First Web Casino - Wrongfully accused

Love8089 Germany
posted on August 25, 2014.

Hello, I am having a problem with First Web casino. I made 2 deposits in total with them and I won 510. I withdrew my money and when I tried logging into my account a few days after they had locked my account. After emailing them they said :
Zouhair your account was closed due to discrepancies found by our player
> security department on your account and there was a breach of the terms and
> conditions as follows:

They then listed all the terms, and after reading them I am convinced there is some sort of mistake. I need them to tell me exactly what I did wrong and for me to have access to the history of my game so I can prove that there is a mistake.

posted on August 26, 2014.


Can you let me have your account number?



Love8089 Germany
posted on August 26, 2014.


posted on August 27, 2014.

Support confirmed that these terms were violated:

Terms Spiral

8.11 The Casino reserves the right to evaluate players’ gaming to determine whether any irregular gaming patterns are being employed. Irregular Play includes, but is not limited to, the following scenarios:
8.11.1 Where a player places a single bet equal to or exceeding 30% of the value of a bonus received before fulfilling the playthrough requirements for that bonus.
8.11.2 Using a game’s gamble or double feature in order to increase bet values beyond the maximum set for that game.
8.11.3 Where a player places high-value bets for the purpose of increasing his or her balance, followed by significantly lowering the bet size in order to continue playing without seriously impacting the balance.
8.11.4 Placing two contradictory bets simultaneously on Sic Bo, craps, baccarat or Roulette, which results in a net-zero wager, otherwise known as even betting.
8.11.5 Systematically placing high value bets on a game which contributes less than 30% of the wager towards the required playthrough (such as Video Poker, Roulette and Blackjack), followed by switching to a game which contributes a greater amount of the wager towards playthrough (such as Slots, Scratch Cards and Table Poker games) and placing bets of lower value than the current average bet size.
8.11.6 In the event that the Casino determines that a player is using any Irregular Play techniques, the Casino may, at its own discretion, immediately disqualify the player from any bonuses and withhold any withdrawals and/or confiscate any winnings where Irregular Play has been used. Irregular Play will be handled in the same manner as fraudulent activity, as described in clause 6.4 of our General Terms and Conditions.

that's it i'm afraid...

Love8089 Germany
posted on August 28, 2014.

Can you please allow me to view my history so I can see where exactly i VIOLATED these terms. I cannot remember doing anything listed on the terms you posted, and my account is locked. If you can specify on what game and when whatever I did wrong happened, I would really appreciate it.