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Casino Moons Review

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CasinoRank
6.3 / 10

Based on Casino Facts (4.8) and Players Complaints (10.0)

Review updated 5 days ago.
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Casino Moons Reviews from our community

Afi4wins reviewed On 01/04/2014

Hi everyone! For new players who are less in the know, Casino Moons is one of Winward's group of casinos using the Top Game software platform. Players who face difficulty in finding a casino to play at should be able to play at any of the Top Game casinos.

Amongst all the Top game casinos that exists today, I found Casino Moons to be one of the playable kind. Playable in the sense that the games seem to be not so tight as in others and the live chat hosts are more friendlier and polite. When I signed up at Casino Moons, I was given a free sign-up bonus after completing the registration and profile details. The live chat host was kind enough to inform me earlier on that a sign-up bonus is just like a no-deposit bonus, meaning meant for fun play only, and he also offered me a good welcoming deposit bonus if I make a deposit right away. But me being me, I never reject anything free, so I accepted that sign-up bonus to try out their games first. I told the live chat host that the tempting deposit bonus can come after I had finished playing for free.

That's exactly what I did...I made a deposit after playing for free. Even though the initial free sign-up bonus of $20 wasn't a lot to sustain a good period of game play, it was sufficient enough for me to get a feel of the slots. The reels were going smoothly and not too hungry, and I enjoyed playing my two favourite games of Diablo 13 and Fandango's. So when the free credits finally ran out after some minutes of play, I clicked on live chat again for that deposit bonus. I can't really recall whether it was 300% or 400%, but for my $25 deposit, I got a reasonably good amount to enjoy more of the slots, especially my favourite two games. Lady Luck was with me one minute...gone the next...and back again later on, hehehe. It was going like a game of yo-yo...up and down, up and down...the credit balance I mean. But at the end of the day, all of the credits came to a big duck-egg and I logged out of the casino feeling quite satisfied. No win but a satisfying game play.

On several occasions I had wanted to come back and play at Casino Moons, but when I started facing withdrawal problems from their sister casinos 7Reels and Winward, I changed my mind. The last thing I would want was to face yet another withdrawal problem from another Winward's casino. As things ended up, I could not get my money from either of the two casinos, which finally ended up with the closing all of my accounts at Winward group of casinos. Sadly enough, Casino Moons was one of them. I would have carried on playing at Casino Moons if not for those two idiotic sister casinos. Still, my advice to all intending players at Casino Moons, please be very careful and very cautious at all times. Know their withdrawal terms before playing. Ask live chat if you are not keen on reading up. Hopefully you'll enjoy playing at Casino Moons.

Afi

zbjeles reviewed On 06/29/2013

There are hundreds of online casinos with more opening every month
I'm always searching for new experiences in gambling (new casino) and time to casino moons( my first top game casino).
First-I check the terms and conditions and one thing struck me as bizarre I found in the terms and conditions page:
-7.3 Casino Moons shall honor only one payout approval per related account, per review and per week.
-7.4 Once approved, a withdrawal request can take between 24 hours to 12 business days to be finalized.
I couldn't believe my eyes,only one withdrawal possible per week, and that can take up to 12 business days.
Also:
Point 7.8.2 Members must have all required documents on file before requesting a payout.Should any information mismatch occur on a Casino Moons Member’s account, Casino Moons is entitled to request additional documents in order to prove the identity and payment used on her/his other account registered within the same management company of the network of sites, prior to approving any withdrawal request.

Point 7.8.3 All documentation received is valid for one year. It is the Member's sole responsibility to provide the Security Department with updated copies of the necessary documents.

This means you must send new copies of the documents every year.
These withdrawal terms are the WORST of any internet casino I have seen.
BE CAREFUL when DEPOSITING and PLAYING!!!

However,Top Game software is good,the navigation in the lobby is easy. and everything is totally clear and functionally and nothing confusing,I like that.They have a large selection slots games but only four variants of Video Poker and three variants of blackjack.
I've tried a few slot games and Slots have cute graphics and fun bonus rounds. I really enjoyed the high-quality of the games at Casino Moons
Overall-nice software fantastic slots,Well done Top Game but horrible terms.,
Something else :I dont like it when their support staff pop up on screen to ask if I need any help to deposit or want a bonus if I deposit more money, if I need or wanted assistance I would ask for it.
I personally have no interest in depositing here,
Rating 5/10

szirtisas reviewed On 06/19/2013

Hello here is my next review from Casino Moons:
I didn’t know or like Top Game casinos because I knew they had a lot of troubles with the pay outs and with the winner players, but they offered a no deposit bonus so I didn’t needed to risk my money so I gave them a chance. I visited their home page but it is seems a little bit poor and old.
They had a downloadable and an instant play version seems first look, but if you click to the play now button the software download starts. So they didn’t had instant play casino :D .
When you started to install the casino I needed to accept their terms and conditions when I clicked to install button. After I registered I went to the cashier and filled my personal details then I started to speak with the support because she write to me instantly. I asked her to credit my bonus but she wanted to give me a 450% bonus with 25x wagering requirements anyway. I told to her I only want my no deposit bonus than I maybe make a deposit, she checked my account then she credited me with my 20 euro no deposit bonus.
I went to the devils delight game, it is a 13 line slot with wilds and bonus features, I didn’t get any from it, I played with 1.3 euro per spin and my money went down like the lightning. After I played my money down the support was offered again their match bonus but I refuse it again. I didn’t think this is the best place where you can play because they had only a few slot and casino games. And didn’t forgot the complaints from the withdrawal issues, you need to wait months to get your money.
But what I said it was free so nothing to lose until you deposit.
Thank you!

toddb2842 reviewed On 12/28/2012

I downloaded this casino and gave them the bonus code and they said it was invalid and that they had no association with this site ask gamblers and were not very friendly they did not offer any other kind of bonus and was kind of rude. So BEWARE new players if you want to try there casino out your going to have to Deposit

toddb2842 reviewed On 12/28/2012

I downloaded this casino and tried to get the bonus and they said the code was invalid and that they were not associated with this site(askgamblers.com) Did not offer another code or anything kind of rude did not like them and will probably not do any business with them

paquito76 reviewed On 10/31/2012

Casino Moons is one of the few providers that operate on TopGame software. They have a decent looking Lobby screen with very easy to navigate or to find all the important infos that a player can look for. It’s nice of them to provide a short demo tour to introduce themselves and a little tutorial to help the rookies how to use the casino software and what are the settings options. As a TopGame casino they don’t have a large selection of games (only 30 video slots, 2 roulettes and 1 keno are in their repertoire). Basically, they offer a little bit of everything not giving a truly chance for a real choice. I like their Lost Inca’s Gold 25-line slot the most, which has (as its name suggests) a theme built around the rainforest, ancient treasures, extinct civilization. It features treasure maps as scatters, wild symbols and a great bonus when 3 or more treasure chests trigger the ’Lost Inca’s Gold’ bonus game. I consider it a very enjoyable game to play with.
I think their weakest link is the process of withdrawal. I understand the importance of the security but they have some unnecessary steps. The payouts are reviewed only from Sunday to Thursday and once it’s approved the payout takes 12-14 business days to be finalized. The minimum withdrawal amount is €50, only one cashout approval allowed per week and only one request including all other sites operated by Winward Group. Besides the standard documents (which must be provided them EVERY year) they also require a copy of telephone bill and they may call the player to verify the phone is in working order.

Apart from the very strict withdrawal rules (if it wouldn’t be so complicated maybe I’d see myself as a regular player of them) and the limitation of the available games, the Casino Moons is a very decent casino.

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Casino Review

Casino Moons is an online casino with an astral environment. Experience intergalactic gameplay with Top Game software, a leading software solution for USA-friendly casinos. Casino Moons has obtained a license through the jurisdiction of Costa Rica and currently accepts players from the USA.

Games

The downloadable casino client from Casino Moons is filled to the brim with Top Game slots. The software includes a plethora of games from traditional three-reel slots to cutting edge video slots. Whether you're in the mood for a conventional Fruit Slot experience or want to face the Slotstructor, there's plenty of fun waiting to be had at Casino Moons.

However, the variety of other types of games is limited. Table game players may only play roulette or blackjack. Although there is a total of 3 roulette variants and 2 blackjack variants, players cannot enjoy other card, dice, or casino poker games.

Casino Moons also has an entertaining keno game and a total of 4 video poker variants. They are Jacks or Better, Deuces Wild, Joker Poker, and Deuces & Joker. If you like bonus pokers or some less common varieties, you'll have to look elsewhere to get your fill.

Support

Need to get in touch with a customer support representative? Casino Moons makes this process easy. Use the live chat button within the software to get in touch with a representative at any hour of any day. If you'd prefer to contact them via e-mail, you can use one of their e-mail addresses listed on the website. Casino Moons also has a USA toll-free telephone if you prefer to get a response from a real human voice. We appreciate Casino Moons for making customer service a clear priority.

Security and Fairness

It's important to know that your personal and financial information is being kept in good hands when playing online. Casino Moons accomplishes this with its 128-bit SSL encryption protocol, which makes it impossible for hackers to read your details. Only you, top Casino Moons staff, and the billing processor will be allowed access to your data.

Players also deserve to know that they are getting a fair game wherever they play. Casino Moons uses a TST seal on their website. TST, a leading game auditor, operates to ensure the genuine randomness of online casinos. Although the seal on the Casino Moons website doesn't link to the audit (and most casinos don't), the wide use of Top Game software implies that the games are fair.

Pros

  • US players accepted
  • Healthy amount of slots, including progressives
  • Easily accessible support, including 24/7 live chat
  • Strict 128-bit SSL encryption
  • Audited by TST

Cons

  • Few video pokers or table games
  • Website doesn't link to the TST report

Details

Official Website: www.casinomoons.com

Language: English

Deposit Methods: ACH, CLICK2PAY, EcoPayz, MasterCard, Neteller, QuickTender, Skrill, Visa, Western Union

Exclusive Payment Partner:

Currency: US Dollars

Restricted Countries: Romania, Costa Rica, Israel, Poland, Ukraine, Denmark

Software: Top Game

Established: 2009

License: Costa Rica

Casino Type: Download

Cashout Info (New)

Withdrawal Methods: ACH, Bank Wire Transfer, Cheque, ECO Card, Neteller, Skrill

Withdrawal Limits: 2500 USD per week

Withdrawal Timeframes: E-wallets - 2-5 days;Credit/Debit cards - N/A;Bank transfers - 10-12 days;Cheques - 21-28 days

Pending Time: 4 days

Allow Manual Flushing: No

Contact Casino Moons

Owner: Winward Gaming Group

Email: Support Mail

Live Chat Support: Yes

Toll-free Support US: 1-800-274-7345

Affiliate Program: Revenue Giants

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