Hello,my name is Pxxxx Sxxxxxxxxx.I have recently opened an account with zodiac casino,deposited one dollar with my skrill account,they gave me 20 $ bonus and i have started to play.I never broked they rulles,i know about the bet size terms,never maked bets that they are not allowed.After playing about 12 hours i have succeded to wager the bonus and i have end up with a 760$ winning.I was verry happy and i have requested for a withdrawal.The next day i found my account looked withdout even a single explanation.
Please help me!
Here is my conversation with support and my e-mail sent to them
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You are now chatting with Ernesto.
Ernesto: Welcome to the Casino Rewards support chat. How are you doing today?
you: my user name is tzcr0152070916
Ernesto: Hello!! :)
you: my account has been locked
you: i want to know what i have done wrong:(
Ernesto: Let me check for you, one moment please.
Ernesto: Thank you.
Ernesto: Ok Popa, our Risk Management department locked your account.
Ernesto: Unfortunately I'm not aware of the reasons for this.
you: but since i have not done something wrong why they are doing that?
Ernesto: If you would like to have more information you can contact directly them at this email address: [email protected]
Ernesto: Unfortunately I'm not aware of the reasons for the Risk Management department actions as they are a separate department and act independently.
you: they have not even sent me an e-mail to explain the situation
you: i am verry confused
Ernesto: I'm terribly sorry for the confusion.
Ernesto: However my suggestion to you is to contact them as soon as possible and refer to them all your perplexity.
you: i am starting to belive that i have done wrong making account here
you: i will send them an e-mail
you: i hope they will explain to me the situation,this is not fair :(
Ernesto: I'm terribly sorry for any inconvenience Popa.
Ernesto: However I'm sure they will explain everything to you.
you: thank you
Ernesto: You're welcome.
Ernesto: Is there anything else at all that I may be able to help with today?
you: no thank you :(
Ernesto: Then I wish you a lovely day and a lot of luck in the casino.
Ernesto: We are always here to chat! Come back anytime if there is anything more that you need, or even if it is just to say hi. Your satisfaction and happiness are our priority! Please click here to complete our Exit Survey. Thank you very much. Goodbye. Gamble responsibly
Chat session has been ended by the site operator.
and the e-mail sent to [email protected]
My account was locked,please respond
Către [email protected]
Astăzi la 11:54 AM
My name is Pxxxx Sxxxxxxxx
user name: tzcr0152070916
address: str xxxxxxxxxxxxxxxxx
I have opened my account here to try my luck,never belived i am going to have the chance of winning something but now i am very confused why this happened because i have not done somethig wrong.If you need me to send you documents to prove that i am the person who opened the account,that is not a problem,i will provide to you everything you need but please send me an answer,i have not received not even a single e-mail regarding that situation,i will cooperate with everything is needed.I am disapointed because i really have not done something wrong.I dont have multiple accounts,i have read the terms before opened my account here.
I wait for an answer and i thank you for your attention.