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Casino Extra

TRUSTED 8.94
Certified
PLAYERS FROM UNITED STATES NOT ACCEPTED

Casino Extra is a user-friendly online casino that offers games from NetEnt, Microgaming and Betsoft, as well as live table games from Visionary iGaming. Players can enjoy the games directly on the casino website on their computer, smartphone, or tablet. The site is available in English, German, Spanish, French, and Dutch, and is fully licensed by the government of Curacao. And it is also a proud recepient of our prestigeous Certificate of Trust.

Restricted Countries

Due to legal and commercial requirements, Casino Extra cannot allow residents of the United States, China, Curacao, Hong Kong, or Turkey to sign up and play. Residents of all other countries where online gambling is permitted are welcome.

The following markets are excluded from receiving and/or using free money bonuses and free spin bonuses: Poland.

The following markets are excluded from receiving and/or using any type of bonus: Serbia, Montenegro, Albania, Ukraine, Hungary, Brazil, China, Armenia, Russia, Belarus, Bulgaria, Georgia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Philippines, Turkey, Indonesia, Myanmar and USA.

Virtual Games

Casino Extra features a huge assortment of online slots from two of the biggest names in the online casino world: Microgaming and Betsoft. These include hot titles like Immortal Romance, True Illusions, Playboy, Heist, and The Finer Reels of Life. Major progressive games like Mega Moolah and The Dark Knight are also available.

With over 30 different table games, Casino Extra does a good job at satisfying those who prefer hitting the tables. Players can choose from conventional games like European Blackjack, VIP European Roulette, Baccarat, Vegas Craps, and Pai Gow Poker, or try something more modern like Top Card Trumps, Pirate 21, Common Draw Roulette, High Speed Poker, and Triple Edge Poker.

Video poker players should be impressed with Casino Extra as well. More than 35 different variants are included from both the Microgaming and Betsoft platforms. These include Jacks or Better, Deuces Wild, Joker Poker, Tens or Better, Bonus Deluxe Poker, Double Double Bonus, Jackpot Poker, All-American Poker, and many more. Most of the games can be played with multiple hands at a time, and many are also available in Pyramid Poker style.

Players looking for something a little off-the-wall can choose from a wide range of interactive scratch games, keno games, and other specialties. These can all be accessed inside the "Other Games" tab.

Live Games

Casino Extra has one of the most robust live casinos on the web. Players looking for the most intimate gaming experience can play blackjack, roulette, or baccarat with a real live dealer in a professional casino studio. These studio rooms broadcast the games in real-time, and players can interact with the dealer and each other. Alternatively, players can bet alongside those playing in-person on real games of roulette at the Fitzwilliam Card Club in Dublin, Ireland.

Mobile Gaming

Many of the games in Casino Extra are compatible with HTML5 mobile devices. To access the mobile casino, players can simply open up the casino's website on their smartphone or tablet. The mobile casino is synced with the main casino, so players only need one account and do not have to worry about transferring balances.

Support

Casino Extra does a fine job at staying in touch with players. If an issue arises, a player can contact the support department via live chat during business hours. This is as simple as clicking on the "Contact Us" button on the casino's website. If support is not online, players can send the casino an email and get a reply by the next business day.

Security and Fairness

Players can rest assured that their details are kept confidential at Casino Extra. The site uses 128-bit SSL encryption whenever sensitive information needs to be transmitted. This technology prevents anyone from being able to see private personal and financial data during registration and banking processes.

Both the Microgaming and Betsoft platforms have been proven fair through numerous independent audits, and we are confident that players can get a fair game here. Hence, the site is listed among our Certified Casinos.

Pros

  • Completely instant-play
  • Available on most smartphones and tablets
  • Available in English, Dutch, German, Spanish, and French
  • Contains a wide range of slots, table games, and video pokers from Betsoft and Microgaming
  • Live gaming available with blackjack, roulette, and baccarat
  • Some live roulette games stream directly from the Fitzwilliam Card Club in Dublin
  • Live chat support available during business hours
  • Encrypted with SSL technology to keep data safe
  • Proven fair by independent audits
  • Holds Certificate of Trust

Cons

  • No players from the US, China, Curacao, Hong Kong, or Turkey accepted
  • Live chat support not available 24/7

Screenshot

Casino Extra Reviews by Players

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loul 11 reviews
France
Message
All was fine since last week, quick cashout with neteller and skrill, good selection of slots, good support ...
But since last week impossible to get a cashout by neteller, 1 week and always nothing, the support reply but each time they said it will be ok tomorrow ..but nothing ... What's happen??????? Why we don't know nothing about these unusual delay???
CASINO EXTRA REPLIED ON MONDAY 5. SEPTEMBER 2016
Dear Loul,

Thank you for your review.

We usually pay out withdrawals very quickly, especially with e-wallets as you have also mentioned in your post.

As a consequence of our success, our financial department has been overwhelmed by the many winning players we had over last week and some withdrawals might have been delayed a bit. We have now caught up with the workload and there shouldn't be any additional delays with withdrawals.

In case you'd like us to take a closer look or even prioritize your withdrawal, please reply to our private message with your account details and we will do our best to process your winnings asap.

Regards,
The CasinoExtra Team
Raptordinos 712 reviews
Colombia
Message
For quite a while I've been playing at casinos belonging to Casino Estrella Corp., and since I've felt quite satisfied with their services, last week I decided to take the Welcome Bonus of 100% offered by “Casino Extra” one of the two casinos in this group where I still had not decided to play, basically because all these casinos are very similar and differences between them are really few; but this time the bonus was a good incentive to make the decision to expand my experiences with this group.

Main aspects I like more of bonuses offered by this group are:
- You only need to wager your bonus + deposit 30 times to cash out your funds.
- You play with money from your deposit first, hence winnings you get with this money are withdrawable and, if you want, you can forfeit your bonus without affecting your profits.
- Live dealer games have a contribution rate of 25% or higher.

Also, the fact this casino has a very active representative here in AskGamblers, provides a degree of confidence that makes you feel always supported.

As in Dublinbet and Casino Estrella, in Casino Extra you cannot find the last game released by any of gambling software providers, however, here you will find video slot machines and all kinds of casino games of various brands such as Microgaming, NetEnt, Yggdrasil, Play'n Go, Genii, Betsoft, Saucify, Ezugi, Evolution Gaming, Actual Gaming and more, so you'll have over 450 games to choose from.

Here I could send my documents to verification prior to my first deposit and this process took them less than 24 hours, then I received an email where I was being notified of the approval of my ID and my address, and additionally I was asked to also to send scanned images of my credit card unless my deposits were made via Skrill or Neteller.

I deposited in my account via Neteller, however, after my wagering requirements were met, I proceeded to make my withdrawal and therein I found a button saying I still needed to verify my credit card. Before this situation, I decided to contact the support team via chat and I got a quick response in my native language, and the assistant suggested I send via email a screenshot of my Neteller account for verification. So I did it and in less than 24 hours my Neteller account was approved and immediately I could make my cash out and my money was in less than 48 hours in my e-wallet, even though they have stipulated on their terms 7 days as maximum limit to make payments.

Overall, I feel as satisfied with Casino Extra as with other casinos belonging to Casino Estrella Corp., I had no major problems and behavior of the entire support team was fully efficient when required; no doubt I will keep depositing and playing at this casino since I think I got good service and additionally, as I was lucky this time to play my favorite games here, it has left me a good taste.
CASINO EXTRA REPLIED ON MONDAY 18. JULY 2016
Hi Raptordinos,

Once again, thanks a lot for your awesome review and the many stars!

I´ll just like to correct a little detail: we do offer all the brand new games of all our providers. We usually release them on our website days after they are launched by our game providers.

And later on, we offer them as Slot of the Week (our Monday´s offer of 10 free spins) for our players to try them out for free.

Except for that, you did explain everything very well, so I just wish for you to keep enjoying our services and be lucky with your favorite games :)

Regards,
The CasinoExtra Team
Casino Extra

It was near month end, cash flow was low and I came across this casino on AskGambers while looking for Casino with minimum $10 deposit. I saw this casino has many games, like Netent, Play n go, Yggdrasil and more. Oh did I mention how I love Yggdrasil games.

Is signed up and take up this offer with 100% bonus and 100 free spins on Startbust for measly minimum deposit of$10 and has a wagering requirement of x30 the bonus money only. These offers are normally difficult to find as most casino want minimum $20 deposit. I made deposit of $10 but the bonus money was not added to my balance. After a short while I realise that you need to go to the bonus section to claim the 100% bonus. I went and claim the bonus and at the same time ask support regarding bonus terms. They explained to me that you first play with your real money and can withdraw whenever so I could have finished my $10 and then afterwards claimed the 100% which is subject to wagering requirements isn't that great? I mean how often you get casinos that does not tie your bonus money to your real money. I received 20 free spins as well the same time. But didn’t bring me any winnings. I did not meet wagering requirements and lost my real money and bonus money the same day.

The next few days I had claim my 20 free spins on Starbust for 4 days until I received the 100 spins. I played the 20 spins and left the bonus money in my account. On day 4 I had $4 in my bonus and had a wagering of x30. I manage to complete the wagering and had $60 left in my account. I requested a withdrawal and verified my account. Winnings received within 3 days including verification.

I would recommend this casino and rate it an 8/10.
CASINO EXTRA REPLIED ON MONDAY 30. MAY 2016
Hi Shafiek S.,

Thank you for your review and for these 8 stars :)

We are glad you enjoyed our Casino, its welcome package, bonus wagering requirements, and above all: its great diversity of games (as you may have noticed, we love Yggdrasil too ;) )!

Just so you know: we´ve got more free spins and reload bonuses all week long to boost your luck: https://www.casinoextra.com/en/promotions/

We wish you all the best!

Regards,
The CasinoExtra Team


Lotinis 1 review
Denmark
Message
The overview is pretty good looking.. full screen on games.
They're customer service is bad, the bonus system is a joke... I've spend around 1200 $ on several games...mostly slots and roulette...slots rarely give bonus games...and if they do, they very rarely pay anything to count with. They're roulette tables is a pure hoax, even though they say it's fair and square...do NOT believe that...they can keep hitting those number u haven't bet on... even if u play 2 x columns. It's amazing how obviously they cheat..and I'm more kinda surprised they haven't been caught doing it.

Overall I withdraw 48 dollars from the casino, and then I had enough one day after seeing they're roulette table hitting 3-17%...that means I bet approx between 83-97% bets...and yeah they just kept hitting those exact numbers I didn't bet on over and over again.
Oh yeah they do pay u when u win, if u win LOL.

Stay away, there is so many there are a lot better.
Ahmo6 232 reviews
Message
Another casino that I decided to try from AskGamblers list with my both favorite providers Microgaming, NetEnt and several else like Betsoft, Visionary Igaming,Yggdrasil Gaming.

After loading the home page which was kinda unusual i decided to chose instant play, also this casino provides a mobile version play and then I made my sign up which was easily done and after that I made a humble deposit of 20$. So I went straight to the slot section and I choose Game of the Thrones (243 ways) to play. I played this game with a minimum bet of 0.30$ and the game it self started really cold since in the first 10 minutes I didn't have much winnings but after that it was starting to get a bit warmer to me.

I began to get five of a kind more often but still it wasn't enough since I was stuck at 15 -25 $ for a while until I finally got my first bonus after 40 minutes of playing. I chose the Baratheon feature and after that feature I was only 16$ richer, I continued playing but now with a 0.60$ bet and it went fine I had some good wins thanks to the stacked wild plus I managed to trigger another FS bonus.
This time I went with Lannister feature. After the feature ended I was 25$ richer, so now in total I had 60$, so now I was at a dilemma should I increase my bet or continue playing with the current one. I choose to increase it to 0.90$ and left the game with 50 FS and when I got back my balance was only 25$, then I realized it was a mistake. I kept pushing the game out of anger and eventually I lost it all.

Overall this is a nice and I think it is reliable but I can't tell for sure since I didn't make a withdrawal here. From me 7/10
Awena 550 reviews
Bosnia and Herzegovina
Message
Casino Extra is another casino which has NetEnt and Microgaming software, we can say it is a NetEnt casino with Microgaming slots and with this offer I can really find a game just for me.
Their website is nice looking and simple which means you won't get lost in banners which distract you and a lot of colors which have nothing to do with each other.

I registered here a few months ago and claimed their no deposit bonus offer. They offer 280 slot games and I am sure you will find something for yourself. Unfortunately they don’t offer live chat support and it makes me wonder how does a reputable casino go without live chat support when we all know how important it is. Honestly I don’t know about expenses but I do know that casinos have money so this is an honest suggestion for casino extra to make live chat option available to players.

They don’t have any complaints here at AG so I don’t see a reason why I shouldn't make a deposit here. I would like to use this opportunity to point out that I wanted to make a deposit here few days ago but I had a question and didn't want to wait until the next day or a few hours for an answer so I made a deposit in another casino. That’s what I don’t understand when it come to live chat support you guys are loosing customers, we cant wait to get answers via email if we want to deposit now, there are many casinos waiting for players to get on live chat. I sent my question 3 hours ago and there is still no answer, that is why I can say that live chat support is average in my opinion. I especially cant understand how a casino which is relatively new established in 2013 doesn't have live chat support option.

I see they have nice cash out limits it is 20 000, the minimum deposit is 10 euros which is great too. They offer a nice reload bonus with 50 free spins and the welcome bonus is OK with a 30 x wager. They have nice loyalty program and points can be collected quite easy and you can use them to play free spins. For registering you will get 200 points, for uploading your documents 1000 points, for wagering and playing, for every deposit of course and for daily login 25 points and with 1000 points you can have 5 free spins.
One month earlier I found a special no deposit promotion from them, they give 50 free spins on their bet soft video slot which was the good girl bad girl. First I wasn’t impressed because I personally hate those bet soft slots but when I saw they have Netent games too I wanted to try it.

I signed up from the special link and after I completed the registration I started the good girl bad girl video slot. When it loaded I didn’t get the free rounds so I contacted with the support. She told me I have to go to my account and claim the free spins on the my bonuses section. After I did that the free spins were credited on my account. The free rounds were promising I get many nice combinations and the free games two times. When you trigger the free spin feature you can choose from the good or the bad girl feature. I picked the good girl and after I spin on the bonus wheel I get 18 extra free spins. I completed the free rounds and I left this game with 11 euro. The free spins have thirty times wagering requirements.

I started to play on the Gonzos quest with one euro bets. I was very lucky because from my last spin I get the free falls feature. This feature paid me 210 euro. I left the gonzo and played on other Netent games. Finally I completed my wagering requirements so I contacted with the live support, she told me I can withdraw 100 euro after I verified my account and deposited 10 euro with an e-wallet. I sent my documents and the next day they approved it.

I made a deposit on Friday and requested a withdraw from 110 euro on the same day. I thought they will pay me on the next week but they paid out on Saturday morning.
blondie 1013 reviews
Message
I am a member there since April, when I was searching for Netent games. I've played there several times and always have great time there.

My favorite thing about this casino is their game selection. This is one of the -not so many- casinos, who offer my favorite table game, which is casino holdem. And the variety of games overall is amazing.

The last time I played there was actually 2 days ago. I made a 30€ deposit and went to casino holdem table. I played there with 1€ bets and was actually very successful and after a little while of playing, I had increased my balance to 60€, so with that I decided to try their table game called "21 Burn Blackjack", well I don't know why it's called like that because it's the same blackjack, however, with 2€ bets I mostly won and when my balance hit 84€ I stopped and went to slots.

I started with slot called Elements, I had never tried it before, but I really have a crush on it from now on, the design is so cool, but the thing with this slot is that it's really similar to Starburst in some ways and in the possibility to win as well- I didn't manage to win anything within 30 spins, so in a hope to win something I spent 10 more spins there but nothing happened. 40 empty spins is not good.

Then I played Boomanji. I really liked the theme of it. I played it for ten minutes I guess and won something, but the winnings were smaller than my bets.

Somehow I felt like it wasn't my lucky evening there with slots, so I decided to cashout. Yesterday my money was in my account, so I am sure that other gamblers can trust in this casino.

I really like this casino and I recommend it for several reasons- the withdrawals are always fast, the game selection is amazing and everyone who loves Netent games will love them. And since I've contacted their live support before, I can say that they care about their customers and they are easy to reach and helpful.
Ralf_iGP 3 reviews
As you may have noticed it has been impossible to access the CasinoExtra URL for a few hours. The casino is not actually down, the problem is due to a much bigger issue. It seems the fibre-trunks which connect the internet to much of the Caribbean via Miami, where the main fibre hubs are located, are damaged. This issue might also be affecting other casinos with servers in the Caribbean region, including Curacao.

We are constantly in contact with the ISP and other service providers in that region to try and get updates on the situation. The last update we received was this: "All the redundant undersea fibre cables terminate at the landing station in Miami, however there is a third party carrier involved in transporting the signals from the landing station to the carrier neutral facility. The break in the fibre seems to be at this third party carrier's network". So we hope the situation will be fixed soon.

I would like to apologize for this problem, but unfortunately there is not much we can do besides wait and hope for a speedy fix. As usual, please feel free to contact me directly if you have any questions or if you would like to just talk to someone from CasinoExtra.

Regards,
Robert
CasinoExtra
katemak 1111 reviews
Message

And yes another Netent casino which are my favorites casinos, but this casino has also Microgaming and some other games, which personally I am not that interested neither have played their games. So, Casino extra, me being and free chip hunter or for some free spins, I was searching and searching but I couldn't find anything free as a welcome bonus.

So the next step was to deposit and try their casino. Well whenever I sign up or I want to make deposit in some casino, I always do some research of them, because I want to know can I play there, trust them in one word, whom I am giving my money. So when I was reading about them I liked theirs bonus, which is 150% match, which is great one, but the only thing I didn't like about this casino, that they are Curacao license.

Don't take me wrong I didn't have any unpleasant experience with them, its just I don't trust casinos licensed in Curacao, just because I had very, very unpleasant experience with Laromere Casino which they are Curacao, so whenever I Curacao I am always on second though should I deposit here or not. But still we cant think that all the casinos are bad.

Well my experience with this casino, so far is great. Well lets back to the first deposit, I did deposited 20 euro and started to play with theirs bonus worth 150% match, which gave me solid amount to play. Like always I played Gonzo Quest slot, well at the beginning was not so bad, but after Gonzo started giving me only dead spins. I changed the slot and played Starburst but even that slot was unlucky for me. Well I finished my play there, but I liked theirs casino and will be depositing there for sure.

Good Luck!
nikita11 159 reviews
India
Message
Another casino with NetEntertainment and Microgaming and how can I say no to them when I know I am going to make good money and have fun when their is these two platforms. So I joined this casino.

They have a very nice welcome package which is the 150% match up bonus if you do a deposit with them fir the very first time. The wagering in 30 times which I do not care about because it is of no use as it takes a lot of time and probability of making it is very low. The problem with me and match up bonus is that whenever i engage in this wagering race I always get greedy and start making big bets on slots and that is very dangerous because slots are all about luck and their is mot much you can do about it. So I always go with the money I have deposited so whatever I win is simply mine.

In this casino I started with Gonzo's quest I do not know why but I had an intuition that this will play me well and it certainly did and within a couple of hours I hit a lot of free spins and it paid me about 55$ and I am literally dancing.

Because this is the first time this game had something good to me. I tired new games with them like wild water and this os was a very bad idea because not only did I lose the money I had won from Gonzo but I also lost some of the money I had deposited. And in desperate times I always go for black jack because it never fails to amaze me and always gets me good money. I would rate this casino 8 out of 10 because the support was not that active in my case and some games were not as good as I expected but a nice casino over all.
swati 102 reviews
Message
It combines instant play and mobile portability.

It provides the best software of Micro gaming and Net Entertainment which are the two best soft wares in the world. It is easy to download and access. I like its animations and graphics a lot.

I started playing it few years back when I joined this casino I did not have the proper knowledge about. I spend hours in it and enjoyed playing it and the games are so much fun that I never realized that I was playing for so many hours. That is what I like about them because when you are enjoying the games that is when you start winning good money.

They give exclusive bonuses as 150% is the best as welcome bonus for the new gamblers to play the game and gain interest in it. The site is user friendly and it is very easy to understand the concept and better try slots than the table games because slots are very cool and there are chances of winning good money from them. And you do not really want to miss out on a welcome bonus like this and you might just meet the wagering requirements as well. Loved the design of the site specially the animation which are always eye pleasing. Wish it had a no deposit bonus as well.

I gave it a overall rating of 8/10 and in terms of software 8/10.
If you stuck somewhere and do not know how to get over it you should take help from customer service as they provide the best customer service by their live chat video service. They quick reply to your mails and reply accordingly. Live chat is really cool and I loved it.
yapro 790 reviews
Belarus
Message
As a player who like to play Microgaming and Netent games, of course I can't miss a chance to play at new casino for me- Casino Extra.

This casino has games from both this popular softwares Netent and Microgaming, plus few games from Betsoft, but as I did not like this games, I am did not like to even mention such software, sorry if you fan of this Betsoft slots.

Casino extra offers to new players 150% bonus on first deposit, and as I see from few reviews many players complain about big wagering. Wagering is actually 30x deposit + bonus, not the easiest one of course, but for me it is simply ok. I make deposit of 50 and get 75 from casino, so I had to wager something like 4k which is not impossible to do on lucky day.

This is of course nice money on account, and I start from Netent games, where I managed to boost my balance to 300 euros with some euros more. After this I go to Microgaming games, try their 243 line games, and like in almost every such occasion I just lost all my balance on Immortal romance, had streak 400 spins without any feature, and just spin and spin, because I thought that feature will come and recover my losses. Strange thing that I did not get any emails with bonuses or free spins from casino, and I did not like such things. Also looks like this is problem for almost all new casinos.

I think Casino Extra is good to play casino, not sure about their withdrawal times, but welcome bonus is good, live support was good and help me with my question, and games selection here is great. I rate this casino with 7 stars, because I did not test their withdrawal. Can be 8 stars, if they really withdraw within 24 hours.
Ralf_iGP 3 reviews
Hi Zeljko777, I'm sorry to hear your experience was less than satisfactory. Please do allow me to reply to some of your concerns:

- The wagering requirements are not of 90x. They are of 30x (d+b)
- Regarding your gaming experience, you were playing on one or more of the platforms we use: NetEnt, Microgaming or Betsoft. These have all been certified and audited and guarantee fair gaming and absolute random results. We (the casino) can not control or influence the result and outcome of the games.
- As for the withdrawal limits, this is a typo on the review page. The proper limits are 1000 USD per day, 5000 USD per week, 20,000 USD per month. We have asked AG to update this information.

As mentioned in the post below, should you wish to contact me directly to discuss and specific issues, please feel free to do so using my email address at robert@casinoextra.com

Casino Extra was a mistake I shouldn't have made, nothing worth major brain storming, but before I get into, what seems as mostly complaints, I'll get over with the Pros and Cons for this casino

Pros
-Microgaming, NetEnt, Betsoft, Visionary iGaming
-Multilingual
-Alot of deposit methods
-Ranked #53 out of 600 others

Cons
- Bad player reviews and experiences
- Bad personal experience
- 90X wagering requirements( Seriously? What sup with that? )
- No downloadable version

My personal experience with this casino was far from satisfactory, yes the registration was a breeze, but it's all downhill from here.

First of all, on the nice 150% deposit bonus you get, you have to meet the wagering requirements. Seems fine so far ? Ok. But the wagering requirements are far from OK. You have to match 90X wagering requirements before you can make a withdrawal.

I was playing slots, and I was keeping in mind this unsatisfactory player review who stated, that, it felt like no money was won whatsoever.
And I have to say, this has been proven very true. Usually, when I'm in a nicer casino, it feels overall not that bad to have a losing streak, but out of all the spins I had , I lost everything, and won mostly 0.xx values. It's sad. I wasn't supposed to join this casino in the first place, and I've broken my own research rule, but this is of course a mistake that I've made myself.

I have to say, my experience with this casino was overall bad, I didn't like it, it was a waste of time and most importantly money.

Also, on askgamblers.com it says, withdrawing 1000 per day, 5k USD per week, and 20k USD per week, which, in terms, means what exactly? Some days I get to withdraw 20k, some days 5k? I don't get it.

Bad casino, lousy service, huge trust issues, 2/10, feel free to join if you want, I would not recommend!
Ralf_iGP 3 reviews
Hi all, my name is Robert and I work with CasinoExtra. First of all I would like to apologize for not posting sooner. I had some problems setting up my account but we have been reading your feedback and even gotten in touch with some of the players who posted here. Please consider that we are a new online casino and although we try to be every bit as great as any of the bigger brands out there, we also experience difficulties on our way there. So now on to the solutions:

To tackle the first issue reported here, the "high wagering requirements": we are happy to announce that the requirements for the first deposit bonus have been lowered from the original 50x down to 30x for the deposit + bonus amount. We have also emailed all players affected and offered them a special reload bonus with the new wagering requirements. We hope this will make up for the initial disappointment. We have also improved the Superpoints program, meaning you can now earn more points with every action you take in the casino and you now you can also exchange your points for more free spins.

The second issue reported here was a "fake bonus for Bulgarians": there was no fake bonus, the T&C of the casino state clearly that there are a number of countries not eligible for bonuses, one of them being Bulgaria. The mistake our casino made, was forgetting to relay this information to AskGamblers when they wrote our review. For that we apologize. We have now given AskGamblers the list of restricted countries and they were kind enough to include this in their review.

The last issue pointed out here was "rude support": we have looked into this and although the support was not exactly rude, it was not up to standards either. Customers deserve more than a short, canned response (template). They deserve to know another human being is taking time to read and understand their complaint and they deserve an answer that will make them feel that they matter. Even though we outsource this service, we will be dealing with this issue in-depth. We will get closely involved in how agents are trained and their performance in support matters.

Finally, I just wanted to apologize to anyone affected by any of the above issues. We are striving to become better every day and like anyone else, we also learn from our mistakes. Thanks to AskGamblers for providing a platform for players to communicate directly with operators, this is a great way to learn, improve and grow. Also, if anyone has any issues or questions they wish to direct to me, please feel free to do so using my direct email: robert@casinoextra.com
Julesanthony 4 reviews
United Kingdom
Message
They have a good variety of games and the website runs well with no lag - but thats it.
I'm not sure who wrote the first review, but I'd have a guess that it's a staff member. Why? Well the casino doesn't deserve its ranking in my opinion. In fact I just don't trust it. I've been playing here for about 5 hours and I have hit just about nothing over 50+ slots. The returns are diabolical - in fact they are so bad, I'm quite suspicious about what is going on. Just spin after spin and poor returns. The best casinos are the ones you can win at - or at least feel satisfied you have njoyed some winning experiences even if you lose - I did not get that here at Casino Extra. I feel let down, disappointed and robbed. Don't play here. The bonus wagering requirements are also very high at 60X. It says it all: this casino wants your money and isn't going to give you anything in return without a fight.
vaibhavsingh 103 reviews
India
Message
Casino Extra is a very nice casino room which is powered by Micro gaming software which as we all know rules his industry and they also have live table games by visionary i gaming which i have heard for the first time to be really honest.

We can play the game on their site on our mobile but they do not have a downloadable software to offer and they also do not have a no deposit bonus which is the best thing a casino room has to offer to its users. Everyone would love to know about a casino and its games before risking their own money. But most of the casinos in this industry do no offer a no deposit bonus i guess they do not want to lose money for free.

But what they have is 150% match up bonus on our deposit which is really cool and very exciting because the moment I received my bonus I was onto meeting the wagering requirements and let me tell you something they have amazing and very entertaining games on this casino room and the games are very fast and his is probably one of the few casinos where I have managed to meet the wagering requirements and I was very happy and I got the money through some days only and I am glad that I joined this casino room because not only did I win the bonus money but I also won a lot of cash by playing with this casino room.

During the second withdrawal of mine I was having a little bit of a problem but then I consulted the support team and then I realised it was due to some holiday that my payment was sent a couple of days later. I think this casino is really nice and genuinely one of the best.

Thanks
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