Yukon Gold Casino - my account is blocked?!

RESOLVED
posted on December 24, 2013.

hello

my yukongold casino account is closed.

the risk management send to me email like this.

Hello Ashok,

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Please note that your deposit will be refunded back to you.

Kind regards,

Alex

Risk Management

Casino Rewards

I have in my account $5000

plz give me reply how to solved my problem,

posted on December 29, 2013.

Unfortunately the player has made bets in excess of 25% of the bonus awarded. To receive the bets that exceeded 25% the player may contact [email protected]

I will also forward the bets onto Ask Gamblers for clarification.

Cheers

AskGamblers
posted on December 30, 2013.

We have received evidence from Yukon Gold casino that the player had placed bets in excess of 25% of the value of the bonus credited to the account. Unfortunately, this is a breach of Yukon's Gold Bonus Account Terms and Conditions and this term in particular:


"Yukon Gold Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play:


Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;  A single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun."

The complaint is now closed and resolved.