail left on my mobile informing me of my free bonus. So – I opened up the casino software to give it a spin.

I decided with this chip I would explore the Marvel Jackpot Slots.

Which include games like Blade, Elektra, The Incredible Hulk, X-Men, Iron Man, Fantastic Four & Daredevil.

All Marvel Slots are linked to Four Mystery Progressive Jackpots consisting of 4 different types of jackpots called; Power, Extra Power, Super Power & Ultimate Power. I decided to find out more about these and this is what I found. All jackpots are won randomly, with any spin of any amount in the slot game than can win entry to the jackpot game, including spins with no game wins, HOWEVER the higher the bet, the bigger the chances are entering the jackpot game. When you do get awarded a jackpot you play the jackpot game which has a
4 x 5 grid of 20 squares hiding the different jackpot symbols.

You then click on the squares to reveal jackpot symbols. You have to match 3 identical jackpot symbols to win that jackpot. Oh and the jackpot game has a reaction timer.

The jackpot will be paid automatically if u do not react in time, so make sure you select before you decide to leave the game for whatever reason.

Every now and then a window pops up to notify you that another user has won a jackpot. Yikes...
---It’s cool - but I would like to see me winning a jackpot on these slots.

I also noticed they have added a new Halloween slot game - just in time for Halloween.

I have been playing my free chip for the past month now. It’s been up and down. But from what I have been playing. Looks like I’m definitely making a deposit into this casino. Keep you posted !

goldenmember reviewed On 10/15/2012

I too am surprised that this casino is blacklisted since when I have communicated with them there has been no problems. You can talk to them through live chat, or email service, and although you do get silly names (that are obviously not their names since they are oversease call centers) you do get decent service and get all your questions answered quite quickly. One problem I can see for many is that they use a restricted amount of deposit options - whether thats caused a problem for many I do not know. I have had no problems paying by VISA debit, and no problems with the withdrawal. It might take slightly longer than some other UK casinos, but I expect that when it is an overseas casino.
Going away from the financial nitty gritty I thought I would also talk about the games that you get. This is a Playtech based casino, and a very good one at that. The whole casino and lobby is well designed and you can actually navigate your way around very easily. The games that you get you will familiar with if you play at other Playtech casinos. So this means all the games are good quality and fair as well - I can discern no difference in the hands and good or bad runs that you get compared to other big playtech providers. This goes exactly the same for roulette, craps or any of the other table games.
The slot games are excellent quality as well, they have the Marvel games like the Incredible Hulk and are good run. You also get a few novelty games thrown into the mix. Overall this is a good casino that I would rate quite highly so if you are looking for a casino you will not go far wrong by choosing these guys. Overall rating for this casino is 7/10.

nowun reviewed On 08/29/2012

I have been a member of Golden Palace Casino since 2005 and have never had a single problem with them in that time. I haven't made a huge number of withdrawals but those that I have made have all hit my bank account within 5-7 days which I find within limits since I live in Australia. Some bigger name casinos have taken almost double that in the past. One in particular took well over 30 days and numerous overseas phone calls. I have never had to do that with Golden Palace.

Thier chat operators are always friendly and very very helpful and I have never had a single problem getting answers to my questions.

Identification is quite straight forward and I have been able to have the one set of identification documents accepted over 3 of the 4 casinos in thier group without a single problem. I have not yet joined the fourth casino yet but I have no doubt that there would be no problem getting them accepted there as well.

I am mainly a Blackjack player but my experience of the other games on thier casinos is that they are all good and seem fair.

My rating for the casino is an easy 8 out of 10. I recommend them to anyone wanting an honest casino experience and have nothing to gain by providing this review.

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Details

Official Website: www.goldenpalace.com

Languages: Chinese, English, German, Italian, Japanese, Spanish

Deposit Methods: Bank Wire Transfer, Citadel Instant Banking, EcoPayz, Fast Cheque, instaDebit, MasterCard, Neteller, Skrill, Visa

Exclusive Payment Partner:

Currencies: Euros, UK Pounds, US Dollars

Restricted Countries: Costa Rica, Romania, Poland, Denmark, Israel, Ukraine, United States

Software: IGSONLINE

Established: 1997

License: Curacao

Casino Type: Download & Instant Play

Cashout Info (New)

Withdrawal Methods: Bank Wire Transfer, Neteller, Skrill, Wire Transfer

Withdrawal Limits: 2500-10000 per week(depends on VIP level)

Withdrawal Timeframes: E-wallets - 1-2 days;Credit/Debit cards - 2-5 days;Bank transfers - 3-7 days;Cheques - 21-28 days

Pending Time: 5 days

Allow Manual Flushing: No

Contact Golden Palace Casino

Owner: Golden Palace Online Casino

Email: Support

Live Chat Support: Yes

Fax: 1-416-777-2891
Phone: 1-416-777-2620
TollFree: 1-888-217-5648

Affiliate Program: Golden Palace Affiliates

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