Monarchs Online Casino - Won`t reply to emails and pay me

posted on February 2, 2015.

I got Bonus completed wager asked in chat how can i withdraw my winnings they said you need to verify your account by sending proof of address...
So i did all that received a call from casino that my account is verify so i went to casino app to make withdraw but its still shows that my account isn`t verifyt so asked in live chat whats the issue they sad try tomorrow because system needs to restart okey i waited for 1 day,but its still shows the same so i emailed to account customer service i received replay after 1day ""Dear Edars Valeina,

I apologize for this.. Can you try to place the witdhrawal now""

So i tried but it wosn`t working again
So i replied to email that its not working

And i havn`t recived any replay...
I tried to contact them live chat but all they can say that they can`t help because accountteam is working with withdraw..... and only what they can do is foward my messege to account team...

But still no aswer

PS Sorry about my bad English

posted on February 7, 2015.

Any update considering your complaint? Thank you.

posted on February 7, 2015.

Hello yesterday i was chating with them in live chat and they promised me theyl will conntact me ASAP and it takes max 48h

posted on February 10, 2015.

Today 2:46 GMT+2
Rachel Tyler 19:42:21
I do apologize for the inconvenience I'll send another request for a follow-up

Waiting for another 2days

posted on February 13, 2015.

They Replayd me now witdraw is peending :)

posted on February 17, 2015.

Did you received you winnings?

posted on February 17, 2015.

Still pending since 13/02/2015 07:23

posted on July 8, 2015.

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

posted on July 11, 2015.

Dear @edwedgars,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

posted on July 15, 2015.

Based on evidence that we received from a casino management we can confirm that player was paid in full. We consider this complaint resolved and closed.