Lucky Spins Casino - Stalling my payment for months, worst customer support ever

RESOLVED
Debbie Marocchi United States
posted on October 9, 2015.

I won money at Lucky spins casino back on 7/31. Submitted my docs and got approved. As of today, I have still not been paid, Emailed customer service so many times, i can't even remember. Got mostly ingnored and then when they did reply, keep telling me my withdrawal was proccessed and I would get it soon. Nothing happened so I tried live chat only to be told the same things. Told me they had a new proccesor and it would be further delayed. Then, I emailed again on 9/8 and this is what they told me,"Your winnings will be given to you in your card, we have already processed that to your card however we have just started that method so money will take approx 10 days to hit your account"
This is now 9/26, it still shows "pending" since 9/9 on their site and no one will respond to any more emails. I will NEVER play here again, I just want the money I won fair and square. This is the worst customer service, and I use the term loosley, that I have ever encountered. They have done nothing but lie to me and continue to ignore me. I sent 2 more emails on 9/25 and of course, no reply.After many, many tries, I got this reply Hello Debbie,

You need to wait 3 more working days and i am ensuring you that you will get your moeny with a free chip with no max cash out as we promised you.

Scott
Lucky spins Casino
That was on 10/2. Still nothing. They just keep saying 10 more days, 3 more days, 48 hrs, it just goes on and on...
I am so tired of this whole ordeal and just want my money. If anyone know what else I can do or lend a hand, let me know!

AskGamblers
posted on October 15, 2015.

Dear @fb_966861813377429,

Any update regarding your complaint? Thank you.

Debbie Marocchi United States
posted on October 15, 2015.

No. I have sent several emails in the last 2 days and not a single response. I am astounded this has gone on as long as it has. But, I am not giving up until I get the money I won fair and square.

Debbie Marocchi United States
posted on October 15, 2015.

Update,

According to "Scott" I should have my money in 12 hours. We'll see.

Debbie Marocchi United States
posted on October 16, 2015.

nope, lied to again

Debbie Marocchi United States
posted on October 20, 2015.

have sent 12 emails in the last few days, not a single response. worst place i have ever dealt with.

AskGamblers
posted on November 6, 2015.

The complaint has been reopened upon player's request and we would like to give it one more chance regarding its successful resolution.

Debbie Marocchi United States
posted on November 6, 2015.

Update on Lucky Spins casino. After weeks and months of emailing, phone calls, and live chat, I FINALLY got my money today. However, I strongly encourage everyone to stay away from this casino.

AskGamblers
posted on November 6, 2015.

Based on the last player's comment we consider this case as resolved and it is now officially closed.