Royal Vegas Casino - Won't verify me and won't pay me my withdrawal

RESOLVED
beanyboy Australia
posted on April 21, 2016.

Hi There

i am having issues getting my money as they wont verify me..i have sent them a copy of my drivers sense,current electricity bill and a copy of the card i have just added to the account and that i have also been depositing money from. they are requesting that i send them a copy of the card i first used when i signed up which i explained to them i no longer had as the account has been closed. i also sent them a copy of a statement which showed that the account had been closed...after many live chats and emails to the casino they have said there is nothing that can be done (in other words going to keep my money) i have no idea where to go from here as they are no help and i really would like my $300 winnings.

posted on April 21, 2016.

Hi Beanyboy

Your documents have been verified and the payment approved but we require your Swift code in order to process the payment.

A mail has already been sent to you in this regard.

You can either reply to the mail that was sent to you or you can forward your Swift number to me at [email protected]

Regards

Wim
Fortune Lounge

beanyboy Australia
posted on April 22, 2016.

Hi there i called yesterday and gave your service ppl the swift code yesterday also I have done another withdrawal for another $950 if use can process that too please

posted on April 25, 2016.

Hi Beanyboy

Thank you for supplying us with your Swift code.

Both your payments (300 AUD and 950AUD) have now been made and should reflect in your account in the next 5 to 7 working days.

Should you not have received the payment withing the 7 working days, please contact me at the e-mail address in my previous post.

Regards

Wim
Fortune lounge

beanyboy Australia
posted on April 27, 2016.

Hi i have received the payment of 950 still haven't received the 300 dollar payment..

posted on April 29, 2016.

Hi Beanyboy

We are investigating why you have not received the 300AUD as it was processed before the payment you have already received.

We are still within the 7 working day period so hopefully you will receive it by the latest Monday.

Regards

Wim
Fortune Lounge.

AskGamblers
posted on May 2, 2016.

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.